prettycloth

Pretty Cloth - handmade delightful goods~

On Etsy since 2007

prettycloth

Pretty Cloth - handmade delightful goods~

5 Sales

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Soh Lili and Nathalie Ng

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Soh Lili and Nathalie Ng

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Shop policies

Last updated on February 4, 2011
Please note:
The following are Pretty Cloth's Etsy Store shop policies. If you have any questions or suggestions, please feel free to convo us! We at Pretty Cloth are buyers as well as sellers, so we understand if as buyers, you have queries or problems, so please do point it out when it happens! ^_^

Accepted payment methods

Paypal
  • Other Method
Returns and exchanges
1. We only sell good quality products which we would love to own ourselves. But if ever you have any problems with your purchase, please email or convo us and we'd work something out.
2. If ever you wish to exchange or return your purchase, please send it back to us in an unused and undamaged condition. We will send the replacement or refund the full amount less shipping once we receive the returned item.
3. Please convo or email us if you have any questions! ^_^
Payment
1. We accept Paypal for international customers in US$ and interbank transfer for Singaporean buyers (please refer to section for Singaporean buyers for more details).
2. Payment must be made in full before the item is shipped.
3. If you have any problems with Paypal or interbank transfer, please contact us and we'd definitely try and help out~ ^_^
4. We would prefer it if payment was made within a week of the purchase, but if you have any problems, do drop us a convo and we'd see what we can do. ^_^
Shipping
1. We try our best to estimate costs, with shipping rates listed being on the conservative side. If the combined shipping is less than listed, we will send a revised receipt.
2. All products will be shipped in paper envelopes and then a reusable waterproof plastic ziplock bag (save the environment!) to prevent moisture and rain from getting in and then in your normal brown paper envelope and sent via registered air mail.
3. Estimated shipping time is around 1-3 working days for local shipping and 6-12 working days for international shipping. Please allow for 1-2 days for prepping and packaging.
Additional policies and FAQs
FOR SINGAPOREAN BUYERS
1. You can pay either by Paypal, by POSB bank transfer or by cash on delivery. If you wish to pay by the latter two, choose "Other" for payment methods and we will contact you for further details.
2. The exchange rate is US$1.00 to S$1.40.
3. Besides getting the product shipped to your home, you can also choose to waive shipping costs if you arrange to meet up with us to collect the product. If you choose cash on delivery payment method you must meet up to collect your purchase.

FEEDBACK
1. As sellers, we will leave feedback after the item has safely arrived at your place.
2. As such, please feel free to leave feedback only after receiving the item.
3. You can also convo us with any comments~ ^_^