PoppyKittenDesigns

Personalised Jewellery & Gifts - with huge animal theme

Manchester, United Kingdom On Etsy since 2012

37,080 Sales | 5 out of 5 stars

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

PoppyKittenDesigns

Personalised Jewellery & Gifts - with huge animal theme

Manchester, United Kingdom | 37,080 Sales

Announcement    👩🏽 👨🏽 ABOUT US

Based in Manchester in the north west of England, we create a wide range of personalised, animal themed and minimalist jewellery & gifts.

Much of our range is inspired by our interests and passions in life : animals, nature, travel and friendship.

We are a husband and wife team....'assisted' by our four rescue cats.

All our products are made, created and/or personalised in our own home studio in Manchester, north west England by either James or Poppy.

⭐️ PROCESSING TIME ⭐️

There are only two of us and we make/personalise & pack all your orders ourselves.

**Please bear in mind our processing time of 1-3 days**

This is due to the time it takes to make your order (particularly if personalised, or special requests/changes) and our RM collection time. Please do double check with us before placing your order if it is needed urgently or before a specific date and we can advise accordingly. It is best to contact via convo, as we cannot see messages attached to orders until we open the order to make it. Unless we are aware before the order is placed, we make all orders strictly in date order.

📮 ESTIMATED DELIVERY DATES & SHIPPING 📮

Please check the DISPATCH date on your order notifications and our processing times on the listings. ‘Estimated delivery dates’ are an automated feature we can’t remove and often are not accurate.

Please be advised that once we have posted your parcel it is out of our hands and we cannot guarantee delivery dates (unless you are a UK customer and have selected Guaranteed Next Day Delivery at the checkout). We, like you, are at the mercy of Royal Mail/USPS etc.


🇬🇧 We use Royal Mail 48 as our standard service for the UK - this is fully tracked 🇬🇧

If you select free shipping at the checkout and are based in the UK, this is the service we use. It takes 2-3 days. We use this service as the tracking is far superior to standard first/second class and offers greater reassurance to our customers. It is slightly slower than first class but quicker (generally) than second class. (It is also a 'business' service and prioritised over standard 1st/2nd class at busy times).

If you need your order quicker, you can select either Royal Mail 24 or Royal Mail Next Day Guaranteed (this arrives before 1pm the day after the order is shipped).


🇪🇺We ship to the European Union with Royal Mail International Tracked & Signed For 🇪🇺

🇺🇸In our experience, orders to the United States take 7-14 days on average 🇺🇸

🇨🇦 🇦🇺We are seeing considerable delays to orders shipped to Canada and Australia at the moment. Most parcels seem to be taking 14-25 working days 🇨🇦🇦🇺

🌍 INTERNATIONAL PARCELS CAN TAKE UP TO 25 WORKING DAYS unless expedited shipping is selected and paid for at the checkout 🌍

🔎 TRACKING

ALL parcels are tracked. You will receive a dispatch notification when your order is shipped. This will have your tracking number, which you can click to follow your parcel's progress.

💌 ORDER QUERIES

Please could all queries relating to orders placed be sent by Etsy convo via the original order.
Often e mails sent to our generic e mail address can get lost amongst the huge volume of emails we receive every day, or worse are filtered into the junk box by gmail. We also cannot link emails to orders quickly and easily if we aren't messaged via Etsy's convo system.

We also cannot answer questions about orders on social media and messages are easily missed as we don't always have time to check social media, particularly during busy times and on the run up to Christmas.


**** OUR SISTER SHOPS

We have another Etsy shop which sold personalised gifts : PoppyKGifts.
As PoppyKittenDesigns has grown and got busier (thanks to all our lovely customers), we have found it more manageable and practical to have just the one handmade shop. Therefore, we are currently in the process of moving our personalised gifts over to our main/original shop here at PoppyKittenDesigns.

We have another shop for all your jewellery making supplies : MaisieBeadsUK
This is currently on holiday mode until January 2021 and will reopen with a huge new range of jewellery making supplies then.

