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pickleladyfarm's Shop Announcement

I make epic cross stitch and embroidery patterns and pieces.

The Kits are back! Thanks for your patience. I live in Ohio Now!

MY VINTAGE TREASURES HAVE MOVED! VISIT www.etsy.com/shops/pickleladyvintage to stock up on some awesome stuff!

I offer patterns, kits and finished stitching projects. Usually the finished items are made to order, so they'll be more of a wait to ship (see listings for specific timelines).

NEW! patterns will now be delivered automatically and immediately upon receipt of payment. Etsy will send you a link to download your pattern(s)! Why's this good? Because you have access to that pattern forever with Etsy and can find it six months from now when you finally get around to stitching, and download it again. Hurrah!

I love special orders-- just convo me! Interested in wholesale? Convo me! Please see my policy page for specifics on shipping, returns, etc.

pickleladyfarm's Shop Policies

Welcome

Welcome to the Picklelady Farm Policy Page. Here's the nitty-gritty low-down details on all the stuff you need to know.

Payment

I accept WePay, Money Order, or PayPal. Payment is expected within 4 days of purchase. If you need an exception to this, please let me know when you order.

WePay allows you to pay by credit card or by e-check, just like PayPal, and you don't have to create a (free) account if using a credit card. Just let me know you prefer to pay by WePay, and I'll send you an invoice. Easy-peasy, and I'm charged much lower fees!

If you need to cancel an order and do so before it ships, well then ok, no hard feelings. If I have already received payment and shipped the order, too late, sorry!

International Buyers – Please Note:

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

Please check with your country's customs office to determine what these additional costs will be prior to buying.

Shipping

PATTERNS:
Digital orders/PDF patterns will be emailed to the address etsy has on file for you automatically upon receipt of payment.

If you are ordering a custom pattern or custom message pattern I will email you the file within 3 business days. If I need more time I will let you know within 24 hours of purchase. Please check the shop announcement for notification of delays as well.

KITS/FINISHED STITCHERIES:

Kits are shipped within 4 business days of purchase. Finished stitcheries/custom orders ship within 2 weeks. Check shop announcement for notifications of delays as well. If you're not sure, ask!

I ship everything by USPS. If you want something extra-quick, let me know and I'll figure out what the shipping will be. Want delivery confirmation? Ask! I do this to keep shipping costs as low as possible.

If I accidently overcharge you on shipping, I'll refund anything over $2. If I accidently undercharge you on shipping, too bad for me.

International Buyers – Please Note:

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

Please check with your country's customs office to determine what these additional costs will be prior to buying.

Please remember that international mail is slow. There's nothing I can do about it.

Refunds and Exchanges

Sorry, but I do not allow refunds or exchanges once an item is shipped. If you are unhappy with your purchase, please let me know. I'll do my best to make you happy!

Additional Policies and FAQs

I'm an honest and trusting lady, and I want to do my best to make you happy with your purchase. Need something special, or an exception to any of the above policies? Ask me and I'll definitely consider your request.

Seller Information

Picklelady Farm is:
Kate Sanfilippo
825 College Ave
Bexley, OH 43209
kate at picklelady farm dot com

Last Updated January 15, 2015