pomtree

Wedding and party decorations and nursery decor canada

Ottawa, Canada · 20141 Sales

pomtree

Wedding and party decorations and nursery decor canada

Ottawa, Canada 20141 Sales On Etsy since 2010

5 out of 5 stars
(3365)

Announcement   Party and Wedding Decorations handmade in Canada.
important: JUNE 30TH 2016 - THERE IS CURRENTLY A LABOUR DISPUTE WITH CANADA POST AND A RISK OF A STRIKE. THIS WILL CAUSE ALL MAIL TO STOP. YOU CAN SEE UPDATES AT THE FOLLOWING LINK, AND PLEASE UNDERSTAND WE WILL ATTEMPT TO MAKE SURE PACKAGES ARE NOT AFFECTED BUT CANNOT GUARANTEE THIS AS THE STRIKE CAN START ABRUPTLY https://www.canadapost.ca/web/en/pages/aboutus/mediacentre/default.page

We are having a problem with people agreeing to a back-order wait, then leaving negative feedback for long wait times. This seems really obvious to me, but if you think it will be a bad experience to wait, please let us know when we notify you of wait time so we can cancel!

We sell modern Wedding decorations, party decorations, nursery decor, home decor, baby shower and baby sprinkle decor - we sell it all! Tissue paper pompoms, pinwheels and medallions, balloons, confetti, garlands, lanterns and much more! We are located in Ontario, canada and ship worldwide! Ask us about wholesale and package deals!


Welcome!

+ current turnaround time is approximately 5 to 8 days on average. Contact us with any questions.

+ current promotions:.

- $1.00 customer appreciation sale - can you find it? While supplies last!

- 15% off for returning customers.

DO YOU LIKE FREE POMS? Us too. And we like to give them away as well. Make sure to take some fantastic photos of our product and send them to us. If photos can be featured on our website, you can receive your money back. If photos can be used for blog, facebook or other social media, you can pick out another set of poms free!

please contact me if you have an event coming up soon to ensure I can meet your date. Contact me to set up a custom order, i would love to help you make a custom package for your event or home.


*** please make sure to leave me your event date in the ETSY (not paypal) "message to seller" box during checkout. Orders with no event date will be made first come first serve - please see lead time above for an idea of when your order will ship.

*** All orders are shipped to your ETSY shipping address. Please make sure it is up to date and correct before confirming so I can get your order to you in time :)

see all my current color selections in all "pick your color listings" and see them in live action the '1 Pom' section on the left hand of my shop

i can always be contacted by email at underthepomtree [!at] gmail.com if you have any questions, though the quickest way to get a hold of me is still good old ETSY conversation <3

Announcement
Last updated on Jun 30, 2016

Party and Wedding Decorations handmade in Canada.
important: JUNE 30TH 2016 - THERE IS CURRENTLY A LABOUR DISPUTE WITH CANADA POST AND A RISK OF A STRIKE. THIS WILL CAUSE ALL MAIL TO STOP. YOU CAN SEE UPDATES AT THE FOLLOWING LINK, AND PLEASE UNDERSTAND WE WILL ATTEMPT TO MAKE SURE PACKAGES ARE NOT AFFECTED BUT CANNOT GUARANTEE THIS AS THE STRIKE CAN START ABRUPTLY https://www.canadapost.ca/web/en/pages/aboutus/mediacentre/default.page

We are having a problem with people agreeing to a back-order wait, then leaving negative feedback for long wait times. This seems really obvious to me, but if you think it will be a bad experience to wait, please let us know when we notify you of wait time so we can cancel!

We sell modern Wedding decorations, party decorations, nursery decor, home decor, baby shower and baby sprinkle decor - we sell it all! Tissue paper pompoms, pinwheels and medallions, balloons, confetti, garlands, lanterns and much more! We are located in Ontario, canada and ship worldwide! Ask us about wholesale and package deals!


Welcome!

+ current turnaround time is approximately 5 to 8 days on average. Contact us with any questions.

+ current promotions:.

