PomponDesigns

Buyer can make complaint and send it with e-mail here: etsy [!at] pompon.com.pl, on in paper version at address of Seller. To make it correct please add this informations:
- name, address and e-mail of Buyer
- date of purchase
- what is reason of complaint and your expectations about resolving this situation.
If data will be not complete I can contact you to give me missing informations. I will answer you not later than 14 days from day of receiving message about complaint. You will receive e-mail answer at e-mail address which you send me in complaint informations message.

Items will not be shipped until payment is received. I'm waiting for payment 7 days from purchase.

Duty/Import taxes are the responsibility of the customer.

I really want you to be happy with your purchase so I'll do my best to ship your order as you expect. If for any reason you are unsatisfied with your purchase, please let me know if we can do anything to resolve or fix it. If you are still unsatisfied, refunds and exchanges may be made within 14 days of receiving the item. You can cancel order in 14 days from receiving item without saying reason. In this case I will refund you all money received from you during purchase. To cancel order contact me here: etsy [!at] pompon.com.pl. Package should be send back at this address: UTEX Wojciech Uchnast, ul.Czarnieckiego 40, 42-200 Częstochowa.

Template for cancelling order (use ONLY if you want to cancel order):

Data of seller
…………………………….
…………………………….
…………………………….

I……………………………….inform that I want to cancel purchase of this item ……….…………………………, transaction number ………………………………. Date of purchase is ………………………, date of receiving item ……………………….… .

Name………………………………………………………….
User name……………………………………………………………..
Address …..…………………….……..…………………………………….
Date………………………………………………………………………….
…….……………………………………………………………………
Sign (only if you send form in paper version).

In case of canceling order the buyer is responsible for return shipping cost.

Cancelling order is not possible if item was customized and made for special order of buyer (design made to order, monogrammed items, etc.).

Estimated delivery times:
Europe up to 3-21 days depending on country of delivery.
USA about 1-3 weeks,
Canada about 1-4 weeks,
Australia about 3-5 weeks.

Duty/Import taxes are the responsibility of the customer.

The items are shipped to your Etsy address, unless you make a note of a different adress in the "message to seller" box after checking out. I am not responsible for items not received due to an incorrect address.

If you need a further information feel free to contact me here:
https://www.etsy.com/conversations/new?with_id=10070946

Please note that colors may vary slightly in person due to photography or monitor settings.

I am available for any questions or requests you may have.
Please feel free to contact me.

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

1. Personal information I collect
To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order for example), if you contact me directly.

2. Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
- as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;
- as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as:
a) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services;
b) compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

3. Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
- Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies, customs or PayPal. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

4. Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 5 years.

5. Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
- Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
- Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
- Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
- Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

6. How to Contact Me
For purposes of EU data protection law, I, Wojciech Uchnast, am the data controller of your personal information. If you have any questions or concerns, you may contact me at etsy [!at] pompon.com.pl