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Shop policies

Last updated on February 28, 2011

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Paypal
Returns and exchanges
It is important to us that you are satisfied with your purchase and experience with Pink Panda Fabrics. Please convo us with any questions prior to purchasing- we are more than happy to chat with you and answer your questions! We do not offer returns or exchanges on any purchased fabric as we cut right off the bolt.
Payments must be made in the form of PayPal.

The payment must be made within 3 business days of confirming the order.

For those who do not have a Paypal account, you can pay by Credit Card without signing up for a Paypal account. Please read the following article to find out how:

Buyers in Canada will be charged 5% GST (except buyers in BC, ON, NB, NL & NS who pay HST).
Items are shipped out within 1-3 business days. All shipping is done via Canada Post. The shipping prices in the item listings are for regular mail service (nationally), or via airmail for international customers.

Canada Post is expensive, however if you purchase multiple items you will save on your shipping costs.

We only charge actual shipping costs, with an addition of a small fee to cover the cost of our packaging. If you would like a quote of what the cost would be for multiple items, feel free to convo me and I will be happy to provide you with that information. Just include your postal code, state or country.

We ship our items to the address on file in Paypal. Please ensure that the ADDRESS IN PAYPAL IS UP TO DATE or send a message to me during checkout with your correct mailing address.

The shipping cost that is included in the listings is an estimate. The closer you are to us, the lower the cost. If you would like to have a more accurate shipping price, please contact me.

Packages are shipped via Canada Post Lettermail (no tracking, 4 business days) or Expedited Parcel (tracking included, up to 10 business days depending on destination) according to package size.

Patterns only orders is via Canada Post Lettermail USA, no tracking, 4-6 business days delivery.

Orders of up to 5 yards quilting weight fabric is via Canada Post LightPacket USA or Air Mail Small Packet USA (no tracking) and takes 4-10 business days delivery

Orders 5+ yards fabric is shipped via Canada Post Expedited Parcel USA, 6-12 business days delivery (tracking included)

Patterns only orders is via Canada Post Lettermail International. Estimated delivery 4-7 business days (no tracking)

Orders of up to 10 yards quilting weight fabric is via Canada Post Light Packet International or Air Mail Small Packet International 4-10 business days delivery (no tracking)

Orders 10+ yards fabric is shipped via Canada Post Expedited Parcel International 4-6 weeks delivery (tracking included)

Buyers are responsible for any customs fees/taxes. Please be aware of your country's import regulations prior to purchasing.

We do not assume responsibility for delays at the border.

In the very rare event that your package is lost, stolen, or undeliverable as addressed, we cannot be held responsible once your order is shipped.

We will help you try and locate your package by providing all relevant shipment information.

Non-delivered packages will not be reshipped or refunded. We encourage our customers to call their local Post Office and/or local Customs Office in the event of a non-delivery.
Additional policies and FAQs
We love custom orders! Please convo us with your requests and we can create a custom listing for you.