- $1.00 customer appreciation sale - can you find it? While supplies last!

- 15% off for returning customers.

DO YOU LIKE FREE POMS? Us too. And we like to give them away as well. Make sure to take some fantastic photos of our product and send them to us. If photos can be featured on our website, you can receive your money back. If photos can be used for blog, facebook or other social media, you can pick out another set of poms free!

please contact me if you have an event coming up soon to ensure I can meet your date. Contact me to set up a custom order, i would love to help you make a custom package for your event or home.


*** please make sure to leave me your event date in the ETSY (not paypal) "message to seller" box during checkout. Orders with no event date will be made first come first serve - please see lead time above for an idea of when your order will ship.

*** All orders are shipped to your ETSY shipping address. Please make sure it is up to date and correct before confirming so I can get your order to you in time :)

see all my current color selections in all "pick your color listings" and see them in live action the '1 Pom' section on the left hand of my shop

i can always be contacted by email at underthepomtree [!at] gmail.com if you have any questions, though the quickest way to get a hold of me is still good old ETSY conversation <3

chloe bouffard

Contact shop owner

chloe bouffard

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Updates

Adorable customer shot with our pastel rainbow tassels - thank you so much purple_heartblue_heartgreen_heartyellow_heartheart
Someone local is picking up some goodies!
He's not quite ready to see YOUR garlands, but my 4 year old is getting pretty good with the scrap pieces of card stock :)
View all 11 updates

About

belated inspiration.

in fitting fashion, this story shall be belated as well. coming soon.

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Shop members
  • Chloe.

    Owner, Maker, Paper Folder, Baby Wrangler.

    Hi, I'm Chloe - I'm a work at home mom with 2 kids under 5. I love reading and I play roller derby in my minuscule window of free time ;)

Local

Find pomtree at the following upcoming market!

  • Orleans Craft Show

    Canada Post Orleans Depot,

    Mar 27–Mar 20, 2017

    Please feel free to come pick up your packages - please message me and come for a visit :)

Shop policies

Last updated on June 30, 2016
Welcome! Thank you for taking the time to read about my shop.

All kits are DIY and shipped flat unless otherwise stated. Inquire for ready made options :)

Nothing makes me glow like getting excited emails and photos from brides, moms and all other kinds of customers, delighted with their pom decor! To make sure I can get you to glow too, please don't hesitate to ask any questions - sizes, colors, samples, help with hanging, puffing, reusing -- anything you need ;)

-- Current Color Chart --
All my colors can be seen in action under my "1 Pom" section, and color chart can be seen in all "Choose your color" listings or are available by email (please request in conversation)

** small extra cost applies to patterns, dots and metallic papers.

Please understand computer to computer the colors may appear slightly different. The best way to ensure a perfect match is to either have me send you tissue swatches, or send me photos of your décor so I can match the photos on my monitor as close as possible. If you are concerned please contact me before ordering. I cannot be held responsible for colors not being exactly as seen on your monitor. Thank you 

Accepted payment methods

  • Accepts Etsy gift cards
  • Other Method
Payment
I accept paypal, money orders, and personal checks. Debit, Visa, Mastercard, AE are all accepted through paypal even without an account.

*** FOR MONEY ORDER OR CHECK: Please select "other" for your payment option and contact me. There will be an extra charge of about 5 dollars for foreign currencies (ie not CAD dollars) - this is what the bank charges me personally for currency conversion.***

Orders must be paid for in full before I start production.

I can accept deposits on larger orders, however production will not start until balance is paid in full.

Money Orders, Personal Checks and E-checks must clear before I start production of your order. I cannot be held responsible for late orders if you choose this method.

***No items will be shipped until paid for – if this causes your order to arrive late, I cannot accept responsibility! Please pay upon purchase to avoid disappointment!***

If you must cancel your order, please do so immediately and contact me. Once I have made your item, it can only be exchanged for store credit or an item of equal value.

