PiscesGems

Full refunds will be given for the purchase price of the item(s), if requested within 30 days of the item(s) being received.

In case of damage or breakage, ship your item back to PiscesGems and it will be fixed or replaced and returned with no charge. All you pay for is the initial return shipping.

Payments will be accepted via Etsy. We do accept PayPal. Purchases left unpaid for 7 days will be cancelled, but we generally will attempt to contact you first in case you need an extension. Sales tax applies as required by law.

We will ship your item(s) within 1 - 2 business days of successful payment. Express shipping is available upon request; otherwise, we primarily use US First Class mail, unless the item is being shipped out of the country.

Please keep in mind, I do not have any control over the post office. I ship my items out as soon as possible, using the most reasonable, cost-effective manner. International packages will be shipped via First Class International. Unfortunately, the US Postal Service is unable to track these packages once they leave the United States. The cost of tracking and insurance is exorbitant, which is why I do not ship that way by default; however, if you order a product and want to pay the extra $40 or so, please let me know and I will ship your item via Priority Mail International.

For international customers, VAT and/or customs charges are the responsibility of the recipient. Please check with your country to determine what extra fees, if any, will be required upon your item's arrival.

Custom orders will be considered. If you have a particular design you would like to see, please let us know! We are always looking for new inspiration!

If you see something in the store that you like, but it is sold out, LET ME KNOW! I am very happy to make a new one just like it if I still have the supplies, or something very similar if I don't.

PiscesGems is not responsible for lost or stolen items. Once I ship your item, the responsibility for it is that of the postal service.

FOR INTERNATIONAL CUSTOMERS: VAT and/or customs charges are the responsibility of the recipient. Please check with your country to determine what extra fees, if any, will be required upon your item's arrival.

Anklets may sometimes be ordered in pairs with the second anklet being half off the price. Just ask and we will create a custom listing for you on the pair. Availability depends on supplies.

Consignment terms will also be considered. Please contact me if you would like to consign our items in your shop. Terms to be negotiated depending upon further details.

If you are left-handed and you prefer for your lobster clasp to be on the left side of your piece, please let me know and I will accommodate your preference. I want your experience with PiscesGems jewelry to be as pleasant as possible, so if you would like this modification (or any other), contact me directly and I will work with you.

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect

To fulfil your order, you must provide me (PiscesGems) with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

1. As needed to provide my services, such as when I use your information to fulfill your order,
to settle disputes, or to provide customer support;

2. When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list (aka the Crystal Club);

3. If necessary to comply with a legal obligation or court order or in connection with a legal
claim, such as retaining information about your purchases if required by tax law; and

4. As necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as: a) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and b) compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I will not share your personal information except in VERY limited circumstances, as follows:

1. Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.

2. Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: a) respond to legal process or to government requests; b) enforce my agreements, terms and policies; c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I will generally keep your data for five years, unless you request it to be deleted or my business ceases to exist.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

1. Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

2. Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

3. Object. You can object to a) my processing of some of your information based on my legitimate interests and b) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

4. Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, April Adams, am the data controller of your personal information. If you have any questions or concerns, you may contact me at piscesgems [!at] yahoo.com. Alternately, you may mail me at:

PiscesGems
c/o April Adams
3224 Zia St NE
Rio Rancho, NM 87144
United States