PinkHippoPartyShop

Party Items for your little hippos!

Atlanta, Georgia · 2169 Sales

PinkHippoPartyShop

Party Items for your little hippos!

Atlanta, Georgia 2169 Sales On Etsy since 2013

5 out of 5 stars
(268)

Shop owner

Janelle

Contact

Announcement   OFFICE HOURS: Monday-Friday ONLY 8am-4pm EST • CLOSED Weekends & Holiday's
TURNAROUND TIME: One {1} BUSINESS DAY (Business days are Monday-Friday)
{Orders placed Friday, Saturday and Sunday will be completed Monday UNLESS you purchase the "AFTER HOURS INVITE rush fee.}
• If you need your items sooner I do offer RUSH services You can view that listing here https://www.etsy.com/shop/PinkHippoPartyShop?section_id=13741606. Please be sure to read the entire listing before purchasing.

IMPORTANT INFORMATION:
•Please read our Policies BEFORE purchasing as they have been updated.
https://www.etsy.com/shop/PinkHippoPartyShop/policy?ref=shopinfo_policies_leftnav
•I always try to answer convos within 24 hours however there are times it takes me longer. Please give me at least 48 hours to respond before re-sending. When re-sending please remember to be kind. "?????????" is not kind! Thank you! :)

Have a great day!

Announcement

Last updated on Jul 13, 2017

OFFICE HOURS: Monday-Friday ONLY 8am-4pm EST • CLOSED Weekends & Holiday's
TURNAROUND TIME: One {1} BUSINESS DAY (Business days are Monday-Friday)
{Orders placed Friday, Saturday and Sunday will be completed Monday UNLESS you purchase the "AFTER HOURS INVITE rush fee.}
• If you need your items sooner I do offer RUSH services You can view that listing here https://www.etsy.com/shop/PinkHippoPartyShop?section_id=13741606. Please be sure to read the entire listing before purchasing.

IMPORTANT INFORMATION:
•Please read our Policies BEFORE purchasing as they have been updated.
https://www.etsy.com/shop/PinkHippoPartyShop/policy?ref=shopinfo_policies_leftnav
•I always try to answer convos within 24 hours however there are times it takes me longer. Please give me at least 48 hours to respond before re-sending. When re-sending please remember to be kind. "?????????" is not kind! Thank you! :)

Have a great day!

Janelle

Contact shop owner

Janelle

View all 268 items

Reviews

Average item review
5 out of 5 stars
(268)
View all 268 reviews

About

How it all got started...

When my son turned a year old I could not find any invitations that I liked for his party. I searched everywhere. The only ones I could find where really expensive and we were on a tight budget. So after I settled on something I decided that I did not want to do that again so I started my own business. I have always loved children's parties so it seemed very fitting.

Pink Hippo Boutique was officially opened in 2009 and although we have made many changes since then we have continued to grow. I love what I do and most importantly I am able to be with my children as they grow.

Thank you to all my wonderful customers over the years for helping Pink Hippo become what it is today.

Formally Pink Hippo Boutique now Pink Hippo (Party)

Around the web

Shop members

  • Janelle

    Owner

    Welcome to Pink Hippo Party! My name is Janelle and I am so happy you have stopped by my shop! I love to create fun, bright and happy invitations for little hippos! I have two little hippos myself and they are my inspiration for this shop!

Shop policies

Last updated on June 26, 2017
✨WELCOME TO PINK HIPPO PARTY✨
Please let me know if you have any questions or unsure of the process and I will be happy to help.

OFFICE HOURS: Monday-Friday ONLY 8am-4pm • CLOSED Weekends & Holiday's
TURNAROUND TIME: One {1} BUSINESS DAY (Business days are Monday-Friday)
{Orders placed Friday, Saturday and Sunday will be completed Monday UNLESS you purchase the "AFTER HOURS INVITE rush fee.}
• If you need your items sooner I do offer RUSH services You can view that listing here https://www.etsy.com/shop/PinkHippoPartyShop?section_id=13741606. Please be sure to read the entire listing before purchasing.

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Buy with Apple Pay
  • Pay with Sofort
  • Pay with iDeal
  • Accepts Etsy Gift Cards and Etsy Credits
Payment
PAYMENTS ACCEPTED:
I accept PayPal & ALL major Credit Cards.
Shipping
• NO physical items will be shipped.
• All files will be sent to the email address on file with Etsy. Please be sure that is updated.
• Orders placed Monday-Thursday will be completed the following business day in the morning. On a rare occasion items may not be completed until afternoon.
• Orders placed Friday-Sunday will completed Monday morning. If Monday is a holiday they will be completed Tuesday.

