Pixie Felts

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Pixie Felts

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About

Shop policies

Last updated on March 26, 2016
Welcome to "Pixie Felt"!

Most items you see in the shop are examples of our work and can be made to order (unless indicated otherwise). We can customize the size and length as per your request. While the replicated items will be very similar it is impossible to duplicate the item in exact detail - each item is truly unique, that what makes felting so much fun!
Lead time for making scarves, hats, mittens and jewerly is 2 weeks. Lead time for larger items such as dresses and skirts will be discussed individually.
Please contact us if you have any other questions!

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Payment
Payment is accepted through PayPal.

Cancellation policy: If the order is cancelled within 1 week after purchase the cost of raw materials will be charged (20%). If the order is cancelled after the item is completed 50% of the cost will still be charged.
Shipping
We use Canada Post to ship locally, nationally and internationally.

Items being shipped within Canada and US are sent with tracking number and are delivered within 7-10 bussiness days. Cost of shipping is $20.

All international shipments are sent by airmail which can take 2 - 4 weeks. International airmail packages are insured for $100/CA but do not have a tracking number.

Timing:
Please remember to let us know if you have a deadline and we will do what we can to get the item to you on time. Items usually ship two weeks after purchase and arrive according to estimated shipping time.