There is the unfortunate truth that shit happens. And when it does, I'll be here to help. I try to make my items as durable as possible, and package them as securely as possible, but if your item is broken in transit, you drop it on the kitchen floor, or your cat tries to eat it (this has happened), I will repair or replace your item.

I try to capture my items as accurately as possible, and send pictures of custom items before shipping, so you know exactly what you are getting. But each of my items is handmade, which means there will be slight variances is size, shape, color, or placement, which makes every item unique. Please do not expect cookie-cutter, mass-produced perfection. Unless there is a gross misrepresentation on my part, I do not offer refunds or exchanges. I also do not give refunds or exchanges for changes of mind.

I accept Paypal, Direct Deposit (Credit Cards), and Etsy gift cards only. I do NOT accept Money Orders or CODs (cash on delivery). Please keep this in mind when making a purchase.

Reserving items: I can reserved an item for up to two weeks, but cannot reserve it for longer without partial payments.

Layaway: I am happy to do layaway for any of my items, and can split the payments up into a maximum of three installments.

Commissions: I love commissions! Commissions can be paid in full up front or in layaway installments, but I require at least 1/3 of the total price up front before I will start work on your order.

If you would like something altered or commissioned with supplies I do not have, please note that I have to order these online, and it may take a few days for them to get to me. I live in the middle of nowhere and unfortunately do not have access to a craft or art supplies store.

All ready-made sculptures, dolls and jewelry will be shipped within 2 days of purchase. Custom handmade items will be completed by the times discussed in our conversations.

I often times use recycled bubble wrap, tissue paper, boxes, and other packaging materials when shipping, so your item will be secure, pretty, and eco friendly.

Small sized US orders are shipped by USPS First Class Mail with Delivery Confirmation and will arrive in a bubble or poly mailer in a small gift box or tissue and bubble wrap. Your order should arrive in 3-5 days once shipped. These orders can be upgraded to a Priority box for an extra $3, which is an option when checking out. Priority takes 2-3 days to arrive.

Larger sized US orders are shipped by USPS Priority Mail in a box with tissue paper and bubble wrap and usually include insurance and signature confirmation in addition of Delivery Confirmation. Arrival will take 2-3 days once shipped.

International packages are shipped by USPS First Class International Mail in a bubble or poly mailer, or a box for larger items. These packages can take anywhere from 1-4 weeks to arrive. Many countries do not offer insurance for packages coming from the U.S., but I will include it if your country offers it.

I am not responsible for customs fees you may have to pay for your package. Your country sets these customs fees, and are not dictated by me. I have to be honest on the custom form and write the true value of the item. I cannot write a lower value or mark the package as "gift" to dodge customs fees. If this is an area of concern, I suggest checking with your customs office to find out how much fees may be before ordering.

Your package will have a tracking number, which will be emailed to you by Etsy once your item ships. If you do not receive tracking for some reason, please contact me at aliaghoul [!at] gmail.com and I will send you your tracking number.

If you would like insurance, signature confirmation, Express shipment, or just need something created in a rush, please contact me before, during, or after your purchase, so I can alter my schedule, the shipping price or send you a Paypal invoice for the extra costs.

I will be sincerely grateful for your positive review should you choose to leave one. I'm striving towards 5 star ratings, so please contact me before hand should you have any problems with your purchase.
Thank you!

My items are all handmade and come from a smoke-free, pet-free home.

Caring for your new, awesome piece of art or jewelry:

Sculptures and dolls can be wiped down with a soft cloth if they gather dust, or the wax finish loses its luster a bit. Do not expose to water, tiny groping fingers, or earthquakes.

Should the unthinkable happen to your sculpture, and a crack develops or a piece breaks off, super glue works wonders on polymer clay.

To extend the life of your jewelry or accessory, it should be handled with care. Each of my pieces is made to be durable and resistant to damage, but polymer clay and the wax or acrylic finish on it can get scratched. Do not wear jewelry when bathing, swimming or sleeping.

My jewelry is made using chains, jumprings and other metal findings that are usually rhodium-plated or antiqued brass. I do not use jewelry findings that contain nickel. All of the materials are disclosed in each listing.

If you have a metal allergy or would like a different metal type for your jewelry item, please send me a message at aliaghoul @gmail.com.