*If no information is left in the notes section there may be a day delay in getting your file to you. Please be sure to include information when ordering.
Refunds and Exchanges
REFUNDS:
Due to the digital nature of my items no refunds will be given.
Additional policies and FAQs
INVITATION DETAILS:
{INCLUDED WITH PURCHASE:}
✔ Invitation are sold as is. Wording can be changed as long as it is similar in length as the sample. If it is too long, I will contact you vie Etsy to come up with an alternative. Changes to fonts, colors, clipart and the sample templates will not be made.
✔ All files will be sent to the email address on file with Etsy. Please be sure it is updated.
✔ All designs come personalized by me nothing will be sent blank or without the appropriate details.
✔ Once your file has been emailed please respond within 48 hours of any need changes/corrections to text.
✔ You will receive TWO (2) revisions per order for text only. Additional revisions will incur a $2 fee for every two edits. (Unless the errors are on my side).
✔ Any revisions submitted after business hours will be completed the next business day. Revisions will not be completed on weekends.
{NOT INCLUDED WITH PURCHASE:}
✘ I do not offer printing at this time for any invitations or thank you cards.
✘ Changes to the design.
(This includes placement of images or text, layouts, clipart, fonts, etc)
✘ Color changes
✘ Font Changes
✘ Taking off or adding other clipart images
✘ Adding photos
*If you would like any of these changes please contact me prior to purchasing to discuss details and for a quote.

*In the event that your party must change date, time or venue please contact me ASAP. I will be happy to make those changes at no charge within 30 days of your purchase ONE TIME. This is only for date, time and location. No other information or elements can be changed. This is a one time change. After 30 days you will need to repurchase your design. NO EXCEPTIONS!

MATCHING ITEMS:
✔All matching items are sold as is to match a current invitation in my shop. No custom changes will be made to any matching items unless you purchase a custom change fee. Custom changes include any color changes, fonts and/or graphics. Please understand it takes hours to design matching items. Although templates are created the actual design process is lengthy.
✔ Matching Items are customized with the wording requested. If none is requested it will be our normal sayings or as shown in samples.
✔ Once files are sent you can only request spelling revisions. No wording changes will be made. Those should have been specifically requested when the order was placed. If you want new wording there is a $5 fee for the changes per file emailed.
✔ All matching items have been tested for printing accuracy. I have gone to great lengths to ensure everything prints correctly. Please be sure you print prior to your child's party. I am here to help if I can however if you wait until late at night or weekends I will not be available until the next business day.

DIGITAL FILE INFORMATION:
✔ Certain items require you to select a size. Once the design process has started on my end you cannot change the size. You need to contact me prior to your order being emailed to you. Each size is a different template so it isn't just a simple size change it would require me to redo your entire order. Therefore you would need to repurchase the order with the new size you want.
✔ All of my files will be personalized by me. No files will be emailed blank. I do not allow my files to be edited. All requests made for blank files will be cancelled and refund issue. No exceptions.
✔ FORMATS-All of my items will come as JPEGS. If you must have a PDF file there is a $2 fee to convert them over per file. Please be sure you email me within 48 hours of receipt of your invitation and I will be happy to convert it to PDF.
✔ Matching Items: I send all matching items as JPEGS. No files will be sold in .PSD format.
✔ All files are for personal use only and may not be shared with anyone.

WHERE TO LEAVE PARTY INFORMATION:
•Please be sure you leave your party information in the Notes to Pink Hippo Party section when your order is placed. If you are not sure where that is located please scroll through the pictures of listed items and you will see a sample with instructions on where to leave the information.
• If you still don't know where to leave the information just send it to me via ETSY convo. DO NOT send it to my personal email address.
•Orders placed with no information: If you order and do not leave the needed information to complete your order I will email you via ETSY the morning I begin working on your order. Please respond by 2pm (eastern time) in order to receive your order that same day. If I do not hear back by 2pm (eastern time) your order will not be completed until the next business day (provided information has been received). After 24 hours of no response has been received your order will be cancelled and refunded.
•Please understand I am getting an increase of orders where people are not leaving me their party details and not responding to convos requesting information. This causes huge delays in processing orders so only one email will be sent before cancelling. You can always reorder if you are still interested in the item later. Thank you for your understanding.

PRINTING INFORMATION:
• DO NOT use a device to forward files to any printing lab. Our devices (such as phones, tablets, etc) will automatically resize the file to make it smaller so that it sends quicker. This will change the resolution of the file and it will print blurry.
• For the same reason mentioned in #1 DO NOT try to print from your mobile device
• Save your file to you desktop (do not keep it in your email). Be sure you DO NOT change any size settings. You need to keep everything the way it is. Any modification to the file size will change the resolution of your file and may cause it to print blurry or pixelated.
• Files are NEVER saved in a low resolution. All files are saved in 300dpi for the clearest highest print quality. Invitation and Thank you card files tend to be around 1 or 2MB and around 2400x3600 pixels. If you are getting a “Low Resolution” warning please try re-saving the file making sure that you are not changing any settings. If the pixels are far less than what you see above then please email me as the file may have been damaged. If they are close to that please just resave that file. That is the correct size and the error is coming when you save it.
• Files are never embedded in emails. All of my files are attached. If you are seeing an embedded image please double check your email settings and be sure you are not on a device.
• Colors will vary monitor to monitor and printer to printer.

