Fine Gold and Sterling Jewelry by All Wired Up

Westminster, Maryland
3,631 Sales | 5 out of 5 stars

Top shop for gifts.

Buyers bought gifts from this shop and gave them 5-star reviews!

PPennee is taking a short break


Note from shop owner I will be on vacation until sometime early to mid May while I move my studio.
If you have placed an order rest assured it will be shipped on or before expected ship date on your invoice
All Wired Up Jewelry Designs

Note from shop owner

Last updated on Mar 19, 2021

I will be on vacation until sometime early to mid May while I move my studio.
If you have placed an order rest assured it will be shipped on or before expected ship date on your invoice
All Wired Up Jewelry Designs

Pennee Parker

Contact shop owner

Pennee Parker


Average item review
5 out of 5 stars
See reviews that mention:
Quality 165 Shipping 244 Customer service 274

About PPennee

Sales 3,631
On Etsy since 2008

Handmade Bridal, Custom and Everyday Jewelry

All Wired Up Jewelry Designs/Ppennee offers a large range of bridal, custom and everyday jewelry. I strive to create exceptional products, many of which are customized just for you. My motto is, simplicity is the ultimate statement. Every item is made by hand in my home studio! My jewelry is primarily classic and made with attention to details made to last for generations.

Enter my Shop Here: https://www.etsy.com/shop/PPennee
My home studio is located outside Baltimore, MD

I try to offer a range of items that reflect my love of stones and my love of fine classic jewelry. You will find handmade one of a kind jewelry as well as custom made to order engagement and wedding rings and every day earrings, stack rings, bangles and cuffs in my shop. I do not make any jewelry for babies, toddlers or young children under 12.

All Wired Up Jewelry Designs was founded in 2008 as an artisan jewelry company. My specialty is classic and everyday wear jewelry. My focus is creating beautiful handmade eco-friendly 14k Gold wedding and engagement rings made for todays modern couples.

My goal is to create exceptional products, many of which are customized just for you and to make what you want, how you want it so you love your selection. I do my very best to provide exemplary customer support and assistance both before and after the order is fulfilled and whenever necessary.

I love the challenge of making jewelry that is beautiful, durable, and comfortable to wear. A simple yet significant luxury in one’s wardrobe, jewelry is meant to be worn and celebrated, not be tucked away in a box. Each of my designs is made with the intention of making you smile daily in life while embodying heirloom quality that can be cherished and passed down for generations to come. Jewelry is personal for you- and it is to me when I make it for you.

If you are reading this as a new customer or a repeat customer just taking time to get to know me a bit better, be assured that each piece I create is done by my hands in my home studio. I purchase 100% recycled materials to create my jewelry and all my gemstones are ethically sourced. All stones are set by my hands, so no two pieces will ever be exactly alike. For my, everyday wear lines, I do use some pattern wire with florals and scrolls, all other textured jewelry is done with tools in my shop and some "found" material I think will look great embossed in metal. I have started some wax carving and am adding some cast items from my waxes to my shop.

I proudly sell only gemstones from a certified colored stone distributer, all diamonds are from Kimberly certified suppliers and rubies are also from a certified supplier. All my colored stones are rated A-AAA for clarity and color, I do not use "commercial quality" unless my listing does not state a rating. The only treatments on my stones are heat or irradiation, both GIA approved for colored stones, no dyed or glass filled stones.

Other Places to Visit Me:
Website- http://www.allwiredupjewelrydesigns.com/
Facebook -https://www.facebook.com/AllWiredUpJewelryDesigns?ref=ts
Instagram - http://instagram.com/allwiredupjd
Google+ - google.com/+AllWiredUpJewelryDesignsWestminster
Flickr - http://www.flickr.com/photos/allwiredupjewelrydesigns/

Shop members

  • Pennee Parker/All Wired Up Jewelry Designs

    Owner, Maker, Designer, Curator, Photographer And Packing Girl

    I'm Pennee, the one and only staff for my jewelry making business. I make each piece of jewelry by hand from recycled sterling and gold. I am the selector of stones, secretary, photographer and shipping clerk- just me, and I enjoy every minute of it!