Announcement

Last updated on Jan 6, 2021

👩🏽 👨🏽 ABOUT US

Based in Manchester in the north west of England, we create a wide range of personalised, animal themed and minimalist jewellery & gifts.

Much of our range is inspired by our interests and passions in life : animals, nature, travel and friendship.

We are a husband and wife team....'assisted' by our four rescue cats.

All our products are made, created and/or personalised in our own home studio in Manchester, north west England by either James or Poppy.

⭐️ PROCESSING TIME ⭐️

There are only two of us and we make/personalise & pack all your orders ourselves.

**Please bear in mind our processing time of 1-3 days**

This is due to the time it takes to make your order (particularly if personalised, or special requests/changes) and our RM collection time. Please do double check with us before placing your order if it is needed urgently or before a specific date and we can advise accordingly. It is best to contact via convo, as we cannot see messages attached to orders until we open the order to make it. Unless we are aware before the order is placed, we make all orders strictly in date order.

📮 ESTIMATED DELIVERY DATES & SHIPPING 📮

Please check the DISPATCH date on your order notifications and our processing times on the listings. ‘Estimated delivery dates’ are an automated feature we can’t remove and often are not accurate.

Please be advised that once we have posted your parcel it is out of our hands and we cannot guarantee delivery dates (unless you are a UK customer and have selected Guaranteed Next Day Delivery at the checkout). We, like you, are at the mercy of Royal Mail/USPS etc.


🇬🇧 We use Royal Mail 48 as our standard service for the UK - this is fully tracked 🇬🇧

If you select free shipping at the checkout and are based in the UK, this is the service we use. It takes 2-3 days. We use this service as the tracking is far superior to standard first/second class and offers greater reassurance to our customers. It is slightly slower than first class but quicker (generally) than second class. (It is also a 'business' service and prioritised over standard 1st/2nd class at busy times).

If you need your order quicker, you can select either Royal Mail 24 or Royal Mail Next Day Guaranteed (this arrives before 1pm the day after the order is shipped).


🇪🇺We ship to the European Union with Royal Mail International Tracked & Signed For 🇪🇺

🇺🇸In our experience, orders to the United States take 7-14 days on average 🇺🇸

🇨🇦 🇦🇺We are seeing considerable delays to orders shipped to Canada and Australia at the moment. Most parcels seem to be taking 14-25 working days 🇨🇦🇦🇺

🌍 INTERNATIONAL PARCELS CAN TAKE UP TO 25 WORKING DAYS unless expedited shipping is selected and paid for at the checkout 🌍

🔎 TRACKING

ALL parcels are tracked. You will receive a dispatch notification when your order is shipped. This will have your tracking number, which you can click to follow your parcel's progress.

💌 ORDER QUERIES

Please could all queries relating to orders placed be sent by Etsy convo via the original order.
Often e mails sent to our generic e mail address can get lost amongst the huge volume of emails we receive every day, or worse are filtered into the junk box by gmail. We also cannot link emails to orders quickly and easily if we aren't messaged via Etsy's convo system.

We also cannot answer questions about orders on social media and messages are easily missed as we don't always have time to check social media, particularly during busy times and on the run up to Christmas.


**** OUR SISTER SHOPS

We have another Etsy shop which sold personalised gifts : PoppyKGifts.
As PoppyKittenDesigns has grown and got busier (thanks to all our lovely customers), we have found it more manageable and practical to have just the one handmade shop. Therefore, we are currently in the process of moving our personalised gifts over to our main/original shop here at PoppyKittenDesigns.

We have another shop for all your jewellery making supplies : MaisieBeadsUK
This is currently on holiday mode until January 2021 and will reopen with a huge new range of jewellery making supplies then.

