pipandpin's Shop Policies
Thanks for coming by Pip & Pin. We pride ourselves on providing quality hand knit goods. Got questions? Feel free to contact us at through Etsy or email us at knit @ pipandpin.ca
We accept paypal, any major credit card and etsy gift cards as payment.
Payment must be made within 3 business days. Items not paid for within a timely manner will be cancelled.
Items are shipped using Canada Post. We try to get our items shipped in a timely manner, within 5 business days unless otherwise specified.
Please note that buyers are responsible for all duties and/or customs charges that may be incurred.
If you need your item shipped next day, need express shipping, or would like another form of shipping, please don't hesitate to contact us and we will certainly try our best to accommodate.
Refunds and Exchanges
If you are unsatisfied with any part of your purchase, please contact us within seven days of receiving your item. We will be happy to help you with an exchange or refund, less shipping charges. Items must be returned in the original and unworn condition.
There are no refunds on digital downloads.
Additional Policies and FAQs
We are available for custom orders so please contact us with any requests and we can try our best.
We also offer wholesale discounts, please contact us at knit @ pipandpin.ca for more information and pricing.
Last Updated April 22, 2015