We love creating personalized orders! Please message us and we will see if your personalized order is something we can create. Most of the jewelry pieces can be made in either gold or silver. Custom jewelry requests are considered Final Sale.

Necklaces: All of our necklaces are made 18” in length, unless you specify otherwise -- please specify at checkout if you would like a different length (up to 20”), we’d be happy to customize this for you (free of charge)!

Bracelets: All of our bracelets are made 6.5” in length (with a 1” extender chain) -- please specify at checkout if you would like that length adjusted, and we’d be happy to customize this for you (free of charge)!

Sizing for children/babies: Please message us for sizing recommendations based upon your child’s age and size.

All of our chains, findings, and ear wires are made with either sterling silver* or 14K gold-filled or rose gold-filled materials. Some of our pendants are made with the same materials and some are plated- please see each listing description for details. Gold-filled is much more valuable than gold-plated and tarnish resistant if taken care of properly. Please remove your jewelry before bathing and never spray perfume on your jewelry.
To clean: Gently wipe each piece of jewelry clean after wearing it with a jewelry polishing cloth to remove makeup and skin oils (never use abrasive chemicals or alcohol-based products to clean your jewelry).

All of our jewelry comes gift-wrapped and personalized with a note of your choice to help you give the perfect gift. If you are looking to just purchase our personalized gift boxes, you can order those here: https://www.etsy.com/listing/186009363/custom-bridesmaid-packaging-packaging?ref=shop_home_listings. Leave us a note at checkout which notes you would like to include with your boxes, as well as any names for gift tags, and we’ll be sure to personalize your order for you!

All of our jewelry is made with care and high quality materials. Our chains, findings, and ear wires are all made with either sterling silver or 14K gold-filled or rose gold-filled. Some of our pendants are made with the same materials and some are plated- please see each listing description for details. Most people who can wear gold can wear gold-filled without worries of any allergic reaction to the jewelry.

We can create our “drop” earring designs with clip-on backs (unfortunately we cannot make our post/stud earrings into clip-ons at this time). If you would like to order a clip-on back with your order, please just include that request in the “notes to seller” during checkout. The clip-ons will be gold or silver-plated instead of gold-filled or sterling silver.

If you buy goods from outside the EU for delivery to the UK, you may have to pay Customs Duty (if over £120 value) and a 20% Import VAT (if over £18) on top of the purchase price (including duties), though Customs Duty is waived if the amount of the calculated duty payable is £7 or less. Please note there is also an £8 Parcel Force Fee for collecting the Import VAT. Powder & Jade will not reimburse you for these charges.

If you’re ordering goods from outside the EU, Customs Duty and any Import VAT must be paid by the recipient once the goods have arrived but before the goods are delivered. In addition, there may also be a £8 handling fee to pay to the carrier.

Shipping to Canada takes anywhere from 6 to 14 business days. Also, please be aware that all orders shipped to Canada are subject to customs duties or fees that we are not responsible for. You can find this information under our "Policies" tab on our home page. There is also more information about Canadian customs on the Canadian Border Services website, found here: http://www.cbsa-asfc.gc.ca/import/postal-postale/menu-eng.html.