PrettyPenguinStitch

Personalized Clothing and Gifts

Burleson, Texas 3437 Sales On Etsy since 2012

5 out of 5 stars (937)

PrettyPenguinStitch

Personalized Clothing and Gifts

Burleson, Texas | 3437 Sales

Kristine of Pretty Penguin Stitches

Contact shop owner

Kristine of Pretty Penguin Stitches

Announcement    Rush orders are not available until after Jan 6, 2020.

RUSH PRODUCTION:
Rush orders for 24 hr, 72 hr, and 1 week production are available on a limited basis. An approved rush code is required for rush ordering.
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Ship by Dates provided by Etsy are estimates only. Your actual shipping date may vary.
Etsy estimated delivery dates are not guaranteed. USPS shipping transit times may vary based on shipping class method selected at checkout and current USPS shipping conditions. Pretty Penguin Stitches is not responsible for shipping delays caused by the US Postal Service.

Announcement

Last updated on Dec 26, 2019

Rush orders are not available until after Jan 6, 2020.

RUSH PRODUCTION:
Rush orders for 24 hr, 72 hr, and 1 week production are available on a limited basis. An approved rush code is required for rush ordering.
-----------------------------------------

Ship by Dates provided by Etsy are estimates only. Your actual shipping date may vary.
Etsy estimated delivery dates are not guaranteed. USPS shipping transit times may vary based on shipping class method selected at checkout and current USPS shipping conditions. Pretty Penguin Stitches is not responsible for shipping delays caused by the US Postal Service.

Reviews

Average item review
5 out of 5 stars
(937)
See reviews that mention:
quality 168 shipping 123 customer service 121

About PrettyPenguinStitch

Sales 3,437
On Etsy since 2012

Personalized Clothing and Gifts for All Occasions

Pretty Penguin Stitches opened on September 1, 2012. Since then, it has been my joy and privilege to create one-of-a-kind items for my customers' special moments. Starting as embroidery, Pretty Penguin Stitches now offers embroidery, applique, heat pressed vinyl, adhesive vinyl, and sublimation personalization options.

Thank you to all Penguin customers (past, present, and future) for allowing me to play a role in your cherished memories!

An extra thank you to my military customers for letting me share in the most joyous moment of any deployment: HOMECOMING! From one military family to another, thank you for your family's service and dedication to our country's freedom!

Around the web

Shop members

  • Pretty Penguin Stitches

    Owner, Designer, Maker

    Howdy! My name is Kristine and I am the owner/creator at Pretty Penguin Stitches. Whether you are looking for embroidery, applique, vinyl, or sublimation, I look forward to creating a special one-of-a kind item just for you!!

Shop policies

More information

Last updated on Sep 4, 2019
Frequently asked questions
Rush Processing and Rush Shipping

Rush orders for 24 hr, 72 hr, and 1 week production are available on a limited basis. Please message me BEFORE ordering for current availability.

An approved rush code is required for rush ordering.

Orders placed without the approved rush code will NOT be rushed and will only be refunded/canceled according to the posted refund/cancellation policies.

24-Hour Cancellation Policy

Orders may be cancelled and refunded within 24 HOURS of purchase ONLY.

As supplies are ordered and work begins after ordering, orders become NON-REFUNDABLE after 24 HOURS from time of ordering. However, I am happy to work with you to make modifications to your order when possible (Modifications will be limited to the supplies that have been obtained for your order. Modifications will not be possible if your order has already been fully produced.)

Processing times are posted throughout my shop and appear at checkout. Please double check that these times, plus USPS shipping, will meet your needs. Orders are not eligible for cancellation or refund after 24 HOURS from ordering.

Fabric Designs/Colors

Fabric patterns in your final product may vary from those used in the original listing should this happen. (Ex. chevron fabric is out of stock; polka dot of similar colors may be substituted.) I do try to keep them similar, but it is not always possible.

If you want a certain pattern used or do not want a certain pattern used, please specify that in the "Notes to Seller" box during checkout.

Custom color requests are also available; however, I can not guarantee the same pattern in every color. (i.e. sample shows Pink Chevron, but blue is requested. Blue may be done in polka dot or other pattern.)

Shipping

*Orders with Fri., Sat., Sun., or USPS Holiday ship dates will ship the following USPS postal business day. Ship dates are estimates and may vary by 1-2 business days. Please allow up to 48 hours for orders to update with USPS.

*Delivery dates are estimates only. Unexpected USPS transit delays can occur. Pretty Penguin Stitches is not responsible for USPS delays. Refunds will NOT be given for postal service delays.

*Orders shipped via Priority Express that DO NOT deliver by the USPS guaranteed date will be refunded the cost of SHIPPING ONLY after being processed by USPS. Cost of product WILL NOT be refunded.

*RETURN/EXCHANGE: In the event a return or exchange is approved, BUYER shall be responsible for all return shipping costs.

International Shipping

International shipping is available to select countries. Buyer is solely responsible for all customs fees, taxes, duties, etc. Please allow additional shipping times for international orders. Pretty Penguin Stitches is not responsible for customs delays.

RTS (Returned to Sender) Orders

RETURNED TO SENDER:
If an order is returned to me by USPS, I will contact you to setup payment arrangements for the costs of re-shipping the order to you.

Return to Sender (RTS) orders must be claimed within 45 days of notification of the return. Notification will be made via Etsy messaging. If a RTS order is unclaimed, it will be considered abandoned. Abandoned orders will NOT be refunded or remade. Unclaimed orders will be considered FULFILLED and will require an additional purchase to remake the unclaimed item.

NO REFUNDS WILL BE GIVEN FOR ITEMS RETURNED TO SENDER FOR ANY REASON.

Digital Design Files

PRETTY PENGUIN STITCHES DOES NOT SELL DIGITAL DESIGN FILES.

All digital design files are protected by U.S. intellectual property laws and other international intellectual property laws.

Pretty Penguin Stitches DOES NOT sell or share digital design files for any reason; including but not limited to designs no longer for sale by the original digitizer and custom merged work contained elements from other digitizers.

Contact Me

Please contact me through the message system on Etsy or through my website www.PenguinStitches.com

Emails and messages via Social Media outlets (Instagram, Twitter, Facebook) are not checked regularly and may not be returned.

I make all efforts to return Etsy messages received in a timely manner; however, I do sometimes miss messages due to working on production of items and the high volume of messages received each day. If you are experiencing a delay in response to your message, please do not hesitate to reach out to me again.