PhenomenalCreations

Handmade gifts unique as you!

PhenomenalCreations is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

PhenomenalCreations is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on January 19, 2012

Accepted payment methods

Paypal
Returns and exchanges
We do offer refunds for products that the customer is not satisfied with.

In order to receive a refund, we require that any unused portion of the product be returned to us. The buyer is responsible for the shipping charges. Once we have received the items, we will issue the buyer a refund via Paypal.

Custom orders are different. When a customer places a custom order, we ask to receive at LEAST 50% of the total cost of the order to be paid before we start work. This 50% is used to buy supplies specifically for the custom order. For example, if a customer orders 50 jars of whipped soap- we do not keep that many premade jars of soap on hand. All of our items are created fresh when they are ordered. So, if we create the order, then the customer changes their mind, half of that order will probably expire before it is sold, costing us time and money.

If a customer is unhappy with the custom order after receiving it, they can return the items to us for a refund of 50% the total price of the order.
Shipping
Our items are all handmade to order. Some products take a few days to 'cure', etc. soap needs to cure 2 to 3 days before wrapping, bath bombs must dry for 3 days before shipping.

All items will be created on the day they are ordered, and shipped when they are fully cured and able to be shipped. This ensures the best quality items for our customers.