Items

37080 Sales
 

All Items

Poppy

Contact shop owner

Poppy

Reviews

Average item review
5 out of 5 stars
(4436)
See reviews that mention:
quality 471 shipping 729 customer service 404

Updates

We launched the first of our personalised jewellery boxes designs last October.
We’ve got so many new designs to show you...but you kept us so busy in the run up to Christmas, we haven’t had the chance to list them yet.
Feeling so humbled xxx
Did you know that you can add personal messages to your gift purchases from our shop?
Just add a note at the checkout and will will add a note to the gift box or card to the gift bag
Vimto, our rescue kitten, is ‘helping’ me today in the studio.
We have lots of cat-themed items in our shop (we are huuuuge cat lovers) for those kitty enthusiasts
View all 79 updates

About PoppyKittenDesigns

Sales 37,080
On Etsy since 2012

The home of engraved, personalised and thoughtful jewellery & gifts - with a strong animal lover theme

We are a husband and wife (and four cats) team and have been creating jewellery and attending craft fairs since 2006. We started off making and selling beaded jewellery with crystals and beads and exhibiting at craft fairs in the Manchester and Yorkshire area and now attend craft fairs and shows throughout the UK

Our range has developed to engraved, personalised and thoughtful gifting. We specialise in personalised jewellery and gifts and there is a strong animal theme running through our creations.

Both of us are huge animal lovers and many of our pieces are inspired by our love of animals and the natural world. As well as being huuuuge animal lovers, particularly cats, we also love Greece and the Mediterranean, Medieval and Tudor history, baking, travelling and scuba diving. In fact, before starting on the jewellery making journey, Poppy worked as a scuba diving instructor in Australia and Malaysia and James worked all over the UK in conservation and for the National Trust.

Thank you all so very much for your support and enthusiasm for Poppy Kitten Designs it means so much to us.

It is our dream to one day have our own shop by the sea, either in Devon/Cornwall or one of the Greek Islands (Poppy is originally from Serifos) and spend our time creating and with our animals.

We also run a second shop selling personalised gifts and a shop with jewellery making supplies :
PoppyKGifts : www.etsy.com/shop/PoppyKGifts
MaisieBeadsUK : www.etsy.com/uk/shop/MaisieBeadsUK

Poppy and James (and the kitties) xxx

Shop members

  • Poppy

    Owner, Maker, Designer

    A little bit British, a little bit Greek, a lot creative ;)

  • Pops

    Assistant

    A little bit ginger, a little bit white, a lot fluffy ;) x

  • Dexter

    Assistant

    A little bit black, a little bit white, a lot handsome ;) x

  • Maisie

    Assistant

    A little bit tortie, a little bit tabby, a lot naughty ;) x

  • James

    Creator, Designer, Owner

    Dogsbody ;)

  • Vimto

    Assistant

    A little bit black, a little bit white, a lot cute ;) x

  • Poppy

    Owner, Maker, Designer

    A little bit British, a little bit Greek, a lot creative ;)

Shop policies

More information

Last updated on Jan 6, 2021
Frequently asked questions
Custom and personalised orders

We cannot accept returns on custom or personalised orders unless faulty on arrival. Please let us know immediately on arrival if this is the case.

*Personalised Orders

To minimise typos and spelling mistakes, we copy and paste exactly what you enter into the personalisation box, so please do double check your personalisation request before placing your order. It is the customer's responsibility to make sure the personalisation is exactly as they would like it engraved/printed. This includes the language, alphabet, roman numerals etc.

If you would like your personalisation in Greek or Russian alphabet, we can do this but we need you to provide the personalisation in that form.
We will not 'translate' anything for you.

Care instructions

Our plated items are fashion jewellery and will last longer if cared for correctly.

Here are a few tips :

1) Do not wear your jewellery whilst showering, swimming, applying body lotion and perfume. It should be the last thing you put on and the first thing you take off.
2) Store 'like' type metals together e.g. rose gold plated with other rose gold plated pieces.
3) wipe gently with a clean cloth after wearing.

