PRETTYBYHER

PRETTY BY HER cards, mugs and party

Kitchener, Canada | 9342 Sales

PRETTYBYHER

PRETTY BY HER cards, mugs and party

Kitchener, Canada 9342 Sales On Etsy since 2016

5 out of 5 stars
(1548)

Announcement   CANADA POST STRIKE: Please note that Canada Post is no longer implementing 24 hour rotating strikes across the country and service has resumed as usual, however your order could still experience delays due to the backlog in some areas. Alternate shipping providers are available, please connect with me for a quote!

Announcement

Last updated on Dec 6, 2018

CANADA POST STRIKE: Please note that Canada Post is no longer implementing 24 hour rotating strikes across the country and service has resumed as usual, however your order could still experience delays due to the backlog in some areas. Alternate shipping providers are available, please connect with me for a quote!

Kelly Broocks

Contact shop owner

Kelly Broocks

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Reviews

Average item review
5 out of 5 stars
(1548)
See reviews that mention:
quality 147 shipping 127 customer service 53
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About

Pretty things made by hand!

Pretty by Her was opened out of my love and passion for creativity, crafting and art. My other passion and day job is in children's mental health; supporting children and their families to work towards mental health wellness. I feel incredibly fortunate to be making money and paying the bills doing the two things I absolutely love.

Pretty by Her specializes in paper goods, print design and gifts. I have an incredibly strong attention to detail which means that all shop items are carefully designed, prepared and packaged to perfection by me!

Happy Shopping!

Around the web

Shop members

  • Kelly Broocks

    Owner

    A little about me: I am located in the Waterloo Region where I was born and raised. I can usually be found crafting, crocheting, making pottery, refinishing furniture and visiting with family and friends!

Production partners

  • Local Print Shop

    Kitchener, ON

    The lovely folks at the local print shop assists Pretty by Her by providing high quality professional printing for each item in the shop!

Shop policies

Last updated on June 19, 2018
Hello and welcome to Pretty by Her.

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Digital downloads
Returns and exchange details
Returns: It is important to me to put a smile on your face. If you are unhappy with a purchase that you have made, please contact me so we can figure out a way to make you smile again. Please make this request within 3 business days of receiving your order. Refunds are permitted for the cost of the item but shipping charges will not be refunded. Orders will be refunded once the I receive the original item in it's original condition. Unfortunately custom orders are a final sale.
Payment
Accepts all direct payment options.

CANCELLED ORDERS: If you wish to cancel your order, please do so as soon as possible. Once I have begun to prepare and package your order, you may be subject to a cancellation fee. One you have received your shipping notification, orders cannot be cancelled.
Shipping
I try my best to ship out items as quickly as possible (within 3-5 business days or sooner after payment is processed).

CARD ORDERS
Card orders are sent through regular mail via Canada Post to keep shipping costs low (unless purchased with a parcel item such as a mug). This means that your card order will not include tracking, guaranteed delivery time or expedited shipping. PLEASE READ OVER THE EXPECTED DELIVERY TIMES OUTLINED BELOW, prior to ordering. If you would like to add tracking or to expedite your order, please select the type of shipping you want from the drop down menu when ordering, otherwise your order will be shipped through regular mail.

The following are estimated (not guaranteed) delivery times as advertised through Canada Post.

- Within Ontario – approximately 2-4 business days
- Within Canada - approximately 4-8 business days
- to the United States. - approximately 4-10 business days

MUGS

Mugs are shipped via parcel with tracking. Expected delivery time varies depending in your location. Please check in with me if you need your mug by a specific date.

Please remember that these are ESTIMATES. Most packages arrive within the estimated arrival time but in some cases they can take longer. Please allow enough time for delivery and possible postal delays if you require the item for a special occasion/date. I unfortunately have no control over delivery once the item has left my hands. If an item arrives beyond the estimated time and you would like a refund, refunds will be issued but not until the item has arrived and is shipped back to me. In very rare circumstances, items are lost in the mail in which case we can work together to find a solution.

**all brokerage fees, duties and custom charges incurred are the responsibility of the buyer**
Privacy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect

To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (personal details for a birthday party invitation, for example), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfil your
order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time
• if necessary to comply with a legal obligation or court order or in connection with a
legal claim, such as retaining information about your purchases if required by tax law; a
• as necessary for the purpose of my legitimate interests, if those legitimate interests are
not overridden by your rights or interests, such as
1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my serviceS
2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply
with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and
provide services to my shop, such as delivery companies. I will share your personal
information with these third parties, but only to the extent necessary to perform these
services.
• Business transfers. If I sell or merge my business, I may disclose your information as
part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a
good faith belief that it is reasonably necessary to: (a) respond to legal process or to
government requests; (b) enforce my agreements, terms and policies; (c) prevent,
investigate, and address fraud and other illegal activity, security, or technical issues; or
(d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 7 years.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the Canada/US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal
information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or
delete your personal information. Absent exceptional circumstances (like where I am
required to store data for legal reasons) I will generally delete your personal
information upon request.
• Object. You can object to (i) my processing of some of your information based on my
legitimate interests and (ii) receiving marketing messages from me after providing your
express consent to receive them. In such cases, I will delete your personal information
unless I have compelling and legitimate grounds to continue using that information or
if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your
information (and without prejudice to any other rights you may have), you have the
right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Kelly Broocks, am the data controller of your personal information. If you have any questions or concerns, you may contact me at kelly [!at] prettybyher.com

Alternately, you may mail me at:
Kelly Broocks 7 Nyles Drive Kitchener ON N2E 0G1