handmade and unique sterling silver fine jewelry store
plataformas' Shop Policies
Welcome to plata-formas joyas. Every piece in the shop is handmade, unique and made with silver 950, even purer than sterling. I learned the art of silversmithing with stones from a Chilean couple named Paola and Victor in Valparaíso, 11 years ago. I continue to use the same techniques that they taught me, working out of my home on the same hill in Chile where their studio used to be. In fact, from my kitchen window I can see the small windows of their old blue house and studio, a constant reminder of all they gave me as a student. My work is dedicated to them.
My accepted payment method is Paypal.
Paypal payment is due at time of checkout. If payment has not been initiated within 24 hours of checkout, I will cancel the sale. Any issues should be work-outable with decent communication, and I reserve the right to refuse service at my discretion only if that communication cannot be acheived.
Items will ship within 2 business days of your purchase. If for any reason I am unable to ship in that time, I will let you know. I will not leave anyone hanging, I promise.
All items are protected and beautifully presented when shipped. The presentation is perfect for gifts as well, no need to wrap!
Shipping internationally (to the U.S., etc.) has a cost of $9.00 US. I ship using registered mail, which is insured and has a tracking number. Anything less would be unfair to your jewelry and to you.
I ship only to Paypal confirmed addresses. If the address I receive from your Etsy receipt is different than your Paypal confirmed billing address, I will refund your payment. I do not ship as a gift to any address other than your Paypal confirmed address.
Refunds and Exchanges
If you are not happy with the jewelry when you receive it (an unlikely event, of course), I have no problem with your returning it to me in Chile at your own unrefunded cost within 30 days of your purchase, and using a registered mail service. I have a post office box here, so packages sent to me arrive just fine. I cannot refund original shipping charges paid by me.
Additional Policies and FAQs
Enjoy your jewelry! It's the perfect piece for you.
Last Updated March 4, 2011