PhasesOfLove

PLEASE NOTE: Due to the custom nature of our items, orders are NOT returnable or refundable. All sales are final. If you should have any additional questions and/concerns, please message us. Thank you!

Please note that if your order shows "Delivered" with USPS, and you state that you did not receive it, no refund will be given. You will have to follow up with USPS for the lost package.

All items are priced in US Dollars. Payment is accepted via Etsy Direct Checkout.

Payment for all items purchased is due within 24 hours. Your prompt payment is very much appreciated. If payment has not been made and there is no contact from the buyer, the order will be cancelled and the item will be re-listed.

PLEASE NOTE: All items are made to order. All orders will ship within 5-7 business days of your orders receipt, except for custom orders or unless other arrangements have been made. If you should need an item shipped sooner, please message me so that we can work out the details.

I ship all orders to the address listed on your Etsy receipt, so please make sure it is correct. You can leave a note while checking out as well if necessary. Unfortunately, if a package is returned to me because of an incorrect address, I will have to charge for shipping again.

United States:
US orders are shipped via USPS First Class mail. Please note that not all orders are shipped with delivery confirmation. First class mail averages 5-7 business days for delivery. Priority mail is available for an additional charge.

-> Please note that as a seller I am not responsible for missing or stolen packages, delivery delays or any other unexpected errors from the USPS or any other companies - unless the client requires and pays additional for insurance.

International orders:
-> Import duties, taxes, and charges are not included on the item's price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying. Customs fees are normally charged by the shipping company or collected when you pick the item up. These fees are not additional shipping charges.

If we have discussed specific details in regards to your order prior to purchase, please include all details under Notes to Seller at check out.


All items are made to order and all items can be completely customizable. If you would like to tweak or change things a bit, just message me! I’m happy to help and work with whatever ideas you may have!