pigeonroofstudios
Oakland, California
Shop policies
Last updated on
February 3, 2011
Welcome! I specialise in kettle dyed yarn and fibre. There are no dye lots, so please be aware of that, as I dye yarn in either single skein batches or no more than 3 skeins at one time, if that. Roving is dyed and sold in roughly 4 oz braids.
I always combine shipping, so if you've bought and paid for more than one item, extra shipping will be refunded when I ship.
I try to list on a daily basis, so please check in! Luminosity Project yarns are only listed on update days; to be notified of these dates and times, please convo me your email. For my shipping and refund policies, please check the Policies section of my shop.
Just a note for care of your Luminosity yarns-- wash in cool water gently, lay flat to dry.
The Luminosity Project is composed of yarn dyed in a very special way. Each colourway is one of a kind and will not be repeated. The base fibres are luxurious-- pure silks, cashmeres, merinos, and the colours are incredible. Colour is built up layer by layer so that the end result glows. A green may be composed of as many as ten layers of colours. The Luminosity Project is only yarn, and none of the colourways or yarns may be put on a want list. I'm really excited about these yarns-- they really are incredible, and I think you'll love them.
I always combine shipping, so if you've bought and paid for more than one item, extra shipping will be refunded when I ship.
I try to list on a daily basis, so please check in! Luminosity Project yarns are only listed on update days; to be notified of these dates and times, please convo me your email. For my shipping and refund policies, please check the Policies section of my shop.
Just a note for care of your Luminosity yarns-- wash in cool water gently, lay flat to dry.
The Luminosity Project is composed of yarn dyed in a very special way. Each colourway is one of a kind and will not be repeated. The base fibres are luxurious-- pure silks, cashmeres, merinos, and the colours are incredible. Colour is built up layer by layer so that the end result glows. A green may be composed of as many as ten layers of colours. The Luminosity Project is only yarn, and none of the colourways or yarns may be put on a want list. I'm really excited about these yarns-- they really are incredible, and I think you'll love them.
Accepted payment methods
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
If you are unhappy with any product you receive, you have up to thirty days to return the item for a full refund that includes shipping costs. Items must be in original state-- roving must still be intact, and yarn cannot have been wound into a ball.
Payment
Please pay for items on the same day as purchased. I have a thirty day return policy, but items must be in original state as received.
Shipping
Shipping Policies: Packages are taken to the post office Mondays and Wednesdays. I ship first class domestic; parcel post if it is over 13 oz, and first class international. If you are international or in Canada, packages can take up to two weeks to arrive. Within the US, packages can take up to 7 days to arrive, depending on how with it USPS decides to be!
Once a package has been shipped, I can no longer assume responsibility for the contents and the value contained. Please note that with international packages that are shipped first class international, there is no way of tracking the package once it leaves my possession. If you are in Canada or any international area and need tracking information, the ONLY way this is available is to ship express or registered mail. I can do this if you wish, but be aware that it is significantly more expensive.
I ALWAYS combine shipping when possible. So, if you've bought and paid for more than one item, I will refund extra shipping when I ship.
Once a package has been shipped, I can no longer assume responsibility for the contents and the value contained. Please note that with international packages that are shipped first class international, there is no way of tracking the package once it leaves my possession. If you are in Canada or any international area and need tracking information, the ONLY way this is available is to ship express or registered mail. I can do this if you wish, but be aware that it is significantly more expensive.
I ALWAYS combine shipping when possible. So, if you've bought and paid for more than one item, I will refund extra shipping when I ship.
Additional policies and FAQs
I don't do custom orders, but I do keep a "want list", where I endeavour to fulfill customers request as I have the time and stock. I do not do custom spinning, but I would be more than happy to refer you to some excellent spinners who do!