pinkujane's Shop Policies
Hi and Welcome to my Pinku Jane Boutique. This is my second Etsy shop. Pinkie Jane Designs is where I sell crochet fingerless glove patterns for human girls and their mommies, grandmommies, aunties, or just for big girls who love to crochet. I even have a pattern for the little boys!
I strive to provide quality crocheted, sewn items, accessories, and supplies, that meet the highest standards. I finish seams with a serger when I am able, crochet items are finished neatly and securely, and accessories are finished neatly to withstand normal wear.
If you have a problem with any of my items after receiving them, please contact me as soon as possible.
Payment by Paypal is greatly appreciated and preferred. Echeck payment orders will ship when check clears. Payment by money order also accepted.
Payment is expected within 24-48 hrs of purchase. If you cannot make your payment within that time frame, please do not order until you are able to or contact me before hand.
I usually ship First Class because items are so light weight. Priority shipping, confirmation, and insurance is available for larger orders if you prefer.
I usually ship the next day after payment is received. Purchases made on weekends or holidays, will be shipped on the next business day.
Refunds and Exchanges
Refunds will be made if you made an error when ordering. Or payment can be applied to another purchase. All items ship from here in good condition. If they are damaged when you receive them, please contact me asap, so that we can fix the problem.
If you did not receive the item, contact me asap. Priority items are easier to track, while items shipped from the Post Office are only traceable once they arrive with delivery confirmation and signature required items.
If you are worried about your item getting there, please request one of these methods and I will add the required amount to your invoice before you make your payment.
Exchanges can be made if you receive the wrong item. Replacement will be shipped when wrong item is received.
Additional Policies and FAQs
I do accept custom orders when time allows. If you want something in a hurry, or would like a different color, let me know before placing your order so that I can let you know if it's possible.
All items 100% guaranteed.
Last Updated February 5, 2011