PrettyNPreppy

We take great pride in our work and hope you love our items as much as we loved making them. If however, you are unhappy with your purchase for any reason, please notify us immediately and ship your unused item back to us within 7 days. We will then refund the purchase price of the item only; shipping costs will not be refunded and the buyer is responsible for the return shipping costs.

Please contact us immediately if our items were damaged during shipping.

Currently, we are accepting PayPal only. PayPal is a secure third party payment processor. You have the option of paying with a debit card, credit card, bank account, or PayPal balance. Please note that it is NOT required that you have an account with PayPal. If you have any questions about how PayPal works, we will be happy to assist you.

If payment is not made immediately, an email and convo will be sent requesting payment. You will have three (3) days to respond before the order is canceled. You will then have the opportunity to repurchase the items.

Louisiana orders will be charged an 8% sales tax on PayPal.

We do our best to ship within 24 hours or less. Orders placed on weekends or holidays and personalized items may take a little longer, we will email you with an estimated shipping date.

Please make sure your Etsy and PayPal addresses match. If they don't, we will not ship until we have received confirmation as to the correct address. We will contact you via your Etsy account and email address until we get confirmation as to the correct ship to address.

Domestic Shipping: We ship primarily through the USPS. Our lighter items ship 1st class mail while our heavier items ship Priority. Detailed shipping information can be found in the item listing.

International Shipping: International packages will ship via USPS 1st Class International mail. Shipping times can vary and can sometimes take weeks so please be patient. Please note that buyers are responsible for any and all duties and customs charges that may be incurred.

Please note that our shipping costs are approximated and include the actual cost of shipping plus a small amount for packaging. We do offer shipping refunds via PayPal when the actual shipping costs are much higher than the listed shipping costs.

Custom Orders: We do take custom orders. Our water bottles, wraps, and travel mugs can be made from any fabric that we have in stock. Please be sure to check all of our listings if you aren't seeing the items in your favorite fabric. Chances are we still have the fabric and can make one custom for you within a few days. We will give you an exact time frame when you purchase the item.

Large Orders: We do offer discounts on orders of 10 or more. Please contact us for more details.

Work Environment: All of our items are made in smoke-free yet dog-friendly homes. Our dogs are kept out of the work areas to the extent possible.