Shop policies

Last updated on January 29, 2021
Welcome to All Wired Up Jewelry Designs. I create a selection of artisan crafted sterling and karat gold fine jewelry with classic style and a little edge. I design my jewelry so it is fun to wear but it's also made to last and cherish. I am happy to assist you to select hand made jewelry and answer all your questions. I want you to be thrilled with your purchase, feel satisfied that you received high quality pieces, and know that you own one-of-a-kind hand crafted jewelry. I have worked as a bench jeweler for more than 13 years with primary interest in fabrication and stone setting. My jewelry is either hand fabricated from raw materials or cast from my hand carved waxes. The plus for this is you get exactly what you want, made to your specifications after you order it. The other side is I have a limited selection of items ready to ship next day since most is custom made to your specifications after you order.

I am an eco-conscious shop and use 100% recycled material for all my silver and gold creations. All natural gemstones are from vendors that supply only ethically sourced diamonds and colored gemstones. I supply only the highest quality lab created stones available. All cabochon stones are cut here in the US.

Please be sure to read my policies on returns and exchanges and ask questions before ordering made to order and requesting custom items. Custom made to order jewelry you request is made after you purchase.

Check out my feedback from buyers: http://www.etsy.com/people/PPennee/feedback?type=from_buyers

What You Can Expect:
I am very responsive to all contacts and I stand behind my workmanship 100%. I have tried to make my policies as clear and thorough as possible. If you have questions, please ask before ordering. I want you to be thrilled with your purchase.

I am a one person shop, no helpers or assistants. I am the person making your jewelry by hand, responding to your questions and shipping your order. I make each piece one at a time from raw materials. I have a few items cast by a local jeweler with a private studio for my hand carved waxes. I do try my best to make items as quickly as possible and meet your shipping deadlines. My business is strictly on line so production is not slowed making for shows, wholesale accounts or galleries - my focus is making just for my customers and making it exactly the way you want it.

If you want updated fast on new items you can subscribe to my shop feed here:

If you like my work please "like" me on Facebook at:

Find me on Instagram @AllWiredUpJD

You can now Pin my items on Pinterest to save those you like! https://www.pinterest.com/pennee_parker/

Proud member of the Etsy Aspiring Metalsmiths

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept exchanges and cancellations
Contact me within: 3 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 12 hours of purchase
I don't accept returns
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Returns and exchange details
My goal is for you to be thrilled with your jewelry and your transaction. If for some reason you are not happy with your purchase, please contact me so we can make it right.

I accept cancellations within 12 hours of ordering. I try to start orders as soon as possible so this is time to allow me to order supplies and put your work into the fabrication flow and ship in a timely manner. Once work has begun or materials have been ordered, cancellations will incur a 20% restocking fee to cover time and materials.

****Please do not return any items without authorization. Per Etsy policy, returns must be approved or seller is not required to refund and are considered ineligible disputes and transaction****

In Stock Ready to Ship and One of a Kind Jewelry:
Ready to ship items, with no changes made to the original item, are exchangeable or returnable within 7 days for a full refund minus shipping unless the item is received damaged. Customers should have tracking and insurance for returns to cover postal damage. Returns received damaged, customer should file an insurance claim. I will provide photos and any documentation requested. Items re-sized from the original to fit are excluded from return and refund.

Returns of Custom/Made to Order Jewelry: For custom made to order jewelry, please read descriptions and ask in advance if an item you are ordering can be exchanged, returned or size altered. Items made to order from raw materials are not returnable unless I have made and shipped the wrong item. Rings ordered should have a current accurate size done by a jeweler. Engraved/personalized items are not returnable unless an error has been made in the order. Since made to order is not returnable, if you are unsure if a ring with "suit", be sure to try on various styles available at a jewelry store to decide the width and thickness you want before ordering. In most cases you can contact me about purchasing a ring style/width in sterling to "try on" to see if s particular style or width works for you and then return or keep.

