polarstones' Shop Policies
All of our items are handcrafted in our home in Stoney Creek ON Canada!!
What are Whiskey Stones?
Whiskey Stones are cubes of solid soapstone that will chill your liquor without diluting it, unlike ice. Whiskey Stones are non-porous and thus odorless and tasteless. So, adding Whiskey Stones to your favorite beverage will chill the spirit without affecting its taste.
Not just for Whiskey... you can use Polar stones, in bourbon, rum, rye, tequila, vodka, and even wine or port.
Any beverage where you would like a slight chill without compromising the flavour and aromas, and let's face it, the alcohol content. There is nothing worse than a watered down, flavourless drink.
We are the original designers of the custom engraved whiskey stones.
We love working with your custom designs and have many happy corporate and bridal customers.
We accept Paypal and direct checkout.
items will not ship until payment has cleared.
Thank-you very much.
If you would like to upgrade to expedited shipping please contact us for details.
CANADA: Items will be shipped via Canada post.
Expedited Parcel post within Canada and you should receive your items within 7 business days.
USA: Items will be shipped via Canada Post Air mail shipping times may vary (7-21 Days)
Custom order are shipped via tracked packet 4-8 business days
All of our wedding order ship via Canada Post expedited and take 4-7 business days for shipping.
INTERNATIONAL: Please contact us for shipping details. International order may take up to 8 weeks via air mail dependant on location.
Tracking information is sent with all expedited shipping order.
We are not responsible for any customs fees / duties or cannot be held responsible or any customs delays.
PLEASE NOTE: These dates are outlined by Canada Post, Polar Stones does not guarantee delivery time, as shipping times can vary due to postal error and customs delays, we will make every effort to get your items to you on time but cannot be held responsible for delays within the postal system. Please order with enough time for shipping.
Refunds and Exchanges
Due to the nature of this product, Whiskey Stones are non- refundable but we would like to assist you with any issues you may encounter.
We ship our items in bubble mailers and shipping boxes and no damage should be incurred during shipping.
If you have any concerns please contact us. polarstones [!at] gmail.com
Other items may be returned at the buyers expense for a full refund of product price.
(shipping is not refundable) Please contact us with any questions.
Additional Policies and FAQs
All of our items are handcrafted.
Due to that process each stone may vary slightly in size or shape.
This will not affect its usage and will only only complement the nature of the item.
Last Updated March 30, 2015