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primroseandpatches' Shop Announcement

Welcome to my Etsy shop.

Many of my items are ready to ship, and I have several more that will be made after you place your order, and others I may simply be waiting on say a headband size, so it may take me much less time to put your item together. Please see each listing for a time frame for how quickly your item(s) will ship. If one item you ordered says 1-3 business days and another says 3-5 then you can expect your entire order to ship at the same time within 3-5 days.

If you leave a note to seller at checkout and we have not previously discussed me rushing your order I cannot guarantee that I can put your order out any faster than what the listing states as ship time. So if your listing says it takes 2-4 business days to be ready I cannot guarantee that if you put in a note that you need it a week from today that I can ship it the next day and get it to you. It will still remain the 2-4 business day time frame. Refunds will not be given if you do not receive an item on time and we did not set something up PRIOR to purchase. If we agree to ship first class and it does not arrive in time I will not refund a purchase. Continue reading for more details on shipping.

I LOVE custom orders so do not hesitate to contact me if you have something in mind, or have any questions about any of my items.

As a safety precaution please keep in mind that small children should not be allowed to play with my headbands/tiebacks/hair accessories. While I put a lot of care into my products, they could still potentially pose a choking hazard to young children who still like to put things into their mouths. Do NOT allow children to put my pieces in their mouths, it is adviced that children be supervised while wearing my accessories. By purchasing my items you are agreeing to my shop terms that I am not held responsible for misuse of my products. Thank you.

I DO allow payment by check, but items will not ship until I have recieved your payment. Payment must be mailed within 2 days of item being purchased. In some cases I may not start working on your item until I have recieved your payment, so allow up to a week after I recieve your payment for your item to ship, as check has to be cleared by the bank before I will ship your item. If I have not recieved your payment within 7-10 days after purchase I reserve the right to cancel your order and report your account for non-payment.

**If you want to insure your package please contact me prior to purchase so that I may add this into your shipping total. Packages do not normally get lost but it does happen, and damage can sometimes occur as well. Insurance covers these issues. If you ever have an issue with a missing package I need to be notified ASAP so that I can contact the post office and locate the package.

***The only method of shipping guaranteed to arrive on time is Express/next day shipping, this costs around $20 and depending on your location arrives in 1-2days. I do not recommend adding priority, because more often than not it has taken longer than first class to be delivered.

**** Once the package leaves my hands I cannot guarantee how long the post office will take to get it to you. If you are in the US then normal average time frame is about 2-4 mailing days. Around holidays this may take a few extra days because the post office is usually much busier. Once again though this is not a guarantee for time frame. I always ship my packages in the frame of time set in the listing, but remember to add more time on for it to be in transit.

***** It is the responsibility of the BUYER to confirm their address is correct on their account before purchasing. Package will only be sent to the address posted when I go to print out the label. Please always double check this address, especially if you have moved recently, to be sure it is correct. If a package is sent to the wrong address I am not responsible for this and will not be offering a refund. If a package is undeliverable due to incorrect address and the packages makes its way back to me you can choose to either have it shipped to you again, (at your own shipping expense) or you can have shop credit for a future purchase. Packages that get rerouted due to incorrect addresses can sometimes take up to a month to get back to the sender. So please be mindful that no refunds and or exchanges will be offered if product is still floating around in the hands of the post office. I cannot take the time to confirm with each buyer that an address is correct before sending. This would be too time consuming, and not everyone answers messages when there are questions. In order to get items out in a timely manner they will automatically be sent to the address on file with no questions asked. If a package shows delivered but is missing, and has not arrived at the destination I will contact the post office to open a case, and then a replacement will be sent. If a package shows delivered no refund will be offered for any reason, a replacement will be sent for the item, if it somehow goes missing.



******If you are International then you can expect your package to take at least 10 days to arrive to you, and usually closer to 14-21 or more. For some countries International shipping can take a few months for a package to arrive. I cannot be responsible for postal carriers and how long your items take to arrive, so International customers buy at your own risk some countries can take 3 months. Etsy does offer tracking on most Countries now though, so you should be able to track your package through the course of its travels. International customers also please be aware that you may incur a customs fee at arrival into your country. I am not sure which countries and what the cap is for these fees, but larger orders are usually subject to these type of fees. It is not my responsibility to pay these fees, please note that I will not refund and accept returns that with this as a reason. I also am required by law to declare the amount you paid as the total on the custom form.


*******If you have a problem with your purchase please contact me right away so I can try to fix the issues. If you have not contacted me within 2 weeks of your order arriving/being scanned as delivered I will not return/refund/exchange any part of that order for you, so please keep this in mind.

I also have a photography shop that I just opened here on Etsy. It is at https://www.etsy.com/shop/BeautyCapturedPhoto

This shop accepts Etsy Gift Cards.