Custom made to order is any jewelry made choosing options including but not limited to size, stone choices or metal are not returnable. Materials were purchased for your order and they were made specifically for you. If multiple quantities are listed this indicates ONLY that I have enough raw material in stock to make that many of the item- it does not mean there are that many ready made to ship. Custom items, items made to order, and items altered or sized for you cannot be returned. For gold purchases: I am able to make select styles in a sterling similar which may be ordered to "try on" and after purchase may be returned for a refund- contact me in advance to see if I can meet your needs.

Re-Size: Items ordered in the wrong size are not usually an exchange, they are a re-size. Not all items can be re-sized, ask in advance. If I am able to resize, first re-size is complementary, customer pays shipping both ways. Rings can be re-sized 1/4 to 1/2 size larger. Bangles and cuffs ordered too small cannot be sized up and a new one will need to be made and additional charges will apply for larger sizes.

Fully custom orders. defined as I make an item not currently available in my shop are not returnable.

IF a custom made to order return is approved:
* customer must notify shop within 72 hours of receipt
* customer pays shipping plus 20% restocking fee on silver 30% on gold or set gemstones/diamonds
* Items that are returned without notification and approval (per Etsy's policies) will not be refunded
* returned jewelry MUST be in new, unworn, unaltered condition
* Item must be returned/shipped within 7 days and received no later than 14 days, tracking and insurance preferred. Items received more than 30 days after receipt will not be refunded. Items damaged in shipping are not refundable by me so please insure.
* unusual situations will be handled on a case by case basis. Please contact me with any concerns. Larger size "exchanges" may have additional charges to cover material and return postage
* altered, customized and custom orders, which include rings, bangles, pendants and cuffs made to size, are subject to restocking fees noted above if approved for return
* for hygienic reasons most earrings cannot be returned. Sterling earrings with a changeable ear wires are exempt
* shipping and customs fees are non refundable unless I have made an error or item is damaged in shipment to the customer
* layaway, sale, hand engraved, personalized, earrings without a changeable ear wire (posts, hoops) and rush items are not eligible for return unless I have made an error in your order.
* EU buyers: The right of withdrawal/returns does not apply to custom made to order items

Approved refunds are not processed until I have received the item and verified it is in the same new, unworn condition as when shipped. Customs fees are not refundable. Refunds are processed back to your original method of payment.

* If you are buying as a gift, please notify me in advance so I can adjust the return date.

Claims of faulty workmanship, stone damage or errors on my part may require a digital photo for me to authorize a refund. Claims of wrong size sent will be dealt with after I receive the ring as a return for re-size and the ring is re-measured on my True Size ring or bangle mandrel.

* Custom made to order items are not eligible for exchange, re-size may be possible
* Exchanges for same or higher price on any sterling made to order item, additional charges will apply for higher cost items.
*customer pays shipping both ways for exchanged item.
*exchanges on special orders will be dealt with on an individual basis

Do get in touch with me if there is a problem!
I will do everything I can to make you happy, I promise ♥

If I have made an error in your order I will make it right and return it to you at no charge, including postage both ways - I will credit your original shipping cost to cover your return postage.

My goal is 100% satisfied customers. I am here to make what you want, how you want it. Please feel free to ask and discuss and concerns you may have so we both have a very positive experience creating your new jewelry!
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.

I accept gift cards, PayPal and credit cards. Etsy Gift cards are accepted! I do not accept checks or money orders without prior discussion and only from US banks or US postal money orders when accepted. PayPal allows use of most credit cards with or without an account with PayPal for up to 2 purchases.

You can read the step-by-step guide to payment here (copy and paste the address into your address bar) http://www.etsy.com/help_guide_checkout.php

Custom Orders: I require a minimum 30% deposit on total purchase price on your custom request. Once I have ordered supplies or begun work this deposit is non-refundable. You may contact me to cancel, but it must be before I have ordered supplies or begun your project, ideally within 24 hours after purchase.

Lay-Away Orders:
I am happy to arrange a lay away payment plan for items totaling over $150. Contact me for details. Item must be paid in full before shipping.

For layaway payments or for "extras" you forgot, like a rush order or shipping upgrade you want to add on to an order, I will either invoice you through Paypal or you can send money direct to me at https://paypal.me/AllWiredUpJD
I request a 30% deposit up front on lay-away orders over $150.