♦ Please note that I do not recommend any online printing places such as Vista Print, UPrinting, Overnight Prints, etc. or local printing companies. They all use different printing specs and I do not convert files to match their printing specifications or offer trim marks. My files are formatted to be printed at home or in a photo lab center. If you choose to use another type of printing company I will not be able to reformat my designs and they may not print properly.
♦ Printing is the responsibility of the buyer. Where you choose to print and the type of file you select is your responsibility.
♦ Pink Hippo Party is not responsible for any issues you may encounter with printing as we do not offer any printing.

ADDITIONAL INFORMATION:
Colors will vary monitor to monitor and printer to printer. Pink Hippo Party Shop is not responsible for changes in colors when items are printed or viewed on the monitor.

I DO NOT sell clipart! All images used in my shop were purchased for me to use commercially in my Etsy shop. Clipart credit is given in each listing. You are free to go to that shop to purchase. Any and all requests to purchase clipart will be declined. No exceptions.

By purchasing from shop you are agreeing that you have read and understand my terms and policies. My policies are subject to change at any time without notice and override previous terms and policies.

I look forward to working with you and if you have any questions I am happy to answer them just send me a convo. Thanks!!

More information

Last updated on Jul 13, 2017
Frequently asked questions

What are your hours?

Office Hours: Monday-Friday Only
8am-4pm EST
Saturday-Sunday and all US Holidays we are closed.

*These hours will vary slightly day to day depending on my kids school schedule.

What is your turnaround time?

ONE (1) Business Day for all items listed in my shop.
Business Days are Monday-Friday only

Do you offer printing?

At this time we do not offer printing.

Can I see a sample before I purchase?

Unfortunately everything takes a lot of time to design and put together so I cannot create any samples.

We are always updating our site with newly created items and we hope we can provide enough samples that you can see we are consistent with our products.

Can I change the wording on an invitation

Yes the wording can be changed as long as it is similar in length to the sample. If the wording is too long and does not fit you will be contacted via Etsy Convo to shorten the saying.

Where can I have my items printed?

Home: You can print your items at home. You can purchased 8.5x11 cardstock at Walmart and just choose the 2 per page option for a super inexpensive and fast way to print.

Photo Lab Center: Any photo lab center such as Walmart, CVS or Walgreens can print the invitation files. These places just want the single JPG image.

Office Supply Store: Office Max and Staples are other great options if you do not want to print them on photo paper. These printing places always want the 2 per page file so be sure to select that option if you are printing at one of these types of places. I do not recommend sending them a single image.

♦ These are just my personal recommendations based off of feedback from previous clients.

What file option should I choose?

The file option you choose when you order is important but also depends on where you plan to have it printed.

Photo Labs just want a single JPG image. Where as office supply stores are going to want the 2 per page file.

The key is to make sure you know where you are going to print before you order.

Can I buy clipart from you?

No! I DO NOT sell any clipart! All images used in my shop were purchased for me to use commercially in my Etsy shop. Clipart credit is given in each listing. You are free to go to that shop to purchase. Any and all requests to purchase clipart will be declined. No exceptions.

Do you offer a rush service?

Yes!

✨ SAME DAY RUSH OPTIONS✨
▶︎ Cutoff is 3pm (M-F)
▶︎ $4.00 for a single item
▶︎ $7.00 for 2-4 items
▶︎ $10.00 for 5 or more items

✨ AFTER HOURS RUSH OPTIONS✨
▶︎ After hours are considered anytime after 3pm Monday-Friday and weekends.
▶︎ Cut off is 7pm
▶︎ $10.00 INVITATIONS ONLY
You can view the listing here https://www.etsy.com/listing/153394597/rush-my-order-same-day-service-when?ref=shop_home_active_3

Discounts on Invitations

Q: Do you offer discounts on invitations?
A: No I do not offer discounts on invitations unless there is a sale.

Q: What if I need more than one invite?
A: If you need more than one invite you will need to purchase (2) separate invitations.

Q: What if I only need to change the name on a second invite but everything else will remain the same?
A: You will still need to purchase (2) invitations. However if ONLY the name is changed you will be given $4.00 off your total purchase of two invitations. If you need a different clipart person or any other changes then you will need to purchase the 2nd invitation at full price. Only a single name change will be given the discount.