PIECEbydanapruitt

PIECE

Union City, Tennessee

PIECEbydanapruitt is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

PIECEbydanapruitt is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on March 11, 2017
Welcome to PIECE! Handmade, Unique PIECES! Find your Favorite!

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
****RETURNS/EXCHANGES****
PIECE does not accept returns, but in the event you receive an item and are not 100% satisfied, we will be more than happy to accept an exchange of equal value. We must be contacted within 7 days of purchase and the item is to be returned in original condition.

We feel this policy is acceptable, as each PIECE is listed with a full description and pictures. We want your experience with PIECE to be memorable and for you to visit often, so if you have ANY questions regarding an item, please contact us before purchase to minimize the need for exchanges.

****DAMAGES****
We understand that anything can happen during travel time. If upon arrival, your PIECE is damaged, please send a message with your order # and image of the item to verify that it is in fact damaged. We will be happy to replace your PIECE as long as supplies are available. If the original item you ordered is unavailable, we can issue you a store credit of equal value or you may choose a different item of equal value.

****LOST PACKAGES****
Lost packages are NON-REFUNDABLE. We offer options to upgrade shipping to include tracking, shipping insurance, priority, expedited shipping, etc. for usually just a few dollars (and sometimes cents) more. Please send a convo before purchase to determine your shipping needs, if you are unsure of what choice will work best for you.
Payment
PIECE prefers payment through PayPal as it protects both the buyer and seller, however we also accept payment via debit card, credit card, and Etsy gift card.

If you need extra time for payment, please contact us through Etsy's convo feature to discuss other options.
Shipping
****SHIPPING****
All pieces will ship out first class via the USPS. We do our best to ship within 3-5 business days once payment is received. Please remember the USPS provides delivery confirmation numbers only, not tracking numbers. If you need tracking, shipping insurance, priority or expedited shipping, please convo us and we can work something out based on what you need.

Please note, if you order more than one piece, they will be packaged together unless notified otherwise. If you are purchasing your pieces as gifts and would like them to be packaged individually, please drop a note in the "message to seller" box during checkout, and we will be more than happy to make your package extra special. :)

****ADDRESS VERIFICATION****
We will ship to the address provided during checkout on Etsy, not your PayPal address. Please confirm the Etsy address is the correct shipping address, in the instance your PayPal address is different. If you would like your piece shipped to a different address other than what is listed during Etsy checkout, please make a note in the "Message To Seller" box.

****INTERNATIONAL ORDERS****
International orders typically average 5-15 business days for delivery. PIECE is not responsible for customs delays, lost or stolen packages. If you would like a tracking ID, we will need to ship via UPS or FedEX, so please convo us before purchase. Please remember that International package IDs are not tracking numbers, but rather parcel numbers to confirm shipment.
Additional policies and FAQs
****FEEDBACK****
If you are happy with your pieces, please leave positive feedback through Etsy. We love the creative outlet of PIECE and would love to hear your comments :) Nothing makes us happier than to know we have happy customers! Please know you are all appreciated!! :)

With that said, PLEASE contact us before leaving negative feedback. PIECE is willing to do anything to provide a positive experience so if there is an issue, we will do our best to turn your experience around. :)

If you have any additional questions, please feel free to convo us! We will do our best to respond within 24 hours.

Thanks so much for checking out PIECE! Be sure and add us to your Favorites so we will be easy to find next time! :)