prairieoats' Shop Policies
Welcome to my shop! Thanks for stopping by.
Payment may be made through Etsy's Direct Checkout or through Paypal. New York State Residents will be charged 8.875% tax at checkout.
All U.S. orders are sent via USPS First Class Mail with delivery confirmation.
All packages are securely wrapped and shipped without insurance unless specifically requested. If the buyer wishes to make any other arrangements for shipping (for example, insurance, signature confirmation, deletion of the delivery confirmation feature or use of FedEx), the buyer must convo me prior to purchasing, ask for such additional features or deletion of delivery confirmation and, if I agree, I will convo the buyer with revised invoice/pricing.
I cannot send a duplicate order if delivery confirmation shows that the package was delivered to a confirmed address or post office.
All orders for shipment outside the U.S. will be sent via First Class International Mail, however, the delivery confirmation feature is not available for non-U.S. orders. International delivery times will vary from country to country, and during holiday seasons.
All customs fees and duties are the responsibility of the buyer. In accordance with international laws, a customs receipt is included for every order.
You may find more information regarding international shipping here:
Refunds and Exchanges
I care a great deal about my work and strive to provide great customer service. I want your shopping experience with me to be a great one! If you are unhappy with your order, I will gladly accept a return provided that the item is shipped to me within 7 days of notice of delivery confirmation. Please contact me for authorization and instructions. The item should be clean, unworn and in it’s original packaging. I cannot accept for return any item that is damaged, dirty, altered or marked in any way. Sorry, shipping costs are not refundable and Purchaser accepts the risk of all damage or loss during shipping. Exchanges are not accepted. Any custom order is not returnable, including (but not limited to) rings made to your specified size, items made specifically for you or any item altered to your specifications, including color changes, metal changes, lengths, sizes, etc. I can generally re-size a ring for you subject to resizing and re-shipping fees which vary depending on metal and ring details. Please contact me for more information to have a ring resized.
Additional Policies and FAQs
CARE AND CLEANING OF JEWELRY:
Many of my items are made of brass or sterling silver and they will tarnish over time. When possible, store your jewelry in a ziplock bag, as heat and humidity will accelerate the tarnishing process. If you love a bright and shiny look, silver and brass can easily be brought back to life with a little baking soda or vinegar. If you love the look of a dark patina, do nothing and let nature take its course.
1. Always treat your jewelry gently.
2. Silver, copper, brass and goldfill can tarnish (or patina) over time. This is a normal process.
3. If you prefer to try to avoid tarnish or patina, you can clean metal jewelry with a soft toothbrush and some whitening or baking soda toothpaste.
4. Storing your (dry) jewelry in plastic bags can help protect it from the air and thereby slow down the tarnishing process.
5. Humidity can speed up tarnishing, so try to avoid keeping your pieces in the bathroom.
6. You can prolong your jewelry's life if you remember not to shower, swim or sleep with your jewelry on.
No Bleach! Never let 14k solid gold or gold fill come in contact with chlorine (including bleach, hot tubs and pools). Chlorine will cause gold to deteriorate and discolor.
Oxidized (tarnished) Sterling Silver and Oxidized Copper (green or black/brown patina):
Silver and Copper do not react with water but they do react slowly with atmospheric gasses. Silver forms a dark-silver/blackish tarnished patina and copper forms a patina-layer of green or greenish brown-black copper oxide. Unlike rust (which forms when iron is exposed to moist air), patinas on silver and copper can help protect the underlying metals from more extensive corrosion. A green layer of verdigris (copper carbonate) can often be seen on old copper constructions such as the Statue of Liberty. Copper also tarnishes when exposed to sulfides, which react with it to form various copper sulfides.
This oxidation process is a perfectly natural chemical reaction on the surface of the metal. Metal with patina is generally safe to wear and should not color your skin. (Of course, if you have ever suffered any allergic reactions to metals or patinas, you should always take that into account when wearing any jewelry. And, of course, allergic reactions to anything can develop at any time in any individual.)
Over time, each piece of jewelry will age with its own unique patina, producing a charming, broken-in patina. You should not clean oxidized jewelry with anything except soap and water unless you want to try to polish and re-new your piece by exposing the metal color underneath.
Last Updated July 7, 2015