Adopting from PlushieCouture is an experience, and unboxing your new friend is half the fun! Each box comes with an introduction letter and is packed full of surprises. Our friends never travel alone and always include a second “Stowaway Plush” who snuck along for the journey. In addition, they are addicted to bringing gifts and making you smile! Everything in your box is gift wrapped, and includes ten or more surprise items as gifts to you! Our goal is to make every adoption an experience that you will never forget!

Shipping defaults to the United States Postal Service with Tracking for all packages. All costs are calculated by USPS, or the carrier selected. Factors include package size, weight, distance to destination, & time frame selected.

Please note: As we stated above in the FAQ What comes in my package? our packages are filled with love & surprises. If these additional items should cause the cost of shipping to exceed what is quoted at checkout, we will cover the additional cost to upgrade the label for the added weight.

Buyers are responsible for covering any & all shipping costs.

NOTE: PlushieCouture does not receive any of the funds paid for shipping. Shipping charges go directly to the carrier that is selected by the buyer at checkout.

Shipping rates are set by the USPS and other major carriers. These charges are outside of our control.

Please note: The added gifts in each package contribute to the weight. Additionally, all shipping rates are set for two or more pounds which guarantees a tracking number with every order.

Oversized Items: When shipping our largest items we will compare rates with additional carriers and refund any overpayment in shipping fees.

How will I know if my item is “Oversized”?

These items will be marked specifically as “Oversized” in the listing description.

Etsy will send you an email once your package has shipped W/ tracking number included.


Why hasn’t my package shipped yet?

We put each package together with love and care to ensure it brings you as much joy in opening it as we had putting it together. We strive to ship every package as soon as possible. When you submit your adoption, we immediately begin preparing them for their journey to you. While it is often faster, this time varies, and it can take as many as three to five business before beginning their journey. This preparation, or processing time, is in addition to the shipping time you selected at checkout.

We put each package together with love and care to ensure it brings you as much joy in opening it as we had putting it together. We strive to ship every package as soon as possible.

When you submit your adoption, we immediately begin preparing them for their journey to you. While it is often faster, this time varies, and it can take as many as three to five business days before beginning their journey. This preparation, or processing time, is in addition to the shipping time you selected at checkout.

The timing of your delivery is determined by the carrier & the shipping options you selected at checkout. Once the package leaves our hands we have no control over the timing of its arrival. We cannot guarantee what day it will arrive. Please consider this holiday season is expected to be a record year for the number of packages shipped. This will likely cause delays, please consider this when ordering. NOTE: Current events and regional delays can impact the timing of your delivery. This can include, but is not limited to, severe weather, carrier operational delays, customs, holidays, seasonal demand, and precautions and delays related to the global pandemic. Please see your selected carriers website for more information on current delays

Every PlushieCouture package is extremely important to us. We are always here to help with any issues or questions. Each package includes tracking from the carrier you select. Once the package leaves our hands we are no longer in control. It is often best to reach out to the carrier directly. Please note: Due to holiday/Covid-19 delays, we can not guarantee when you will receive your package. Please review the above FAQ When will I receive my package? In addition, once international packages leave the United States, USPS tracking stops. For shipping inquiries beyond this point, please reach out to your local post office. We are unable to contact your local post office, or customs office on your behalf. For unique inquiries please contact us

We’re constantly looking for fun items to gift as surprises! Many of which are rare or in limited supply. To keep things interesting and fun we’re always rotating our stock, and the surprises must remain surprises. In the past we’ve included things like vintage items, memorabilia, collectibles, and toys. Check out our reviews for some great pictures to get a better idea of what you might receive!

When a package ships internationally, it may be subject to import taxes, customs duties, and/or fees imposed (e.g. handling fees) by the destination country. These charges are typically due once the package arrives in the destination country.
The buyer is responsible for paying any additional costs which might include duties, taxes, and customs clearance fees. These charges can vary widely and are often based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country. Below is a link to additional resources on this topic provided by Etsy:
https://help.etsy.com/hc/en-us/articles/115015691007-Who-Pays-For-Customs-Fees-?segment=shopping

We can not accept holds or partial payments for any of our items. We understand this is a service that has been offered in the past, however due to fairness to all it is no longer a service we can provide.

I Have a question about a specific item in your shop, who do I contact?

All items have a detailed description, if you can not find the answer you are looking for via the FAQ's or item description, please send us a direct message and we will be happy to get back to you within 24 hours.