The only way to avoid plating wearing off, is to buy sterling silver/pure gold - which is much more expensive than our plated range. Unfortunately, it is the case with ALL plated items that the plating will wear off eventually.

Returns & Refunds

We accept returns for any reason (except for pierced earrings and personalised pieces).

Please let us know within 14 days of receiving your order if you would like to return it. The buyer responsible for return shipping costs.

We will issue you a refund (excluding return postage) on receipt of the items.

Returned items must be in a resellable/unused condition.

SNAPPED CHAINS

Please note that we will not replace/refund for chains that are snapped - other than at the clasp.

Chains do not simply snap in the middle without force being applied - for example catching on something. This is accidental damage, not a fault.

If the chain has snapped at the clasp, this is a manufacturing fault and we will refund/replace.

Uncollected Orders/Parcels Returned to Us.

On occasion we receive parcels returned to us as the address has been incomplete; refused or is incorrect. In the event of parcels being returned to us for any of these reasons we will contact you immediately on receipt to let you know.
We can resend the parcel, but you will need to pay for shipping again unless the wrongly addressed parcel was our fault - it is the customer's responsibility to ensure the address given is correct when placing the order.

Parcels Not Collected From Post Office :
We are happy to refund the cost of the items in the parcel but not the original shipping fee if the parcel is returned simply because it has not been collected from the Post Office by the recipient.

Where's My Tracking Number ?

All parcels will be sent tracked. Please check your dispatch e mail for the tracking number, where you will be able to click the link to follow your parcel's progress.

We offer free shipping for orders shipped to UK addresses. For the free service we use Royal Mail 48 which delivers in 2-4 days.

If you would like your order faster, you can upgrade to Royal Mail 24 - which is next day, or Guaranteed before 1pm.

These are fully tracked services.

Can I Combine Postage?

Yes, of course.
Our shop is set up in such a way that you will pay a flat rate of postage regardless of how many items you purchase.....ie you will only be charged shipping on one item in your basket, regardless of where in the world you live.

Unhappy With My Order?

If you are unhappy with your order for any reason at all, please do contact us and we will get back to you ASAP to work with you. Customer Service is very important to us and we want all our customers to be happy with their jewellery.

We aim to answer all convos and messages ASAP (and always within 24 hours) but due to time differences around the world, we are sometimes unable to respond straightaway.....rest assured though, we promise to get back to you ASAP.

When Will You Post My Order Out?

⭐️ ATTENTION ⭐️

Due to the current situation with Covid19/Coronavirus, shipping is taking longer than usual.

We CANNOT give any sort of estimated delivery dates, so please bear this in mind when placing your order.

We do our best to ship within 48 hours of your order being placed but once the parcel is in the postal system, there are delays and your order may take longer than normal to arrive.

I Need to Cancel My Order!

No problem, we understand that sometimes things change and we want all our customers to be happy.

For our 'ready to ship' pieces, you can cancel your order at any time before the order is marked as 'shipped'. Once the order has been posted, obviously we cannot cancel...but you are welcome to return the parcel, unused/unworn for a full refund once you receive it.

For our personalised/handstamped pieces - usually we like to start work on these the same day we receive the order. If we have started work on your piece then often we are unable to cancel the order. Please do contact us though as often we can come to some agreement.

We want you to be happy with your Poppy Kitten Designs order.

I need my order ASAP!

Our current processing time is 1-3 working days and we work through all our orders in the date order in which they are placed.

We do not see 'notes to seller' on orders until we actually open up the order to work on it, so if your order is urgent or you need your order by a specific date, please contact us by convo first.

**Please note that we cannot give guaranteed delivery dates for international orders, or UK orders if you have not upgraded to Guaranteed Next Day.

⭐️ ATTENTION ⭐️

Due to the current situation with Covid19/Coronavirus, shipping is taking longer than usual.

We are still shipping on time but once the parcel is in the postal system, there are delays and your order may take longer than normal to arrive.