Lay away payments are accepted on an agreed upon schedule to be preferably not more than 3 payments total. Longer payment schedules can be arranged for higher priced gold and diamond items. Significant delays in paying on the agreed upon schedule without explanation may cause loss of your deposit. Items are not made and shipped until after full payment is received. Any layaway reserved for you must be cancelled within 1 week for "change of heart", cancellations after 30 days render your deposit non-refundable.

All Maryland residents will be charged a 6% sales tax.
I ship all in stock items (with no requested changes) same day or within 1-2 days including weekends for the holiday season - no Sundays or US postal holidays. Check my shop announcement for any times I may be away and not able to meet this deadline. Every item will include a tracking number.

I strongly discourage using a business address for shipping, mail rooms are notorious for losing packages even if a signature is required. Insurance claim approval and remaking an item takes time, please use a current residential address if possible.

Since the 2020 increase of postal rates and new zone pricing by USPS I now use USPS calculated shipping based on size of my mailer and weight (around 3-4 oz) for all first class packages under $100. I would rather buyers see and accurate price breakdown for item and shipping costs than to raise prices to offer "free" shipping.

FedEx next day is available on request and will be priced according to FedEx pricing charts for your location (zone) and additional insurance cost where applicable. Contact me with your address when requesting a quote

International orders are now limited to Canada only. Etsy has chosen a provider that will not track international packages and guarantee insurance coverage. I apologize for the inconvenience.

Upgraded shipping is available for all orders, both domestic and international, at an additional charge.

Please Note: My shipping charges for Priority and Express are exactly what USPS/FedEx charges for shipping the size, insured amount and weight package I use, zone for FedEx and or signature delivery where applicable. If you have any questions, please contact me in advance.

Please make sure your shipping address is correct. If shipped to an old address packages can take up to 6 weeks to be returned to me. If undeliverable- re-shipping charges and return charges will apply. Items returned to me as undeliverable or refused: I will make every effort to contact buyer to initiate re-delivery in case of a "bad address". If I receive no response after 7 days, items will be returned to stock with a re-stocking fee or no refund processed depending on the item.

International packages returned as refused delivery to avoid VAT and duties are not eligible for a refund.

Items over $500 are shipped Priority or Express insured, signature required in the US and everywhere else. Contact me in advance if requesting delivery with no signature.

If using Paypal I will only ship to a confirmed address.

***Customs documents: The contents information and cost is automatically filled in when I generate the shipping label. I will not falsify customs documents. I will not state “Gift” on the package. Ordering an item and marking as a gift does not change the status from merchandise to gift, duties will still be assessed. I fill out custom forms accurately and truthfully, so please do not ask me to falsify information of any kind.

***Taxes and Duties: I am a US seller and my pricing does not reflect VAT included. I am not legally able to collect VAT in the US. Your country may charge a duty or tax on merchandise coming into your country. Taxes or duties are the customer's responsibility when you receive that item. I do not reimburse for any fees, duties, taxes, or other charges made by your country on my products.

If your package is lost or stolen but USPS tracking says "delivered", please contact and file a lost package claim with the post office and on-line to allow them to research before contacting me and reference your "lost item" claim number. My insurance carrier will not pay any insured amount until they have received verification of loss via a link they will send to the buyer. I must be notified, within 10 days in the US or 4 weeks for international orders of shipping date during the time the records are still available from the Post office. Items delayed in transit contact me and I will file a lost package notification on line with USPS.
Additional policies and FAQs
All Wired Up Jewelry Designs is an Eco friendly jewelry company, all jewelry is made using raw materials from metal refining companies like Hoover & Strong that sell only 100% recycled/reclaimed precious metals. Diamonds and faceted colored stones are from a Kimberly process licensed distributor of diamonds and also a certified colored stone seller so you can be comfortable knowing all gems were ethically sourced. Fair trade gemstones are also available
Ring Re-Size or Exchanges: I STRONGLY suggest getting sized by a professional jeweler before ordering a ring especially in gold. A jeweler will provide an accurate size for you. Wide rings (4mm or wider) may feel tighter and you could need about 1/8-1/4 size larger, for wide rings ask to be sized with a wide ring sizer or try some on to see what is most comfortable. Please do not use string or printable sizers to get your ring size as they have proven to be inaccurate. I offer one complementary ring re-size free of charge if the design allows. Not all rings are able to be re-sized more than 1/4-1/2 so please order carefully. If I have to make a new ring in a size greater than 1/2 the original, additional charges will apply. You may purchase a ring sizer in advance or ask for one to be sent after purchase. My ring mandrel system is checked against standard metal rings used for sizing.

