Conditions of return: Sorry no exchanges or refunds on pierced earrings for sanitary reasons.

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

I accept Paypal, all major credit cards, and Etsy gift cards.

**PLEASE READ! IMPORTANT SHIPPING INFORMATION! We continue to ship orders as usual and will still be processed in our normal times of 1-3 business days, but most postal couriers are experiencing UNPRECEDENTED DELAYS due to the global effects of Covid-19.

Shipments to US: you can expect delays of 5-10 business days depending on your city/town. Shipments within Canada: depending on your province, there are delays of up to 5-10 business days.

These are still general guidelines and are NOT GUARANTEED but will give you an idea. We are NOT RESPONSIBLE for orders that are delayed past these estimates, or for any customs when it reaches your country. **

CANADIAN orders - FREE UNTRACKED STANDARD SHIPPING to anywhere in Canada. Parcels are shipped out via Canada Post oversized lettermail and will NOT INCLUDE A TRACKING NUMBER. Delivery times are generally 3-12 business days.

EXPEDITED SHIPPING WITH A TRACKING NUMBER is available at checkout for an extra cost. Please choose this option if you would like to track its progress. Expedited shipping is generally a very fast option at 2-7 business days, however, Canada Post is not guaranteeing any shipping times at this moment.

USA orders - will be shipped out via USPS standard shipping and WILL NOT HAVE A TRACKING NUMBER, however, if your order is $35 or over, you will be upgraded automatically to include a tracking number. Delivery times currently are anywhere between 1-3 weeks. Please keep in mind that even with tracked shipping, USPS is not guaranteeing any shipping times at this moment.

WE CAN'T TELL YOU ENOUGH HOW MUCH WE APPRECIATE YOUR PATIENCE IN THIS CRAZY TIME!

Shipping charges are as posted on the listing and will be added in addition to the price of the items chosen. I will always ship to the address provided on the receipt. If you would like a package to be shipped elsewhere, please indicate the new address in the note to seller section upon checkout.

Processing time:

Please allow 1-3 business days (excluding weekends and holidays) after ordering for shipment.

Estimated shipping times:

Canada: 5-10 business days or if shipped with tracking 2-7 business days

United States: 5-12 business days or if shipped with tracking 2-8 business days

Actual delivery time will depend on the shipping method you choose. We WILL NOT be held responsible for deliveries that fall past their estimated delivery times.

Customs and import taxes:

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for any customs charges or delays.

Canadian Orders:

FREE UNTRACKED SHIPPING TO ANYWHERE IN CANADA.
We ship via Canada Post oversized lettermail. This shipping method is NOT TRACKABLE and may take up to 10 business days to reach its destination. Please note that there is also no insurance on this method and we will assume no responsibility for lost or damaged packages. Shipping upgrades with tracking are offered at the buyers expense and can be purchased with their order. Included with this method is $100 insurance.
WE WILL NOT BE HELD RESPONSIBLE FOR PARCELS DELIVERED OUTSIDE THESE DELIVERY GUIDELINES. THEY ARE ESTIMATES ONLY AND ARE NOT GUARANTEED.

USA Orders:

All US orders will be sent out standard mail via USPS. This method of shipping is NOT TRACKABLE and may take up to 14 business days to reach its destination. Please note that there is also no insurance on this method and we will assume no responsibility for lost or damaged packages. For any US order $35 and over, the shipping will be AUTOMATICALLY UPGRADED TO TRACKED SHIPPING.

WE WILL NOT BE HELD RESPONSIBLE FOR PARCELS DELIVERED OUTSIDE THESE DELIVERY GUIDELINES. THEY ARE ESTIMATES ONLY AND ARE NOT GUARANTEED.

We take great care to ensure your parcel is packaged with the utmost of care, so we will assume no responsibility for loss or damages.

Frequently asked questions.

What is Gold-Plated?

Gold-plated jewelry has a thin layer of 16K gold pressure-bonded with heat to an underlying core of nickel free jeweller’s brass. With the right care (don’t worry–it’s easy), you’ll be wearing your gold-plated jewelry for a long time!

Gold-Plated Jewelry Care

Every few wears, use a soft clean cloth to gently remove makeup, lotion, etc. Do not use a silver polishing cloth.

THE DO NOTS
• Don’t exercise in your jewelry
• Don’t wear while swimming in pools or the ocean
• Don't wear your jewelry in a hot tub
• Apply all perfumes & lotions before putting on jewelry

Store your jewelry in a zip baggie for prolonged wear.

Do You Accept Returns?

Yes! I accept returns on all items except earrings (for hygiene reasons). If you’re not happy with your purchase, contact me on Etsy. I’ll work to make it right or refund your purchase.

Please send returns back within 7 days of delivery. All jewelry should be unworn and in its original packaging. Please note, I do not cover the cost of return shipping at this time. Refunds are processed when your return is received (less original shipping fees).

Can I Exchange An Item?

Of course! Please note that all shipping costs are the responsibility of the customer (both return shipping and the cost of shipping out the new item).

I cover all shipping costs if the exchange is due to my own error or a product defect. However, a photo of the mistake/defect will be required prior to exchange.

Do You Take Custom Orders?

Yes! I love working with customers on custom orders! Contact me through Etsy to let me know your ideas, questions, and deadlines – feel free to attach photos if it helps. If it seems like we will be a good match, I will send you a quote and set up a custom listing for the deposit (half the total cost) for you to purchase prior to work beginning.

I Live Near You! Do You Do Local Delivery or Pickup?

Hi, Neighbour! Unfortunately, I don’t offer local delivery or pickup at this time. My studio isn’t zoned for customer visits, and I can’t accommodate local delivery into my schedule. All orders will be shipped via Canada post.

Do You Wholesale?

I only offer wholesale for brick-and-mortar retailers at this time. Minimum purchase is 20 pieces. Feel free to contact me through Etsy for more details!