Phoenix Chan Collections

phoenix7472's Shop Policies


Welcome to Pheonix Chan Collections! Thank you very much for stopping buy. My number one goal is to ensure quality and promote my illustrations to all of my customers. I really appreciate your business!


I accept PayPal. You can pay with a major credit card through Paypal without setting up a paypal account.

Echecks usually take 5-7 days to clear. Once cleared please allow 2 days for your order to proceess and ship out. Please CONTACT me once you are notified that the check has cleared.


All orders are shipped to your PAYPAL ADDRESS. If you want it shipped somewhere else, you must let me know immediately upon checkout.

Orders are shipped via USPS Monday-Friday. If you want insurance on your packages please contact me and I'll invoice you the insurance fees. You will receive your tracking number in your email once your package ships.

International customers
Please allow 10-45 days for the arrival of your package. I can't control what happens in customs. Each delivery has it's own unique circumstances. Some arrive faster than others. I considered International mail lost after 45 days.

International customers are responsible for are custom charges and fees incurred in their country. I will not put "gift" on the customs form. Because it's illegal.

Refunds and Exchanges

I accept return of the defective item.

You must make your request within 10 business days after receiving your merchandise.

I will replace the item you receive damaged upon the return of the defective items.

Last Updated August 8, 2012