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Shop policies

Last updated on February 22, 2012
Greetings and salutations! Welcome to the ponyinarope shop! Here you’ll find cross stitch patterns and finished pieces that reflect my sense of humor and love of pop culture and music.

I love custom work, so if you’re interested in a pattern or a finished piece, let me know.

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Paypal
Returns and exchanges
No refunds on delivered patterns. Full refund for patterns if you contact me before delivery.

For refunds on framed pieces, please contact me and we can work something out.
I accept PayPal and credit cards through PayPal. Payment should be received within 5 days. If payment hasn't been received and no other arrangements have been made, I reserve the right to cancel the transaction and relist the item.
Patterns will be emailed within 24 hours of payment to email on file with Etsy. If you want to use a different address, include it in the “note” section when you check out.

Framed pieces will be mailed via USPS with tracking within 3 business days of payment.
Additional policies and FAQs
If you need any minor changes (for example, fabric count) to a pattern you’ve bought, just let me know and I'll send you an updated pattern free of charge.