poppy about

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jenn q

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jenn q


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Shop policies

Last updated on February 24, 2011
I do my best to create lovely pieces that last. My hope is that they all find a good home.

Accepted payment methods

Returns and exchanges
Returns or exchanges are gladly accepted within 30 days of placing your original order. Please let me know as soon as possible if you have any questions about your order. It's important to me to ensure that you're happy with your purchase. Returns must be made promptly and should include the original, undamaged item in its gift box (for additional protection during shipping). Upon receipt of the return a refund or exchange will be issued.

When resizing is an option, it will be stated in the item description. Please make specific sizing requests at the time of purchase. If not stated in the item description, please contact me via convo or email to ask if sizing is an option. I will make any and all accommodations possible.

Custom work is different than simple sizing and occasionally requires additional fees. If you'd like to work with me to design a custom piece, I will gladly oblige. I have created custom sets for wedding parties and individuals and I strive to keep prices low. I believe beautiful, one of a kind jewelry should be affordable. However, if you request materials that are not part of my standard inventory there may be a slightly higher charge for those items. Please take a look around my shop for an idea of what my average prices are for earrings, bracelets, etc.

As for repairs... if an item breaks or is otherwise damaged, and this damage is due to faulty construction, I will repair it free of charge. I ask only that the customer pays for return shipping.

In the case of wear and tear, accidental destruction, etc... I will gladly help you to repair the item. I ask that the customer absorb the cost of any materials used in the repair of an accidentally damaged item, as well as the shipping costs.
Personal Check (will wait for clearance before shipping items)
Money Orders
All items ship USPS first class upon receipt/clearance of payment.

Free shipping to all destinations in the US and Canada.

See specific items for international shipping rates.
Additional policies and FAQs
Sterling silver is malleable. Please, take care to keep small hands away from pieces linked together with silver wire. They will come apart if tugged with force. If this happens, see above for return/repair policies.

I've had earrings I've made sucked up into vacuum cleaners and necklaces pulled off by toddlers.... but all have been fix-able. I'll gladly help you if such a disaster occurs, but I cannot promise that all one of a kind (ooak) or vintage pieces can be fixed or altered, as my supplies of certain findings are limited.

As for the care of your sterling pieces... please store them in a airtight plastic bag to prevent tarnishing. If you throw a little corner of aluminum foil into the bag, even better! I've never investigated the science behind this trick, but it's always worked for me. Do not use silver cleaner on ANY beads.

Care of fabric items varies. See item description for care specifications.