Anonymous on Jun 12, 2010
Got these in yesterday...& they are lovely! Shipped exactly when stated, arrived quickly. Thank you so!
Anonymous on Sep 21, 2009
This may sound cliche but Julie from Poesi is a gem. We only corresponded through Etsy and E-mail but I felt like we knew each other. Very professional, prompt responses and most importantly the jewelry is stunning! Highly Recommend.
Accepted payment methods
Domestic orders are shipped via USPS Priority mail (2-3 days in U.S.). Delivery confirmation is included in the shipping price, but if you would also like to add insurance or request a faster shipping method, please let us know ahead time and we can do this for an additional cost. We are not to be held responsible for lost or stolen goods after shipment, so please consider shipping insurance and be sure that your "ship to" address is to a secure location.
*International: If you are an International customer, please convo us for shipping rates and for editing a shipping price.
Refunds and Exchanges
If you are dissatisfied with your Ready-to-wear or Made-to-Order item, please notify us within 7 days of receipt and we will consider each unique situation with the primary intention of making you happy. We can either work with you to alter the item or recreate a piece within reason. The item will need to be in the same condition as it was upon arrival and not used/worn.
Additional policies and FAQs
We love custom orders but PLEASE be a serious buyer only. Requests, ideas and questions can be sent through a convo. We will do our best to create something you will love, whether it is can recreating a similar piece from the past, modifying one, or starting a new design from scratch. It is helpful if you send the actual links to pieces you have in mind for the starting point. Color, material, size and style preferences also are welcome, as they are very helpful in seeing your vision.
-Made-to-Order items, this time is usually 1-2 weeks from the date of purchase. It is the time required to complete an order and do not include shipping times.
-Custom Orders have a turnaround time estimate of usually 4-6 weeks (for design and fabrication). It is the time required to complete an order and do not include shipping times. Estimated turnaround times are subject to our current workload, scope of order and intricacy or design and availability of materials...we will do our best, but please know that it may vary.
Please show respect and be courteous to all artists (including Poesi!) by not copying other people's work, as creativity is how we make our livelihood. Our original designs have been dreamed up, created and refined through much time, dedication, hard work, trial and error, not to mention financial investments for materials and supplies. Thank you very much for your understanding and support!
Boutique orders are welcome, so please convo us for further information.