Announcement
Hours at the shop M-F 8am-4pm
Weekends are for my kids so please do not panic if I am not answering an inquiry. I will be in touch Monday or when I get back in the shop I do take time off as well and I'm a 1 woman shop.
More items and designs listed on my website-
https://primitiveweddings.com/
⭐️LOTS OF NEW ADDITIONS - CHECK OUT OUR FEATURED ITEMS⭐️
Business days are MONDAY-FRIDAY 7-4 central time zone. The weekends are spent with my family. Any messages or orders received during the weekend will be processed on Mondays. I am out of town on most weekends and will not respond to any message during this time.
Messages, please understand being a 1 person shop I'm not always at my computer and there are some days I just do not make it there. Sometimes messages can take 48hr or more to respond to excluding weekends, holidays and vacations. Please understand I go as fast as I can and there is a wait, I am not ignoring you I just cant get there sometimes sorry.
ALL ITEMS ARE MADE TO ORDER ~
Some items take 1week to make, some take 2-3 weeks to make please check the SHIPPING on each listing for the time frame THIS IS AN ESTIMATE TIME FRAME. If you need it sooner please ask BEFORE you order so you are not upset when it doesn't ship in time for your event.
RUSH orders will now require a "RUSH FEE" . . . please convo me BEFORE PURCHASING!! I fill orders on a first come first serve basis . . . unless other arrangements have been made PRIOR to order. Again, if you need something by a specific date please convo me BEFORE you purchase, so there are not issues after you purchase if the delivery/need by date is not possible
I CAN NOT GUARANTEE DELIVERY FOR RUSH DATES REQUESTED AFTER PURCHASE.
Items
Featured items
All Items
Reviews
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pamela on Jun 5, 2023
5 out of 5 starsI absolutely LOVE my cake stand. It's gorgeous and well made!!! I can't wait to see it at my wedding with the cake on it!!! THANK YOU!!!!
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Emily on Jun 4, 2023
5 out of 5 starsWe absolutely LOVE our card box! Great quality and shipped quickly! It was packaged securely. We can’t wait to use it at our wedding!
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Laura Peate on Jun 3, 2023
5 out of 5 starsBeautiful! It's perfect for what we were looking for. Thank you!
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Alison on Jun 1, 2023
5 out of 5 starsThe cake stand is great … exactly what I ordered and exactly what I pictured. It came on time and I can’t wait for the bride and groom to see it!
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Colleen on May 31, 2023
4 out of 5 starsExcellent quality matched description and exceeded expectations 😊
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tina on May 28, 2023
5 out of 5 starsLOVE LOVE LOVE this item was better than expected! It turned out beautiful!!
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Lisa on Jun 9, 2023
5 out of 5 starsThe card box was a beautiful piece of art. It came quickly, I requested a proof of the engraving which they did in a timely fashion. The box is going to become an heirloom piece in my daughter’s house. Thank you for sharing your skill and your talent.
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Livia on Jun 8, 2023
5 out of 5 starsGreat communication and the product was exactly like expected!
About Primitiveweddings
TSnaza Designs
Shop members
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Tracy Snaza
Shipper, Owner, Customer Service, Designer, Maker
A widowed mom of 3 kids, worked 20 years in the hotel industry making sure your events were perfect and now making sure your events are beautiful. In my off time I am hanging with the kids, at the cabin, gardening, or creating new products for you!
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Cancellations: accepted
Request a cancellation: within 24 hours of purchase
More information
Frequently asked questions
Cancelations
If you wish to cancel an order, no fees will be charged if with in 24hrs of purchase. After 24hrs there is cancelation fees.
If a personalized order has been created we cannot issue a full refund, as the item cannot be resold. If the item has already been shipped the order cannot be cancelled. However, if you wish to return the item at your expense, you will be refunded half the cost of the items- we do not accept returns on personalized items (I'm sorry we cannot refund original or return shipping).
RUSH MY ORDER
Possibly depending on the time frame, however there is an extra fees, which depends on the item. Please message RIGHT away before purchase if interested for me to rush your order.
Production Timeframe
Our lead times can vary depending on the item(s) you wish to order. You can find my appromate production time posted in each listing and our welcome announcement.
Your receipt should provide your estimated ship date. If you are confused on when your order would ship, please email us for more info. Our lead time does not include holidays, weekends, or shipping time. If purchasing for your wedding, we recommend ordering early and providing your wedding date with your order. If you feel your order may be cutting it close, please email us before purchasing. The ship date on your receipt will only be an estimate & can fluctuate by a few days. We always want to ensure your order arrives in a timely manner!
PROOF
Yes I can send you 2 complementary proofs before it is made if you request when you order in the notes to seller box. You have 48hrs to respond to Proof for makin changes, if you do not respond it will be made as noted on the order. A 3rd+ proof needed there will be a small fee. Proofs will be sent by request only. If no proof is requested on the order, I will complete the item with your information as quested. If you receive your order and are unhappy with a font or layout and you did not request a proof or did not respond in 48hrs I will not replace your order for free of charge. I do offer a 50% discount on redo orders. By placing an order, you agree to these policies
Personalized product
**It is EXTREMELY important that ANY changes to be made to an order are noted within the 'Notes to Seller' box upon checkout (unless we setup a custom order for you). We process and ship dozens of orders per day as well as answer dozens of conversations per day it is impossible for us to keep track of changes requested to an order and therefore is very important those changes are noted upon checkout, if the changes to an order are requested via conversation but NOT noted in the notes to seller upon checkout we CANNOT issue a refund for that order, Thank You for your understanding on this matter.
Approved Return
If there is a issue with your item and I have approved a return you must pay for the return shipping and it must be received back at the shop with in 7 days of the approval. If received at the shop later then the 7 days the return will not be excepted. No returns on CUSTOM WORK.
Wholesale availability
Yes we offer wholesales pricing minimum order is $1,000 before discounts offered.
Shippping Damages
If for any reason the item you purchased arrives damaged:
-Contact me with a photo of the damaged piece, packaging and phone number within 48 hours of receipt.
-Do not discard the box or packing. UPS will want to come by and inspect the package.
-There are no refunds for damaged items; only replacements.
Ground Shipping
SHIPPING PLEASE NOTE- if you order ground it's being shipping ground 2-9 business days after it's made. YES, ground, on a truck by the postal service which can take 2-9 .business days. SO if you pick ground shipping at check out it can take a Month for your product to be received. Also ground shipping doesn't have any insurance on the package so if it's damaged or lost there is nothing I can do.
Care instructions
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