PigeonToeCeramics

RETURNS+EXCHANGES:We accept returns for exchange, store credit or refund within 7 days from receipt of goods. All product must be unused (resalable) with all original tags + packaging to be eligible for return. Shipping charges are non-refundable and buyer is responsible for return shipping to our studio. All sales are final on seconds, custom designed or custom glazed work, and sale items. Return directions are included in the shipment box.

Items that arrive damaged, without original packaging or previously used will void the RA, so take care in repackaging and use a trusted shipping carrier. Pigeon Toe is not liable for merchandise lost or broken in transit to us. You will receive a confirmation email when your return is successfully processed.

DAMAGED IN SHIPMENT: There’s nothing sadder than a broken pot. Should a piece arrive damaged, please email us a photo along with the name the order was placed under within 48 hours of receiving the package. We’ll handle the claim with the shipping service, and happily make you a new item, or issue you store credit – whatever turns that frown upside down, as they say.

DEFECTS: Every piece is inspected for flaws before leaving our studio, but we are only human. In the event of a defective item, notify us with a description of the issue – we’ll diagnose the problem and can ship a replacement or issue store credit (your choice) upon determination of a defect. Shipping for defective or damaged items is free. Please note, All products are handcrafted. There may be slight variation in color, texture, finish + size. These are not considered flaws.

Payment via paypal or credit card. Orders are canceled after 3 days of non-payment & no communication. We will convo a reminder prior to canceling.

SHIPPING
We ship throughout the week but do the bulk of our shipping on Mondays and Wednesdays. For in-stock items, shipping happens 1-2 days after payment with few exceptions. Made-to-order items ship out as quickly as we can make them — we say within 3 weeks to be safe. You will receive notification with a tracking number when your order ships.

We do not offer gift wrap but promise your items will be well presented. We will happily include a one sentence gift note.

Locally, studio pickup is available. If you live in Portland and would like to pick up your order at our shop, please indicate that in the note to seller and we will refund your shipping charges in Paypal. We will send you an email when your order is ready to be picked up at our studio.

Our storefront & studio is located at:
424 N. Tillamook Street
Portland, OR 97227


DOMESTIC SHIPPING
We ship both USPS and UPS. Ground delivery service takes 1-7 business days. Every package is insured for full value. Pigeon Toe is not liable for lost or stolen packages. Pigeon Toe will not be held responsible for additional shipping charges incurred if packages are returned to our store due to customer absence, errors in shipping addresses or package refusal. If you refuse any shipments from Pigeon Toe, you remain responsible for all original shipping charges, and the cost of returning the package to us. We will subtract this amount from your merchandise credit, if any.

INTERNATIONAL SHIPPING
International orders are shipped via Postal Mail and insured for full value. Orders can take anywhere from 1-3 weeks for delivery depending on the speed of your local post and customs office. Please note that your order may be subject to import duties and taxes, which are levied once a shipment reaches your country, and you will be responsible for paying all additional charges for customs clearance. You should contact your local customs office for further information. We cannot mark merchandise shipped overseas as a gift or otherwise lie about the product’s value to skirt or reduce customs fees.

For items shipped outside of the United States, you accept the risk of loss and title for that merchandise upon our delivery of your package to the carrier. Pigeon Toe is not liable for lost or stolen packages and releases responsibility upon transfer of order to the shipping carrier. Pigeon Toe will not be held responsible for additional shipping charges incurred if packages are returned to our store due to customer absence, errors in shipping addresses or package refusal. If you refuse any shipments from Pigeon Toe, you remain responsible for all original shipping charges, duties, taxes, customs incurred on the package (original and return shipments) and the cost of returning the package to us. We will subtract this amount from your merchandise credit, if any.

WHOLESALE + TO THE TRADE Wholesale purchases are available to qualifying retailers. Please contact us (at hello at pigeontoeceramics dot com) to receive a wholesale info. We do not offer our products on consignment. If you are an interior designer or architect, we offer tiered trade discounts on our line based on order total. Please email us to apply.

PRODUCT CARE All of our ceramics are glazed with certified food safe and lead free glazes. Our pieces are microwave , oven and dishwasher safe- although we recommend hand washing you items to best preserve the work, and avoid prolonged soaking in water if the item is unglazed. Dirt and stains on unglazed surfaces can be removed with a scrub brush and a bit of baking soda. Metal marks from silverware (due to the ceramic being harder than the metal) can be easily removed with Bar Keeper’s Friend . Do not expose the wares to sudden, dramatic shifts in temperature (e.g. placed into a hot degree oven from room temperature). All of our work is made with high-quality porcelain. All products are handcrafted. There may be some slight variation in color, texture, and finish. These are not considered flaws.

Any questions? Write us at hello at pigeontoeceramics dot com