pixxxiepieandposie is taking a short break.
♥----------Pixxxie Pie & Posie on Brief Vacation
--Date Friday, December 18, 2015:
Shop will be closed for brief holiday vacation as of 12 AM MST=) As some of you may or may not know is that I recently gave birth to my first child. This business is a one-woman show and running this one-woman show & taking care of my baby girl (Willow) has become a fantastic challenge. So, yeah... I'm in need of a serious break.
--SITE WILL BE TAKING ORDERS AGAIN after my holiday break and after I've had time to regain a sense of sanity. I also need some time to reorder quite a few of my supplies that have been pillaged due to Christmas craziness.
--IMPORTANT NOTE REGARDING ORDERS PLACED BEFORE MY VACATION STARTED: Please note that all orders placed have been shipped (and tracking numbers sent out via email). This notice applies to both of my websites- PixxxiePieAndPosie.Etsy.com & Shop.PixxxiePieAndPosie.com.
--PLEASE CHECK YOUR EMAIL, Paypal and/or Etsy account for tracking number info if you've recently placed an order. Most USA orders arrive to clients within 2-3 days of being dropped at the Post Office and my fellow Colorado residents commonly receive their orders within 24 business hours of receiving tracking number info! How's that for swift service thanks to USPS Priority Mail!
--NOTE TO APARTMENT DWELLERS: If you get home, track your package and the USPS status page says "Delivered" but you don't see the large envelope in your mail box, odds are high that your package is being held at the apartment complex office. So check with your leasing office before you request a package "trace"
--TO THOSE WITH ISSUES RECEIVING GOODS BY MAIL:
If you know your order has been returned to me due to address issues (especially if you've had previous problems receiving goods by mail): I don't know why, but it takes the US Postal Service foreeeeeever to return orders that fall into this category. As soon as your order is returned to me, I'll let you know by email and we can ship it out again (preferably to an address you know you can receive goods at). Please note that YOU are responsible for paying the shipping fee again to have the order shipped out again. A special listing will be created for you accordingly.
--QUALITY CONTROL: If you've discovered any issues with an order placed or have questions about an order you plan to place later, please don't hesitate to contact me. Even while on "vacation", I'm still answering emails and handling customer care situations. Refunds and exchanges are handled on a case-by-case basis and there are no refunds on sample products. Emails are replied to within 24-48 business hours of being received.
--FEEL FREE TO CONTACT ME DIRECTLY: There's no need to contact Etsy admin if you discover an issue with an order. You contact me first and then I fix the problem ASAP! Contacting Etsy Administration and opening a dispute isn't necessary. Filing a dispute is something you only go to after you've tried to contact a seller a few times via standard channels and said seller keeps ignoring you. I don't ignore my clients, so please feel free to contact me directly about any issues. Your business is important to me and so is my reputation. So you better believe you're satisfaction is my concern.
You can contact me at madameraquel [!at] gmail.com or just send a note through the Etsy contact/convo system if you have any questions at all. You'll see a "Contact" button right under my name on the left side of the page.
---FEEDBACK: The Etsy system allows you to leave feedback after a time period dependent upon the product's listed processing time paired with the common time frame associated with shipping option used. When you look at the area for leaving feedback (@ TOP RIGHT under YOUR ACCOUNT / PURCHASES & REVIEWS), you should see info denoting whether you will have to wait until a certain date to leave feedback or not. Note that weekends and holidays are not counted as business days.