TheSugaredSquirrel

PAYPAL is the only form of payment i accept at this time. please remember that if you pay with a check through paypal, your order will not ship until the payment has cleared.

CANCELLATIONS
- you may cancel a regular order within 24 hours.

- RUSH and/ or custom orders may not be cancelled.

GENERAL SHIPPING POLICIES
-orders ship within 12-14 business days of receipt of payment. custom orders and personalized orders may take longer.

*** VERY IMPORTANT!***
Upgrading to Priority Mail or Express shipping DOES NOT make your order a RUSH. This only upgrades shipping to a faster service. If you need a RUSH order (shipping in less than 14 business days) you will need to use the "RUSH" upgrade or contact me prior to placing your order.

-all orders ship USPS First Class or Priority Mail, unless other arrangements are made beforehand. if the shipping amount paid with your order allows for Priority Mail, i will automatically upgrade your shipping to this option.

- if your paypal and etsy shipping addresses do not match, i will ONLY ship to the paypal address. this is per paypal's policy for buyer/ seller protection.

-combined shipping is available if you notify me prior to purchase and request a combined invoice.

-pinkcherrymama cannot be held responsible for late packages that are shipped on time, or packages sent without insurance. it is the buyers responsibility to request RUSH shipping and insured shipping at time of purchase. refunds will not be given for orders shipped and not received on time for an event if i was not informed of any specific deadline OR if customer chooses to use a shipping service which does not guarantee a delivery date; i.e., first-class or priority mail.

RUSH ORDERS & SHIPPING
-if you need an order in less than 14 business days, there will be a rush fee. the fee is calculated depending on the size and difficulty of the order. there may also be expedited shipping fees based on where and when the order is needed. USPS does not guarantee shipping times on any service , WITH THE EXCEPTION OF EXPRESS MAIL. i can use UPS or FEDEX by customer request as well.
i try my best to reduce any rush fees and shipping fees if i am able.


INTERNATIONAL SHIPPING:
-CANNOT be insured if sent using USPS first-class mail. all responsibility lies with customer on uninsured packages.

-USPS Express Mail International does allow extra insurance to be purchased. i can also use UPS or FEDEX on larger orders where insurance is strongly recommended.

-customs charges / duties / taxes are the responsibility of the buyer. please do not ask me to mark packages as gifts to avoid these charges.

* PROOFS - i will make up to 3 changes on invitation, program and menu proofs at no additional charge. if more changes are required, there will be additional charges for this.


NOTES ON MY PRODUCTS
- all of my ribbon and most of my other items are hand distressed with different dyes to achieve an old, worn , vintage look, unless otherwise noted or agreed upon. since computer screens vary, the colors and hues may look slightly different than what your screen shows.

- i love to do custom orders and designs, so do not hesitate to send me a request and i will get to work on your custom designs ASAP!
i am open to any ideas, requests or comments you might have, so please don't hesitate to contact me anytime!

WHOLESALE INQUIRIES
- technically, i do not sell wholesale. i have priced my designs to allow the best price to all of my customers. i do, however, offer a volume discount on larger orders.

10% off purchases of 150 or more of a single item; i.e., 150 tags of the same design. this offer is not valid on one-of-a-kind items or personalized items. also not applicable to orders requiring packaging for individual sale.


CUSTOM WORDING ON TOPPERS OR SMALL TAGS
when ordering quantities of less than 50, there will be a $10.00 fee added to custom topper orders. this applies to EACH SEPARATE TAG TEXT odered. for example; if ordering 12 " J & W " toppers and 12, "SMITH" toppers, there would be a $20 fee added to the order, UNLESS you are ordering 50 or more of each topper.
please contact me if you have any questions.