PookNero

Comics, Cards, Crafts, and more!

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Last updated on Mar 25, 2019

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Amanda Smith

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Amanda Smith

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Quality 2 Shipping 5 Customer service 3

Shop policies

Last updated on March 25, 2019

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Returns and exchange details
If Items arrive broken or damaged, I'm willing to send a replacement or refund the cost of the item (not the shipping cost).
Cards: Unused, undamaged cards may be returned with their original envelope and packaging.

Bracelets:
I've selected materials carefully and create every piece with durability in mind. In the event of an item breaking during normal use within the first year or purchase, contact me immediately. Do not attempt to alter or repair the bracelet on your own. We can work out shipping the item back to me for repairs or exchanging for a replacement on an individual basis. I do ask that you provide photos of the damage before I accept any bracelet for repair.

I can not offer exchanges, refunds, or repairs for bracelets damaged as a result of improper fit, snags, pulls, crushing, sleeping with your bracelet on, unsafe storage, unauthorized repairs, unauthorized alterations, or intentional damage.

Bracelets ship with insurance for your protection.
Payment
Payment is accepted through credit card or paypal. If payment is not received after four days, your order will be cancelled and items may be relisted. Please contact me with any questions or concerns.
Shipping
All bracelets are insured and ship in a cotton-padded box inside a bubble mailer for added protection. All other items will also ship in a bubble mailer.

All handmade cards ship in a 6" x 9" envelope. Cards are packaged with their envelope in a protective sleeve. They will be wedged between recycled cardboard pieces for extra protection.

Made to order loom beaded works may take up to 7 business days to ship, due to the time needed for completion. However, most Made to Order bracelets are ready to ship within 4 days. I have over 55 colors of seed beads on hand, but on rare occasions I may need to order more beads before the completion of a bracelet. In that case, I will notify you about needing extra time.

Custom works may take longer to complete depending on the complexity, design time, and the materials needed.
Additional policies and FAQs
I love to be contacted about custom orders! I do not charge additional design fees for custom orders as long as I am able to offer the design for sale once your order is completed.

BRACELET FIT
Proper bracelet fit is very important! A poorly fitted bracelet will undergo unusual stress and may break. If you measure around your wrist and add 1/2", that will generally be your recommended bracelet size. You want it to be comfortable, but not too loose or tight. You should be able to fit one finger under the bracelet. Feel free to contact me with any questions about sizing.

BRACELET CARE
All my loom beaded works are constructed as sturdily as possible, but please take care of your pieces by keeping them away from water and by preventing them from undergoing extreme/unusual pressure such as snags, pulling, or crushing. Do not sleep with your bracelet on. I recommend storing them in the provided box.