please note, that as of october 1st 2016, i no longer offer layaway, reserves, or will mark items as 'sold' or 'on hold' prior to purchase, for any length of time.
my apologies to those who would use or have used the layaway or reserve process responsibly.

PAYMENT:
as of march 14th, 2016, i unfortunately will no longer will be able to accept delayed payment, i.e., payment by check or money order.
i apologize for the inconvenience for those who prefer to pay this way and who would pay responsibly.
i accept paypal and credit cards through direct checkout.


SHIPMENT:
PLEASE be sure that your CORRECT and CURRENT ADDRESS is the same as the one given on the etsy order.
if any changes need to be made, they MUST be included in the 'notes to seller'
section on the order.
it is the buyer's responsibility to make sure that the 'ship to' address is correct.
i will not be responsible for shipping to a wrong address if the address listed on the order is not correct.
please be advised that i frequently ship within minutes of receiving an order; therefor any changes must be submitted with the order.
SHIPPING CALCULATOR:
hooray!!
etsy now has calculated shipping, so that you will know exactly the cost to ship to your location.

shipment is promised within 3 days of receipt of payment unless indicated in the item description (as in the case of special shipping for large or heavy items.)

some items (such as vintage molded and tapered candles) must be shipped when temperatures are conducive to safe arrival; extreme heat in my home state of california may alter and delay shipping; in this case buyer will be notified and kept informed.

LAYAWAY :
due to many, many people requesting layaway and failing to follow through once the terms have been agreed upon, i no longer offer layaway.

RESERVES:
as of august 1st 2015 i will no longer reserve items.
the reserve process seems to lead to confusion and frustration, and in the interest of fairness to all buyers, items will no longer be 'held', marked as 'sold' or 'reserved' prior to check out.
check out must be completed to secure a desired item.
thank you ♥

INTERNATIONAL SHIPMENTS ARE AVAILABLE BY REQUEST.
SOME LARGE ITEMS must be shipped using a freight service such as uship and in these instances it will be the responsibility of the buyer to arrange and pay for the shipping of their item.
these select items will clearly state in the item description that shipping must be arranged for by the customer.

PLEASE be sure that the correct shipping address is on the order at the time it is placed as i endeavor to ship quickly; if there are changes to be made to the recipient's address they must be submitted on the initial order in the ''note to seller'' section.
i cannot be responsible for misdirected items if the buyer's address is incorrectly given on the order.
there is a minimum charge of $4 for any and all shipments.
overages of $1 and up over this minimum will be cheerfully refunded.
you pay ONLY actual shipping charges.
this is always my policy at polka dot rose.
rush orders (items requiring next-day express delivery) may incur a nominal added processing fee to be determined at time of shipment.
the fee for this will be included in shipping cost when shipping quote for the express delivery is presented to buyer and will not be added after the cost is quoted; buyer will know up-front what the total cost is to be for express delivery before check out.

i will provide tracking information on most all packages.
shipping may be by usps or fedex ground, if the item is unusually large or heavy.
i will sometimes ship parcel post if an item is bulky or heavy, to save the buyer $ on shipping.
please note that fed ex does not ship to p.o. boxes.
a signature may be required at the time of delivery on certain items to ensure safe delivery of package to recipient.
i make every effort to ship in the most economical way possible to make your shopping money stretch further.
sometimes the 'combined' charges when multiple items are purchased err on the side of high. if the actual shipping charges end up being less than the buyer is charged, a refund will be made once shipping has been made.

please note that additional charges may apply for shipping to alaska and hawaii.
i do use recycled boxes but always use clean fresh tissue and plenty of cushioning materials so that your purchase arrives clean and undamaged.
i NEVER use newspaper or other ''recycled'' items such as egg cartons, food packaging cartons, or plastic bags for packing !
if there are questions, please feel free to contact me.

thank you!

please ask questions and make your selections carefully as all sales are final. as i do deal in strictly vintage items, these items may have imperfections but those will always be disclosed in the item listing.
it is the buyers responsibility to carefully read an item's description for pertinent info: dimensions, size, condition, etc.
refunds and returns cannot be made due to buyers displeasure with issues that were fully disclosed in the listing.
please feel free to ask questions or ask for additional images if there is a concern.
it is my goal to have happy and satisfied shoppers who will return to my shop
again!

i take great care in packaging fragile items. however, accidents do happen. if for some reason your item arrives broken or damaged, please contact me immediately upon unpacking the item(s) so that i can make it right.
the damage must be documented and reported UPON RECEIPT of the item (within 24 hours.)
any delays will nullify ability to return an item or buyer's receipt of a refund.
with antique and vintage items, usage sometimes will produce chips, cracks, or other damage that cannot be predicted and for which i cannot be held responsible.

in most cases, payment will be refunded in full. (although it is rarely required, some documentation of breakage or damage MAY be required; returning the item to me MAY also be required.)
in the rare instance when i do agree to accept an item for return and refund, the item MUST be sent in the same packaging and by the same method it was shipped (i.e. priority mail, parcel select, fed ex ground, etc.);
return must be initiated and item(s) must be in transit within 2 business days (as the post office operates on saturday, it is considered to be a business day) from buyer's receipt of item; if there is a further delay you must contact me to make arrangements.
returns not received within this time frame will not be accepted for refund and i reserve the right to make that decision.

i know that all of this is bothersome and perhaps even offensive; however, i do operate and treat my shop as a business and endeavor to be clear, honest and direct in these matters.
by purchasing an item in my shop, a buyer is agreeing to these terms; any issues, concerns or disagreement with these policies as stated here should therefore be addressed prior to purchase.

thank you for reading my policies!

i do frequently check my email (somewhat obsessively, actually) so please feel free to contact me for any reason. i will respond as soon as possible!
thank you for reading the bits of business that must be addressed! now, have fun shopping! ♥karla