PlushArtLab

Science Gifts - Scientific Embroidery

London, United Kingdom
|
| 1,098 Sales | 5 out of 5 stars 5 out of 5 stars

PlushArtLab is a Star Seller!

Smooth shipping

Has a history of shipping on time with tracking.

Speedy replies

Has a history of replying to messages quickly.

Rave reviews

Average review rating is 4.8 or higher

PlushArtLab is taking a short break

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Note from shop owner Thank you for visiting PlushArtLab! We are closed for Winter break and will reopen on January 3rd, 2023. If you placed an order before the shop closed, no worries, your order will be sent out in the listed processing time. Feel free to message me in the meantime and I will get back to you when I return!

Note from shop owner

Last updated on Nov 28, 2022

Thank you for visiting PlushArtLab! We are closed for Winter break and will reopen on January 3rd, 2023. If you placed an order before the shop closed, no worries, your order will be sent out in the listed processing time. Feel free to message me in the meantime and I will get back to you when I return!

PlushArtLab

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PlushArtLab

Reviews

Average item review
5 out of 5 stars
(186)
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About PlushArtLab

Sales 1,098
On Etsy since 2017

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Shop members

  • Jessica

    Owner, Designer, Maker

Production partners

  • Textile Supplier

    London, England

    Supplier of high quality, sustainable, ethical bags and garments

  • Printer

    United Kingdom

    Fine Art Trade Guild recommended printer that provides high-end fine art printing services.

  • Enamel Pin Producer

    United Kingdom

    Produce enamel pins based on my designs using specialised equipment.

  • Printer

    London, England

    Print cards of my design using specialised equipment.

  • Printer

    Chatsworth, CA

    Print my designs on products that require a larger production facility.

Shop policies

Last updated on Jul 11, 2021

Shipping

See item details for estimated arrival times.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Digital downloads

Instant downloads
Your files will be available to download once payment is confirmed. Here's how.

Payment options

Secure options
Paypal Visa Mastercard Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.

Returns & exchanges

See item details for return and exchange eligibility.

Cancellations

Cancellations: not accepted

Please contact the seller if you have any problems with your order.

Privacy policy

More information

Last updated on Oct 11, 2022

Frequently asked questions

Packaging

Cards are sent in hard backed envelopes.

Small embroidery pieces are placed in small gift boxes and posted in Jiffy bags.

Framed embroidery art is wrapped in tissue paper and bubble wrap, and posted in a sturdy cardboard box.

T-shirts and tote bags are placed in clear biodegradable compostable sleeves and posted in recyclable envelopes.

*During busy times, other packaging may be used due to supplier delays.

Payment

The buyer is responsible for charges for currency exchange, taxes, and customs duties. The parcel will not be marked as a gift.

You do not need a PayPal Account to pay for your items through PayPal.

You can choose the PayPal Option during checkout. After you submit your order, click the "Pay Now" button. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account.

Shipping - In House

Following payment, ready to ship items will normally be brought to the post office within 1 to 3 business days and sent via Royal Mail 2nd class for UK and International Standard everywhere else if you do not upgrade.

If you are in the UK, the package should be delivered to your address within 3-5 business days after shipment. After shipment, the packages should be delivered to your country within:
Europe 5-15 business days
North America 9-20 business days
Other 10-25 business days

These are estimated delivery times by Royal Mail and are not guaranteed.

Delays due to customs and local mail service are unfortunate but may occur. You may have to be extra patient for customs to release your parcel.

Shipping - Excluded Countries

I am unable to ship to all countries due to legal obligations involved in waste management in certain countries. While I am happy to participate in such programs (such as for Germany), it doesn't make financial sense if the number of orders from the affected country doesn't justify paying an annual fee. For this reason, I will cancel your order if you request delivery to affected destinations, including but not limited to:

Bulgaria, Cyprus, Czechia, Estonia, France, Greece, Latvia, Lithuania, Luxembourg, Poland, Romania, Slovakia, Spain, Sweden.

Damaged item

Please contact me with the date the item was delivered, photographs of the damaged item and packaging within 2 days of delivery, so that we can submit a claim with Royal Mail or Printful.

Then, return the damaged item via tracked delivery to be issued a refund within 14 working days of receipt. If you return the item via standard delivery and the item gets lost during transit, you will not be issued a refund.

Lost package

Please contact me if you have not received your package within 14 days after dispatch in the UK, or 25 days outside the UK. If you have your tracking number, you can track your package here: https://www.royalmail.com/track-your-item

I offer Signed For delivery. If you choose to have your package delivered by Standard Service rather than Signed For, this is at your own risk.

Returns

Custom or made to order exempt.

Convo me to return your item in its original condition in the original packaging within 14 days of receipt. Buyers are responsible for return tracked shipping costs (even if you used standard delivery to receive). You will be refunded within 14 days of receipt of the return package. If the item is not returned in its original condition and packaging, refund will be deducted for loss in value.

If you are returning an item from outside the UK, indicate clearly on the package that you are returning a purchase. Customs duties or taxes incurred during return will be deducted from the refund.

If the package gets lost during return, please provide the tracking number. Without this, no refunds will be issued.

Custom and personalised orders or any questions about your order?

Convo me here->
http://www.etsy.com/convo_new.php?to_username=plushartlab
or email at plushartlab (at) gmail.com

Please keep in mind that custom and personalised orders will be charged at a higher rate than in stock items as additional time and attention is required to complete the requested item to your specifications (starts at +50% for handmade items).

Item redelivery

If a package is returned to me and needs to be resent to the buyer, the buyer is responsible for redelivery charges and any associated costs (customs, etc. ). Please ensure your delivery address is accurate to prevent this issue. If there is a discrepancy between your address on Etsy and that on Paypal, your item will be sent to the address listed on Etsy.

Safety

Items available in my shop are not toys and not intended for children under 14 years old. Extra care should be taken to keep them out of reach of children if they could be mistaken for toys.