SuedeSentiment

Personalised Jewellery • Glass Art • Remembrance

Shellharbour, Australia | 15300 Sales

SuedeSentiment

Personalised Jewellery • Glass Art • Remembrance

Shellharbour, Australia 15300 Sales On Etsy since 2012

5 out of 5 stars
(2600)

SuedeSentiment is taking a short break

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Note from shop owner Hi, I can accept new orders again in late December, when my shop will re-open. My apologies for any inconvenience caused. Current orders are on their way. Wondering about delivery of your current order?:

ESTIMATED DELIVERY TIMES from Australia:

• USA delivery estimates:
80% arrival in 2.5 - 4 weeks
15% arrival in 4 - 6 weeks
5% arrival in 6 - 9 weeks

• UK/Europe/NZ usually 2 - 5 weeks or so
• Australia usually 3-9 business days or so

Times are a guide only (and very occasionally longer). Please understand possible delays due to customs, postal services or weather events are beyond my control. International delivery may very occasionally be up to 8 weeks or so.
I thank you for your patience.

I'm able to answer general enquiries when my shop re-opens late December. If you have an urgent issue, I'll do my best to respond to your message within a day or two. If your question is regarding delivery, please see the above delivery estimates, thanks.

Kind regards, Pauline

Note from shop owner

Last updated on Nov 21, 2018

Hi, I can accept new orders again in late December, when my shop will re-open. My apologies for any inconvenience caused. Current orders are on their way. Wondering about delivery of your current order?:

ESTIMATED DELIVERY TIMES from Australia:

• USA delivery estimates:
80% arrival in 2.5 - 4 weeks
15% arrival in 4 - 6 weeks
5% arrival in 6 - 9 weeks

• UK/Europe/NZ usually 2 - 5 weeks or so
• Australia usually 3-9 business days or so

Times are a guide only (and very occasionally longer). Please understand possible delays due to customs, postal services or weather events are beyond my control. International delivery may very occasionally be up to 8 weeks or so.
I thank you for your patience.

I'm able to answer general enquiries when my shop re-opens late December. If you have an urgent issue, I'll do my best to respond to your message within a day or two. If your question is regarding delivery, please see the above delivery estimates, thanks.

Kind regards, Pauline

Pauline

Contact shop owner

Pauline

Reviews

Average item review
5 out of 5 stars
(2600)
See reviews that mention:
quality 408 shipping 562 customer service 291
View all 2600 reviews

About

Wonderful gifts for wonderful people!

Welcome to Suede Sentiment, where everything happens in my small, sunny Aussie home studio. It's here I play with new ideas, stamp, form, polish, tumble, Photoshop, print, assemble and package. Phew!

Stories, memories and emotions are dear to me in my work ... It's wonderful having the opportunity to create personalised jewellery and accessories that hold meaning to a recipient; lovely reminders of the people, places, times and inspirations that are so special.

My glass dome range is also wonderfully personal in its own way ... I'm particularly drawn to words and images that evoke a smile, nostalgia, or bring a sense of strength or inspiration. These designs are not only adorable and tactile, but make ideal gifts.

I'm delighted and humbled that my items have featured in Distractify and Huffington Post; and even more so that Ricky Martin has one of my personalised scroll bracelets!

I appreciate your visit, and hopefully I'll have the opportunity to make a special accessory or piece of personalised jewellery for yourself or a loved one!

~ Pauline

Shop members

  • Pauline

    Owner, Designer, Customer Service

Shop policies

Last updated on November 9, 2018

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Returns and exchange details
If there's an issue with your order, please reach out without delay through Etsy messages so that I have the opportunity to listen and offer a solution.

Unfortunately I'm unable to accept the following reasons for return or refund:
• Postal delays (international delivery may very occasionally be up to 9 weeks)
• Personalised items
• Parcel returning to me due to incorrect, un-deliverable address, refusal and return, or not being collected from PO
• Loss or theft of parcel or item component/s in transit, delivery or during use
• Incorrectly provided order information or address in Etsy (check before submitting order)
• Earrings, for hygiene reasons
• Allergy or skin discolouration
• Breakage or deterioration due to normal wear and tear or misuse, etc. Condition of each item is checked before sending
• Damage to glass locket thread, due to not matching thread before screwing closed
• Deterioration due to water, chlorine, chemicals, perfume, antibacterial soaps or jewellery dips
• Detachment of bracelet leather cord if resulting from water, sport, or wearing to bed. If a bracelet is returned for repair and leather shows wear due to water submersion or neglect, I will need to request payment for repair/replacement and shipping
• Slight imperfections of stamping on bracelet scrolls. Messages are hand stamped (not machine engraved) so letter placement and centering may not be 100% as in a factory machined item. Please know that I create every single piece with utmost care

