poundkey's Shop Policies
Hello, and welcome to my shop. I hope you enjoy the items that I have posted. I am an animation student that enjoys making crafts in my spare time.
Your shipment will sent up to two days after you have made a payment. Customers will be notified when the item has been shipped. Please have payements made through paypal but if that is a problem them please contact me via private message so we can arrange alternative methods.
Please allow at least 2 weeks (3 if there is a holiday) for package to arrive. If it is late please contact me via private message.
Refunds and Exchanges
Refunds must have proof with a photograph of the damaged goods. Please do not rush to leave negative feedback before contacting me. You have 30 days to return or exchange the item. Returns will be done at your expense and once the item arrives or proof of shipping is made valid the refunded money will be returned. Exchanges are only issued for items that have broken in the first week or have been damaged during delivery. A replacement will be sent to the customer but you will be responsible for half the cost of shipping. You will only receive the item of same value. Things such as earring are non-refundable if already worn, but they can be exchanged. Refunds and exchanges does not apply to "remorse" buyer.
Additional Policies and FAQs
If you wish to have a video post of your items on youtube it is done by your request however once the item(s) are received you must post a response video confirming that your package has arrived. Video is optional. Feel free to make a request for certain items, just PM me and we can make arrangements.
Last Updated June 23, 2012