Announcement    JANUARY 1ST UPDATE: Happy New Year! 2023 is bringing a lot of change for Pretty Witch Craft! Please bear with me as I work on recategorizing listings and slowly updating product photos. Over the course of the next few months, you may see things move around, change appearance, etc. 2022 allowed me to grow so much and learn so many new skills! I hope to be able to reflect what I've learned and bring you even more awesome things this season!

Please note that holiday shipping rushes are still in effect. Post offices around the world are handling massive amounts of packages, which means your orders are taking longer to get to you and a much greater number of packages are delayed, lost, stolen, or damaged. I have now added an OPTIONAL shipping insurance listing to my shop. If you would like to purchase shipping insurance for your order, please add this listing to your cart!

As a gentle reminder, please be kind to sellers during this time! I am not a factory, a company, or even a group of people! I am only one person doing all of this on my own, from crafting to packaging to answering your DMs. Each sale directly contributes to my livelihood and I am eternally grateful for the support. The holiday season is a great stressor for all of us, and I know how frustrating for an anticipated package to arrive with issues, or even to not arrive at all! However, once a package leaves my hands, it is at the mercy of the postal system. Please consider purchasing insurance in order to put both of our hearts at ease as we try to get through the holiday season together!

--------

Come follow me on instagram @pretty.witch.craft! My personal twitter is @BlitzosMare. Follow me there for the fastest updates and posts about the fandoms I love!

FREQUENTLY ASKED QUESTIONS:

**My perfume oil leaked! What do I do?**
During extremely hot or cold shipping conditions, perfume oils expand and contract within their bottles. They are overfilled to account for a small amount of seepage during shipping! If the bottle wipes clean and still appears to be full, you have not lost more than a few drops. If you believe your bottle is faulty and is repeatedly leaking, feel free to send me a message which includes photographs of the area of concern!

**My candle arrived melted! What do I do?**
During extremely hot shipping conditions, candles may melt in transit, especially if left in a hot mailbox for several days. This is out of my control and is not an issue I will refund. To rescue your candle, you can use a blowdryer on high heat but low air to gently melt the candle until the wick is lightable!

**My candle arrived SHATTERED!**
Don't panic!!!! Take several clear photos of the damage immediately, and be careful not to touch shattered glass without protection. Do not injure yourself trying to save your candle! I always recommend shipping insurance whenever possible due to post office mishandling, which happens from time to time! Should your order arrived damaged, if you purchased my insurance listing, DM me for information on how to submit a claim. If you did not purchase insurance, your order may still be insured through USPS's automatic priority mail insurance. I will instruct you on how to file a claim for a full refund.

**How Do I Keep My Soaps From Melting?**
Cold Process Soap doesn't melt! If you live in an area of high humidity, your soap bar might get slightly sticky or develop "glycerin dew" crystals on it. If this happens, just wipe them off! But they will never melt!

**What wax do you use for your candles?**
Currently I use a custom blended, all natural parasoy wax blend! The primary wax for my blend is food grade paraffin, which is a natural product made from vegetable oils and is clean burning and nontoxic. It is also a recycled product! It gives candles beautiful gloss and color. I mix my food grade paraffin with all natural soy because I love the texture of soy!

**What kind of fragrances do you use? I don't understand the scent notes!**
All of my fragrances are perfumery quality fragrances which are phthalate free, cruelty free, and vegan. Perfume quality fragrances might not be what you expect from a candle. They are high end, multilayered, complex, and evolve over time! Some smells may not be what you expect because of their high quality and delicate nature. If you're unsure about a fragrance and don't know how to interpret the listed scent notes, please send me a message and I will do my best to describe it more thoroughly for you.

**I have an allergy! Can I see an allergen list?**
Please message me if allergies are a concern. I have full allergen lists for all of my fragrances available upon request and can help troubleshoot sensitivities. But please always patch test skincare products before applying.

**Can I eat the soap?**
Pretty Witch Craft is not held responsible for misuse of our products for unintended applications. ;) DO NOT EAT.