• Non-delivery: If postal theft is suspected it may be necessary to begin an investigation with your post office. Re-make is at my discretion in the case of non-delivery, rather than a refund.
• Request for exchange/refund of non-personalised items is at my discretion. Please message me within 5 days of delivery. Item to be returned within 1 week of delivery, in new unused condition, in a bubble mailer for protection, returned with tracking. Refund issued once I receive item back in unused condition, and is for item cost only, minus all shipping costs.
• Refund or exchange is not permitted for unauthorised (forced) returns.
• Damage: In the unlikely event of an item arriving damaged in transit, I must be messaged within 24 hours of delivery with close up photo/s of item (and packaging damage if relevant). Item and packaging must be maintained for proof of damage.
• Warranty: Strictly up to two weeks only from the date of receiving. Covers defect only, not normal wear and tear, misuse or loss of components. Please message me without delay through Etsy messages and attach a close-up photo/s of the problem (and packaging if damaged). An issue cannot be addressed without a photo/s.

Thanks for your understanding.
Payment
When making payment please double-check that your address is correct in Etsy. If paying with Paypal, ensure the address is correct there too, thanks.
Shipping
🌏 ESTIMATED DELIVERY TIMES from Australia:
• USA delivery estimates:
80% arrival in 2.5 - 4 weeks
15% arrival in 4 - 6 weeks
5% arrival in 6 - 9 weeks
• UK/Europe/NZ usually 2 - 5 weeks or so
• Australia usually 3-9 business days or so

A GUIDE ONLY (and very occasionally longer). Please understand possible delays due to customs, postal services or weather events are beyond my control, and your patience is appreciated. International delivery may occasionally be up to 9 weeks.
• Please, only order if you accept the possible delivery time frame.
• My production time is 1 - 3 days.

EXPRESS SHIPPING: Please see last 2 listings in my shop if Express shipping is required for the US or Australia.

ADDRESS:
I'll ship to the address on the Etsy checkout page, so please ensure it's correct. I cannot refund a lost parcel due to an incorrect address. If a parcel returns to me due to incorrect address, new payment for re-shipping will be requested.

CANCELLATION:
Accepted if requested within 3 hours of placing the order. Cancellation/order change is not possible if it's a personalised or hand stamped item on which I've already started work, or on an item/s which has already been sent.

IMPORT DUTIES AND TAXES:
Shipping costs do not include any possible import VAT fees, taxes, or duties at the time of delivery - these are the responsibility of the buyer. If a parcel is refused, I cannot refund personalised item/s or shipping costs.

PERSONALISED BRACELET ORDERS:
Please proof read message for the scroll, as I will stamp as you've provided it. Please specify if a message is to be in all capitals, otherwise I'll stamp in upper/lowercase, which is generally more aesthetically pleasing.

JEWELLERY CARE:
• Clean jewellery with a soft jewellery cloth
• Avoid water, chlorine, chemicals and fragrance
• Avoid wearing jewellery during swimming, bathing, sports & bedtime
• Glass dome items are not baby chew toys - excessive moisture may collect behind the glass dome and possibly dislodge it
Privacy
To fulfil your order, I require certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the item you’re ordering.
I rely on a number of legal bases to collect, use, and share your information, including to fulfil your order, to settle disputes, or to provide customer support.
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows: with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies, but only to the extent necessary to perform these services.
Compliance with laws: I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity or technical issues; or (d) protect the rights, property, and safety of my customers, my business or others.
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy.
For purposes of EU data protection law, I am the data controller of your personal information. If you have any questions or concerns, you may contact me at SuedeSentiment.etsy.com

More information

Last updated on Oct 7, 2017
Frequently asked questions
Express Shipping to US or Australia

Click the "shipping" tab beneath photos for details. If you need Express shipping to US or here in Australia, please see the last 2 listings in my shop, and add the appropriate one to your cart along with the item/s being purchased.
Once shipped:
• To the US: should arrive in 5 business days or so
• Here in Australia: should arrive in 1-2 business days
Above delivery times are according to Australia Post and assume no delays due to customs or postal services.

Important Bracelet Ordering Information

Please provide a WRIST measurement. Measure snug (firm) around the narrow part of the wrist. Use a tape measure, or use string and measure against a ruler. Do NOT add extra to the measurement please, as I WILL ADD to the measurement for a comfortable fit.

Please see listing description for the number of letters/spaces the scroll will fit. Also double check spelling and grammar for the personalisation before submitting your order, thanks.

Glass Dome Necklace Care

A little care will help ensure your necklace is lovely for a long time:
- When possible store in a plastic ziplock bag to avoid humidity.
- Remove before showering, swimming, sport and bed time.
- If cleaning is required use a soft dry cloth. Don't soak.
- Avoid direct contact with fragrance, cleaning chemicals, jewellery dips, chlorine and hairspray.
- Necklace and keychain settings are plated - some degree of slight tarnishing or discolouration is normal over time. The above tips will help your item to maintain its original appearance.