PoppyandBelle

I do not take responsibility for items being lost or damaged during transit. If, however an item is faulty, a refund or exchange can be arranged if the buyer contacts me within 5 days of the item being received. I also do not accept returns for change of mind. The cost of shipping for returning or replacing and item is at the buyers expense.

Payment is to be made within 24 hours of purchase, or the item will be re-listed. Any international shipping taxes (if applicable) are the responsibility of the buyer.

I offer combined shipping for multiple purchases in one transaction. Please send me a conversation and I will adjust your purchase accordingly.
I am not responsible for the services of Australia post, and in the unlikely event of an item not arriving I do not offer refunds of postage costs. Please request to pay the additional cost of "sign on delivery" postage for security if so desired, and for a tracking number. This is for the buyers protection.

The item will be shipped within 3 days of payment being received, unless otherwise stated as made to order or a custom order, in which case I will notify the buyer as to time frame required to complete and ship the order.
If the buyer requires registered post, please send me a convo prior to payment and checkout and the shipping cost will be recalculated.
POSTAGE AND HANDLING COSTS FOR A RETURNED ITEM ARE AT THE BUYERS EXPENSE. All due care in manufacturing is taken, however in the unlikely event of an item needing to be replaced or refunded, the item must be posted back to Poppy & Belle, 6 Railway Parade, Katoomba, NSW 2780, Australia. Once I have received the item I will promptly refund or replace the item.

Thank you for shopping at Poppy & Belle!

I offer custom made items if you are interested in a particular style or colour. Send me an Etsy conversation requesting a custom order and I would be happy to work with you if possible.
If you are interested in wholesale prices please contact Jenny at poppyandbelle [!at] gmail.com.