Announcement    ☆꧁༒☬ HAVE A QUESTION? FAQ in this section below! ☬༒꧂☆

8/3/2023 Update: Happy end of summer!!!! I am currently preparing for a last minute appearance at FanExpo Canada 2023 at the end of August. This means that I am working on con stock, and my online restocks might need to wait until early September! So sorry for the delay. Its been a wild summer in my personal life!

Pretty Witch Craft now has a new look, a new logo, and even more products to choose from, with more on the way! I'm so happy with how the polish-up is going. I hope to keep improving product images and continue to grow over the second half of 2023. There are still some listings that are a little bit outdated visually, but I will get to them as soon as I can!

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Come follow me on instagram @pretty.witch.craft! My personal twitter is @BlitzosMare. Follow me there for the fastest updates and posts about the fandoms I love!

FREQUENTLY ASKED QUESTIONS:

**My perfume oil leaked! What do I do?**
During extremely hot or cold shipping conditions, perfume oils expand and contract within their bottles. They are overfilled to account for a small amount of seepage during shipping! If the bottle wipes clean and still appears to be full, you have not lost more than a few drops. If you believe your bottle is faulty and is repeatedly leaking, feel free to send me a message which includes photographs of the area of concern!

**My candle arrived melted! What do I do?**
During extremely hot shipping conditions, candles may melt in transit, especially if left in a hot mailbox for several days. This is out of my control and is not an issue I will refund. To rescue your candle, you can use a blowdryer on high heat but low air to gently melt the candle until the wick is lightable!

**My candle arrived SHATTERED!**
Don't panic!!!! Take several clear photos of the damage immediately, and be careful not to touch shattered glass without protection. Do not injure yourself trying to save your candle! I always recommend shipping insurance whenever possible due to post office mishandling, which happens from time to time! Should your order arrived damaged, if you purchased my insurance listing, DM me for information on how to submit a claim. If you did not purchase insurance, your order may still be insured through USPS's automatic priority mail insurance. I will instruct you on how to file a claim for a full refund.

**How Do I Keep My Soaps From Melting?**
Cold Process Soap doesn't melt! If you live in an area of high humidity, your soap bar might get slightly sticky or develop "glycerin dew" crystals on it. If this happens, just wipe them off! But they will never melt!

**What wax do you use for your candles?**
Currently I use a custom blended, all natural parasoy wax blend! The primary wax for my blend is food grade paraffin, which is a natural product made from vegetable oils and is clean burning and nontoxic. It is also a recycled product! It gives candles beautiful gloss and color. I mix my food grade paraffin with all natural soy because I love the texture of soy!

**What kind of fragrances do you use? I don't understand the scent notes!**
All of my fragrances are perfumery quality fragrances which are phthalate free, cruelty free, and vegan. Perfume quality fragrances might not be what you expect from a candle. They are high end, multilayered, complex, and evolve over time! Some smells may not be what you expect because of their high quality and delicate nature. If you're unsure about a fragrance and don't know how to interpret the listed scent notes, please send me a message and I will do my best to describe it more thoroughly for you.

**I have an allergy! Can I see an allergen list?**
Please message me if allergies are a concern. I have full allergen lists for all of my fragrances available upon request and can help troubleshoot sensitivities. But please always patch test skincare products before applying.

**Can I eat the soap?**
Pretty Witch Craft is not held responsible for misuse of our products for unintended applications. ;) DO NOT EAT.