Re-Sizing Costs
If rings are ordered in the wrong size and the ring you have ordered is a design or stone that I am able to re-size the charges below apply if the ring needs to go up more than 1/2 size (or new ring made). First re-size is complementary within 30 days. These sizing costs apply to any ring I must make to a new size because it has a set stone or needs than 1/2 size larger.
$15 for sterling
$25 for 14k gold
$35 for 14k palladium white gold
$40 for 18k gold
Please measure carefully when ordering
I hope you will read my listing directions for measuring for a ring, hoops, cuffs and bangles. The customer is responsible for the shipping costs to get any item back and forth for re-size or exchange. Bangles and cuffs ordered too small generally cannot be re-sized. It is always better to err to big which can be sized down easily.
Photos of listings are examples unless it is one of a kind and ready to ship. Your item will be made in the exact same style with the same color stone if one is shown. Because each made to order item is handmade there may be slight differences from the photo. Please read descriptions carefully. Having a quantity of any number greater than 1 in a custom made to order listing only means I have enough raw material in stock to make that many. It does not mean it is ready to ship and eligible for a return for full refund. Please ask in advance about returns or exchanges. All items pictured are fully described to the best of my ability, items perceived to be "not like the picture" is not a valid reason for returns.
Orders requested with Customer's Stones: I am no longer accepting custom work with customers stones unless it is a stone I can easily replace if a problem occurs.
Can you send me photos of ...?
Not usually. I am a one person operation so I honestly have very little time to photograph, edit and email photos, I need to be in the studio making jewelry and completing orders! Most all work is made to order meaning I do not have stock sitting on the shelf to do comparison photos of different width, finishes and stone choices. The gemstones I use are clearly photographed in my shop, and you can expect to get a stone that looks just like the stones pictured. All stones are of the same lot and quality and pretty much identical. Color also may vary slightly on computer monitors. I do the best I can to take a representative lifestyle photo for every listing. If an item is made to order, I may not have one in stock to photograph in the particular setting you request. I do not have a model available to shoot photos of every item I make and especially not for an item not yet made and requested as a custom order.

Do you offer "certificates of authenticity", appraisals or gemstone certification?
In general no. Each of the stones I source is from a Kimberly certified diamond supplier, a certified colored stone supplier or a Fair Trade stone supplier. Each stone I order is graded with color and clarity for faceted diamonds and A-AAA for colored stones according to the vendor. Lab created and stones non graded are noted in listings. Just ask if you need a GIA certified diamond. Raw natural or rough diamonds never have a certificate of authenticity- it is not a standard in the US jewelry industry. Requests for diamond certification from the supplier comes with an extra cost. I am not a GIA graduate gemologist so I will not "make it up" just to give you a certificate. I will give you a quote on the additional stone cost if certification is required or you can have your ring appraised for insurance purposes for your peace of mind. EU buyers, please understand, small colored stone certification is not the standard in the US nor is it in the EU for 1/4 carat or less.

Very rarely. I prefer to spend my time making jewelry, so I just set reasonable prices rather than raising them and lowering them periodically. Coupons codes I send out to special repeat customers are my way to thank a customer for their business. I do ask that you use any coupon offered on currently available items in my shop only. If you request a custom design I will give you the best price I can offer for the work. If you accept that price, please do not use a coupon to further reduce the price. Hand engraved and personalized items are not eligible for coupon use.

