pooksandlulu

Handmade Hair Fashions

Philadelphia, Pennsylvania · 3182 Sales

pooksandlulu

Handmade Hair Fashions

Philadelphia, Pennsylvania 3182 Sales On Etsy since 2010

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(1050)

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Shop policies

Last updated on November 8, 2011
Pooks and Lulu is open on Tuesdays only. It will be first come, first serve and NO ITEMS WILL BE RELISTED until the following week. Please become a fan of our Facebook page to see all updates on new items, sales, giveaways, etc.

Here at Pooks and Lulu, we aim to please! We strive to be flexible, communicative, and courteous. This is our business and our customers are extremely important. We will do everything in our power to provide you with outstanding service and to fix any issues that may arise.

Please see shop announcement for current production times.

Accepted payment methods

Returns and exchanges
If there is a problem with your order, please let us know right away. We will do our best to fix whatever issues arise.
Payment
Paypal is my preferred method of payment. Payment is expected within 48 hours. If payment is not received within 48 hours, I will assume that you have changed your mind and I will cancel the sale.
Shipping
Once payment is received and you have sent me all of the information needed (i.e, headband size, color, etc - if applicable), we will begin working on your order.

Orders within the US and Canada, ship USPS First Class which usually takes 2-5 days within the US and up to 2 weeks for. If you'd like expedited shipping (Priority Mail) for an additional charge, please let us know.

International orders ship Priority Mail and should take about 2 weeks to reach you. We ship Priority because the package is insured against loss and/or damage. If you'd like a less expensive option, there is First Class mail, however we will NOT be responsible for loss or damage. If you are OK with that, please convo us and we will refund you the Priority shipping charge and replace that charge with First Class which is $3.50 for the first item and $0.50 for each additional item.