pillowhappy's Shop Policies
welcome to pillowhappy!
my designs usually have a contemporary rustic look. each one is unique and has different imperfections. here at pillowhappy, we embrace quirks and imperfections!
north carolina residents: a 6.75% tax will be added to your pillowhappy order.
custom orders: once full payment is received, i will begin custom order. no reutrns on custom orders.
i usually ship priority mail. i try to keep the shipping costs as low as possible for you! so, with smaller/lighter items i will ship first class because it helps with your shipping costs. if you would like insurance, please convo me ideally before purchasing so i can adjust the price for the insurance fee. on certain orders that are 50 and higher, i will automatically include the insurance rate with shipping. otherwise, if you forego the insurance, and the package does not arrive, unfortunately, there will be no refund. so sorry to have to do this! but, i will say so far so good with shipping my pillowhappy items!
Refunds and Exchanges
there are no refunds on custom orders. also, if item is lost or damaged in the mail, no refund as well. if you purchased insurance, i can make the pillow again for you once it's settled with the post office. again, i wish i could be like TARGET and return without any problem, but as you know, i'm a little smaller than TARGET! haha.
Additional Policies and FAQs
for wholesale items: i rarely wholesale only because i cannot bring the price down too much to justify the expense and time! (I wish i could though!) if you have a shop that this price point may work, convo me!
Last Updated December 29, 2013