Do you do repairs?
Only on jewelry I have made and sold to the original owner. My main business is keeping my current customers happy by making orders in a timely fashion. Doing repairs on another jewelers items takes my time away from making.
Gemstone Treatment
Please Note: Both GIA and the US N.R.C. accept that most all colored gemstones are heat treated for color stabilization and that some stones are irradiated to improve color. All stones that are irradiated are tested before distribution in the US. The amount of radiation used is minimal and is considered completely safe. Since this is industry standard it is not noted in my listings, any other treatments will be noted.
I offer a maintenance and service plan complimentary with every jewelry item purchased. This Warranty includes:
1) Free cleaning, inspection, re-polish and re-finish service for the lifetime of your piece.
2) 3 month complimentary setting repair. Setting repair includes tightening of any loose gemstone or diamond and prong re-tipping.
3) 3 month complimentary accent gemstone/diamond replacement. Warranty does not include replacement of stones larger than 0.20 carat. Additional charges will apply to reset larger stones. Flush set stones in bangles and cuffs where flexing the metal to pout on and remove are excluded. Stones will be replaced and reset for 14 days, after that, customer is responsible for contacting me to tighten loose stones or replacement cost if lost.
4) 90-day complimentary ring, chain and clasp repair, replacement of any stones lost due to normal wear that are prong or flush set. Repairs needed from wear after 90 days on sterling and 6 months on gold will have charges specific to the repair.
5) 30 day free re-size on all sterling, sizing down on all gold. All gold rings ordered too small, more than 1/2 size will have additional charges to make a new ring or cover added material.

The above services are non transferable and intended only for the original customer or gift recipient. This policy does not cover items that are lost or damaged due to exposure to chemicals, make-up, heat etc. Customer is responsible for all shipping charges.

I recommend that you clean and inspect your jewelry regularly; I offer this service free of charge for your jewelry. It is advisable to have your gemstone jewelry reviewed by me every 6 months to allow me to communicate any repair recommendations if any. Failure to complete the recommended repairs or if repairs are made by establishments not approved by me will result in the cancellation of the warranty policy.

This policy is not a substitute for insurance so I recommend insuring your jewelry item with a reputable insurance provider.

Damage caused by hard wear and tear, misuse, abuse or improper handling or storage is not covered by this warranty. Repair or replacement within warranty period is at the sole discretion of the warrantor.
I, Pennee Parker, am the data-controller of your personal information as it relates to my shop Ppennee aka All Wired Up Jewelry Designs.

When you place an order from me, I will receive your name, delivery address and email address from Etsy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Etsy, I will receive your username and email address.

The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:

• With Etsy to comply with my obligations.

• With delivery companies to fulfil your order.

• To comply with legal or tax obligations.

I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for seven years. After this time I will delete your data from my records.

You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the appropriate authority in your country if you believe there is a problem with the way I handle your data.

If you have any concerns about your personal data, please contact Etsy.

In addition to my own privacy policy, if you pay for your order with Paypal, your data will be protected by PayPal's privacy policy.

If you pay using Etsy Payments, your personal data is protected by Etsy's Privacy Policy.

There is a link to Etsy's Privacy Policy at the foot of the page.

How to Contact Me
For purposes of EU data protection law, I, Pennee Parker, am the data controller of your personal information. If you have any questions or concerns, you may contact me at ppennee [!at] gmail.com. Alternately, you may mail me at:
Pennee Parker, 330 Innisbrook Lane, Westminster, MD 21158

More information

Last updated on Dec 5, 2018
Frequently asked questions
Sizing details

Please get a current size by a jeweler before ordering a ring, especially in gold. Ring size can change in hot weather or if fingers swell. Wide rings can fit tighter than narrow ones. Please do not use string or printable sizers to get your ring size as they have proven to be inaccurate. I have disposable ring sizers in my shop which can be purchased or sent after purchase on request.
Select sample rings are available to exchange, if giving as a gift, ask if one is available or ask about my "gifting card".
Rings ordered in the wrong size-IF I can re-size, the first is free within 30 days up to 1/2 size larger. More than 1/2 size in gold will have additional charges. Shipping charges both ways is the customers responsibility.