Rush orders can be done for a fee. This fee is 20 USD plus any extra shipping cost I must incure to have your order arrive on time. I consider an order rushed if I must complete it within 24 hours. For this reason, please contact me before purchasing if your event is within 2 weeks time. Thank you kindly.

See FAQ section below for help with buying items on Etsy 
Shipping
JUNE 30TH 2016 - THERE IS CURRENTLY A LABOUR DISPUTE WITH CANADA POST AND A RISK OF A STRIKE. THIS WILL CAUSE ALL MAIL TO STOP. YOU CAN SEE UPDATES AT THE FOLLOWING LINK, AND PLEASE UNDERSTAND WE WILL ATTEMPT TO MAKE SURE PACKAGES ARE NOT AFFECTED BUT CANNOT GUARANTEE THIS AS THE STRIKE CAN START ABRUPTLY https://www.canadapost.ca/web/en/pages/aboutus/mediacentre/default.page

July 2016 I CURRENTLY ship orders of under 10 poms in about 5 days, and larger orders in about two weeks or so. This does NOT include shipping time. If your event is coming up please contact me to make sure I can make your event date!

If you need your order for a specific date, please contact me PRIOR to placing your order so we can ensure delivery. Otherwise, I cannot guarantee delivery times. IF YOU LEAVE ME AN EVENT DATE - Your order will be shipped with plenty of time for your event. If it is cutting close, I will message you. If you do not hear from me, please assume your order is being mailed for your event. If your event is in a month or year or 10 years, please disregard the 5 day lead time - I may ship a few days later if your timeline allows. So please specify if that is NOT OKAY. I aim to please, not stress you out! It's all about communication, so don't hesitate to ask me 1000 questions, it's my job to answer them, and it makes my job easier :)

*** please make sure to leave me your event date in the ETSY (not paypal) "message to seller" box during checkout. Orders with no event date will be made first come first serve - please see lead time above for an idea of when your order will ship.

*** All orders are shipped to your PAYPAL shipping address. Please make sure it is up to date and correct before confirming so I can get your order to you in time :)PLEASE ENSURE YOUR PAYPAL SHIPPING ADDRESS IS CORRECT AND UP TO DATE - THIS IS THE ONLY ADDRESS WE SHIP TO FOR SECURITY REASONS. If the address provided is incorrect, we cannot be held responsible for late or misplaced orders.

All orders will receive an e-mail notification from Paypal with all shipping info once item has been shipped. Please add Paypal to your safe list. Due to the high volume of orders we receive, e-mails asking for tracking information if you miss this e-mail can take up to a week to be answered. Please click on “purchase” in your Etsy account to check on the status of your order, and convo us with any concerns.

Domestic Shipping – We ship within Canada by two methods: 7 poms or less ship by lettermail in a sturdy cardboard mailer. Average arrival time is under a week, please contact us with your postal code for precise shipping times. Unfortunately this order is not trackable, however it does come with a receipt number in case your parcel needs to be claimed. Over 7 poms, your order is shipped by Expedited parcel and comes with tracking number. Average transit time is 1 to 9 days, however contact us first with postal code for a more accurate estimate. Upgrading to expresspost is available for a small fee, which will arrive in 1 to 2 days fully trackable.

Shipping to USA - Shipping costs vary so please check each listing for your location's price.7 poms and less are shipped via light packet international. This takes an average of 4 to 6 business days unguaranteed but is not trackable. It comes with a receipt number in the case that your package is damaged or lost. 7 poms to 15 poms are shipped via Canada Post Air Mail unless otherwise requested. This is average 6 to 10 business days though not time guaranteed. It is not trackable. 20 poms or more is sent expedited. This is average 4 to 8 business days but usually arrives within the week, and is fully trackable. Customers may purchase extra postage for faster shipping methods.

***PLEASE CONTACT ME PRIOR TO PURCHASE IF YOU REQUIRE TRACKING OR SIGNATURE*** These services are not always included with shipping provided. Signature is always an additional cost of $2.50 and is only available on expedited packages, so the shipping will need to be upgraded as well.

