PinkSerissa

Air Plant and Moss Terrariums gift shop

Brooklyn, New York
8,411 Sales | 5 out of 5 stars

Top shop for gifts.

Buyers bought gifts from this shop and gave them 5-star reviews!

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Gönül Yetim

Contact shop owner

Gönül Yetim

Reviews

Average item review
5 out of 5 stars
(1628)
See reviews that mention:
Quality 92 Shipping 361 Customer service 122

About PinkSerissa

Sales 8,411
On Etsy since 2011

Shop policies

Last updated on March 28, 2021
Hello and welcome to Pink Serissa!

Please take the time to read through our policies. Feel free to contact us if you have further questions.

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
Request a cancellation within: 2 days of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
All orders can be canceled within 2 days of purchase.

I accept returns. Please let me know within 3 days after delivery if you wish to return an item. Please ship items back within 7 days after delivery. The postage for return shipping will be paid by the buyer. I will issue a refund minus shipping costs as soon as item is received in original condition.

Please inspect your item upon arrival and report damage asap, but no later than 3 days upon delivery. Please include a picture of the damaged item in your message for a full refund.
Payment
Payment accepted is PayPal and all major credit cards.
Shipping
Due to customs regulations we ship live plants only within the US.

Most orders are processed within 2-3 business days. Please check item description for further information.

Items can be shipped via 2-3 Day USPS Priority Mail, 2-5 Day USPS First Class Mail, or USPS Express Mail.

Please note that processing times are estimates only, not guarantees. If you need an item delivered on a specific date, let us know.

Ship times are provided by USPS and Pink Serissa cannot take responsibility for late deliveries.

Tracking is provided for all orders.

You can track your order or check the status of your order by going to -Your Account- Purchases and Reviews.

Orders are shipped to the address listed on Etsy checkout. If your address has changed or if you want the item shipped to a person other than yourself, please change the ship to address accordingly.
Additional policies and FAQs
Custom orders are welcome.

Everything can be customized to meet your taste and your needs: plants, size, color, or light requirements.

Have a specific scene in mind with the little folks? Contact us!

More information

Last updated on Nov 27, 2018
Frequently asked questions
For how long can Marimo stay out of water and in the shipping box?

Marimo can stay out of water and in the shipping box for at least two weeks. They will probably be fine for up to three weeks. After that they will need water and light.

For how long can air plants stay in the shipping box?

Air plants should be removed from the shipping box no later than one week after delivery, even if you don't intend to set up the terrarium right away. Just provide light and soak in water once a week.

Care instructions

An instruction/care sheet is included with every terrarium

Sizing details

Please check item description for sizing details

Gift wrapping and packaging

Gift wrapping is available for many items. Please check item description for details. At the very end of the item description you will find a link if gift wrapping is available for that specific item. I will be happy to include a handwritten gift note.

Wholesale availability

Please contact me for details.