Custom and personalized orders

I welcome custom orders and will work hard to make exactly what you want
*Cancellations of custom made to order jewelry are accepted within 12 hours
*I currently do not accept customer's stones for work
*I will not copy another artist's or licensed work as a custom request
*The nature of custom handmade means nothing will be "just like the picture" or an exact replica, there will be variations
*Hand stamped, hand engraved or design changes by customer are not returnable unless it's my error
*Discount coupons cannot be used on custom or personalized items
*If you are looking for a stone not in my shop, be sure to view the stone in person first. I cannot order stones "on approval"

Can I return my item?

Ready to ship, yes! Made to order, short answer is no. I make each item to order for you in your size and to your specifications. For custom made to order, I will be investing time and resources to make jewelry just for you. If you find there is an issue with your jewelry, I will work with you to resolve the problem.

Ready-to-Ship items may be returned for a refund or exchange minus shipping costs. Contact me within 3 days to initiate a return. In stock rings re-sized at your request to fit you are excluded.

Some items are eligible for exchange, Please ask in advance. There may be additional cost for different or larger materials.

What is comfort fit and do I need it?

All my wedding bands are contoured for comfort, filed and rounded with no sharp thin edges. This is differnt than "true" comfort fit made with a thicker material so the interior is visually domed inside against the finger.
Comfort-fit bands are recommended for wide bands over 5mm because they are easier to get over a large knuckle when putting your ring on or off. Since rings made in "true" comfort fit with a dome center are heavier, they cost more. If you don't have large knuckles, my regular bands are very comfortable. You may request any of my wedding rings ordered in a heavier comfort fit, just ask for pricing. If you are unsure, I recommend trying on both styles in person at a jewelry store before purchasing.

What if I'm Not Sure It Will Match/Go With/Be Comfortable?

I offer a large selection of sterling rings, bangles and cuffs in the same or similar style and pattern for those who need to "try on" before purchasing expensive solid gold items. I do not make gold rings etc made to size to try on as it would be cost prohibitive.
Example: I don't know if the band will fit/look good with my engagement ring
If you cannot get to a jewelry store to try on the style and thinkness of a piece you want to purchase in gold, just contact me in advance to ask if a sterling similar is available. I will set up a private listing for you to purchase and you may return it for a full refund minus shipping within 14 days or keep it if you like.

Can You Photograph...?

I am sorry but this is not always possible. I make each piece iof jewelry by hand. I do not have large quantity stock items. I photo what has been previously ordered or original samples. I try to show a variety but it is not possible to have all combinations of size, stones and finish and variations of rings or side by sides that could be requested. I will do my best if I have it! It is not usually possible for me to photo your choices together in multi-stone rings.
I have a number of lifestyle photos throughout my listings- not every piece is on a live model but there are many similar items in my shop that may be on a model in the same section. I use a mannequin for most earring shots for hygienic reasons

When will you ship? Can I get a rush order?

Items in stock, ready to ship: next day excluding Sunday and postal holidays.
Custom and made to order: has an expected ship date on the invoice. I normally ship on or before that date. Customer may select a shipping upgrade for faster delivery.
Rush orders: meaning made and shipped in less than half the expected procssing time. Contact me first to see if I am able to meet your needs. I will move the order ahead of others and may have to rush order supplies. A rush fee will be invoiced via Paypal to cover costs. All rush order requests must have upgraded shipping to Priority or Express.

In all cases, double check your address on file to make sure it is current and correct. Old address, business addresss, wrong zip code all cause delays

I lost "X" will you replace it?

I provide a 3 month warranty against loss of small accent stones- like flush set diamonds or gemstones. Unless damage is evident, there is no charge for replacement. After 3 months, cost of material is charged.
Any loss due to a workmanship error is fully covered e.g. solder failure
Earrings- I provide safety rubber stops for all ear wires to help prevent shrugging off an earring. I am happy to try to replace a lost earring if I have the material but there will be charges for the new item
Clasps- if a pendant is lost due to a defective necklace clasp during normal wear I will evaluate and replace if I have the materials available. I will need to have the clasp returned to determine coverage