It must be said that though I wish I could hand deliver each package, I cannot, and thus cannot always guarantee successful arrival. HOWEVER, I have shipped endless amounts of packages internationally with Canada Post and have had great success and few problems.

Pomtree is not responsible for lost/damaged parcels. if you haven't received your order 3 weeks after receiving the Paypal shipment information e-mail, please contact us and we can file an insurance claim so that you can be refunded.

Shipping Internationally - Shipping costs vary so please check each listing for your location's price. International orders are shipped via Canada Post Air Mail unless otherwise requested. Customers may purchase extra postage for faster shipping methods.

***PLEASE CONTACT ME PRIOR TO PURCHASE IF YOU REQUIRE TRACKING OR SIGNATURE*** These services are not always included with shipping provided. Signature is always an additional cost of $2.50 and is only available with a shipping upgrade to expresspost at an additional cost.

It must be said that though I wish I could hand deliver each package, I cannot, and thus cannot always guarantee successful arrival. HOWEVER, I have shipped endless amounts of packages internationally with Canada Post and have had great success and few problems.

Pomtree is not responsible for lost/damaged parcels. if you haven't received your order 3 weeks after receiving the Paypal shipment information e-mail, please contact us and we can file an insurance claim so that you can be refunded.

AUSTRALIAN CUSTOMERS – Please note that Australia currently has NO time guarantee. Even if I choose express shipment options for you, they cannot guarantee it will arrive in time. Please consider ordering packages very early on to avoid disappointment. I have mailed to Australian customers with great success and minimal problems, however if you haven't received your order 4 weeks after receiving the Paypal shipment information e-mail, please contact us and we can file an insurance claim so that you can be refunded.

EVENT DATE: Most orders are for specific events. If your order if for an event, you MUST state the event date in the "message to seller" box on the ETSY (not paypal) invoice at checkout. If no date if left, we cannot be responsible for items arriving late, but you can exchange your item for another of the same value.
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Refunds and Exchanges
If you open your package and have received the wrong colors, please do NOT puff up the poms! I can only replace unpuffed poms. Let us know you would like an exchange immediately, and if time allows we will mail you a new package of replacements. To ensure this doesn’t happen, please follow these guidelines:
- Please feel free to ask as many questions about color and matching as you need to feel confident with your color choices!
- Only write your color choices in the Etsy checkout “message to seller” box, NOT the Paypal invoice. We do NOT check the paypal invoice and cannot be responsible for sending wrong colors if you only specify colors in PayPal.
- If it is our error, contact us ASAP to replace items. Please do not wait until 2 days before your event, this makes it impossible to provide you with our very best service.
-If a return is required, through no fault of our own, the order will be subjected to a 15% restocking fee.
******NO REFUNDS ON CUSTOM ORDERS UNLESS THE EVENT DATE WAS NOT MET DUE TO A MISTAKE ON OUR PART******

THIS BEARS REPEATING : EVENT DATE: Most orders are for specific events. If your order if for an event, you MUST state the event date in the "message to seller" box on the ETSY (not paypal) invoice at checkout. If no date if left, we cannot be responsible for items arriving late, but you can exchange your item for another of the same value.
Additional policies and FAQs
If you are new to Etsy, here is a fantastic tutorial about buying items, and checking out:
http://help.etsy.com/app/answers/detail/a_id/245/session/L3NpZC9lamx0SHRkaw%3D%3D

All my paper is Green Way 100% recycled materials Tissue Paper. I also do my best to recycle packaging, instructions, supplies and wire when possible to ensure you receive an ecofriendly and socially conscious package you can be proud to display!

I LOVE receiving photos of your décor – in fact, I love it so much I do a monthly draw for free poms with those who send me photos with their feedback! So get uploading, there’s always a party around the corner you can use more poms for ;)

Wholesale, drop ship, brick and mortar repeat orders and bulk orders welcome!

°°All titles, descriptions, images and color combinations © by PomTree 2010 All rights reserved. Be kind and creative, please do not copy. °°