princesspumps

Princess Pumps: Custom Sequin Wedding Shoes & More!

Albuquerque, New Mexico On Etsy since 2009

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

princesspumps

Princess Pumps: Custom Sequin Wedding Shoes & More!

Albuquerque, New Mexico | 13,239 Sales

Announcement    Getting married? Need shoes for your wedding party? This is your one stop for quality, handmade one-of-a-kind sequin, glitter or rhinestone shoes perfect for your wedding or event. Order shoes for your entire party in one convenient place!

Our sparkly shoes are handmade and high quality with sequins, glitter and rhinestones. Sequin and glitter shoes are extremely popular in the fashion industry all year round. They never fail to make clothing look fantastic due to their sparkle and shine! Order your custom pair today!

Hours of Operation:
We are generally in the office Monday through Friday from 10am-4pm MST. We also observe ALL major holidays. We will do our very best to respond to messages that we receive outside of this time frame, but we cannot guarantee as fast of a response time.

In response to COVID-19:
We are still fully operational at this time and are currently healthy. We work from home year round, so any shelter-in-place recommendations currently in affect are not interfering with our normal routine. We are no longer leaving the house unless absolutely necessary to reduce the chances of contact. Daily washing of hands and clothes, disinfecting of all surfaces are our current standards.

We have had to stop bringing in external help as we had been doing earlier this year to help us with the large amount of orders that we currently have, so we appreciate your patience if it is taking longer than normal for your item to arrive, we are doing the very best that we can!

We have not yet lost the ability to acquire the supplies needed to complete orders, but they have become slower to arrive and there have delays in the Postal system that we have seen.

All 1-5 day processing rushes are temporarily suspended, the fastest rush that we will be able to guarantee is 6 or more business days.

**OUR CURRENT PROCESSING TIMES have increased across the board due to shipping delays and other COVID-19 related issues. Please expect delays on your orders. We are doing our very best to get everything out as quickly as possible. Please have patience with us as none of the delays are intentional.

Announcement

Last updated on Jun 13, 2020

Getting married? Need shoes for your wedding party? This is your one stop for quality, handmade one-of-a-kind sequin, glitter or rhinestone shoes perfect for your wedding or event. Order shoes for your entire party in one convenient place!

Our sparkly shoes are handmade and high quality with sequins, glitter and rhinestones. Sequin and glitter shoes are extremely popular in the fashion industry all year round. They never fail to make clothing look fantastic due to their sparkle and shine! Order your custom pair today!

Hours of Operation:
We are generally in the office Monday through Friday from 10am-4pm MST. We also observe ALL major holidays. We will do our very best to respond to messages that we receive outside of this time frame, but we cannot guarantee as fast of a response time.

In response to COVID-19:
We are still fully operational at this time and are currently healthy. We work from home year round, so any shelter-in-place recommendations currently in affect are not interfering with our normal routine. We are no longer leaving the house unless absolutely necessary to reduce the chances of contact. Daily washing of hands and clothes, disinfecting of all surfaces are our current standards.

We have had to stop bringing in external help as we had been doing earlier this year to help us with the large amount of orders that we currently have, so we appreciate your patience if it is taking longer than normal for your item to arrive, we are doing the very best that we can!

We have not yet lost the ability to acquire the supplies needed to complete orders, but they have become slower to arrive and there have delays in the Postal system that we have seen.

All 1-5 day processing rushes are temporarily suspended, the fastest rush that we will be able to guarantee is 6 or more business days.

**OUR CURRENT PROCESSING TIMES have increased across the board due to shipping delays and other COVID-19 related issues. Please expect delays on your orders. We are doing our very best to get everything out as quickly as possible. Please have patience with us as none of the delays are intentional.

Items

 
Princess Pumps Jason and Elizabeth

Contact shop owner

Princess Pumps Jason and Elizabeth

Reviews

Average item review
5 out of 5 stars
(2221)
See reviews that mention:
quality 173 shipping 286 customer service 197

About princesspumps

Sales 13,239
On Etsy since 2009

Self made from the ground up. A total accident resulted in a full time venture on Etsy and now a full fledged company.

2009 -- Where it all began: In February 2009, as the first signs the economy was beginning to decay Jason found himself in a position where he needed to find additional income to be able to pay the monthly bills. He started out seeking additional employment, but soon found himself realizing that the situation was quickly becoming dire as companies were not hiring and he would have to look for alternate options in the meantime.

With a heavy heart, he began to place items on eBay. Digging through the closet he discovered props and costumes that had accumulated from various student films and theater productions over his college years. There were some vintage 50’s dresses and a pair of hand made Sequin Shoes all gathering dust. He figured the dresses were going to be an easy sell, but the shoes he wasn’t too sure about as they were made for a one-night performance and were (in his opinion) far from a quality product.

After a week the dresses sold as expected, but to his surprise there had also been an inquiry on the shoes. It was someone looking for a keepsake to give her daughter as a graduation gift since she had played Dorothy in a high school production of the "Wizard of Oz" that year. As the shoes being sold were too big she asked if they could be made in a smaller size. After agreeing to make the pair in her size he dug out the sequin roll that was purchased for the original pair and purchased some more rhinestones from the craft store to be able to complete the new pair. As he painstakingly glued one strand at a time into the pumps he had what can best be described as a “light-bulb” moment. What if he were to start selling these full time for the additional income that he needed? Researching online, he discovered nobody was selling Custom Sequin Shoes. This was the answer! And so he began to list shoes and people began to find him.

2013 -- Jason met Elizabeth!

2014 --Elizabeth began becoming more involved with the process. She started learning how to make the shoes, checking the inventory and systems and sending the packages. She began experimenting with glitter and rhinestone options on the shoes which we began to incorporate in as options and they started to sell to great reviews.

2015 -- At the beginning of the year the company's sales reached the point where upgrading it from a sole proprietorship to a LLC became a necessity. (Which was great news for us.) It was also growing to where Jason could not do all of the work by himself anymore and was able to hire Elizabeth as a part time employee. Since Jason also still works in the film industry here in Albuquerque, Elizabeth was soon placed in the position of managing the company in his absence in the spring months. This came with it's own learning curve, but also helped the company grow in a lot of ways.

In September Jason proposed and Elizabeth said yes!

2016 -- Once again this was a year of growth where Elizabeth was placed in charge of managing the company while Jason was on set for months at a time. There were many expansions to the line of items, including several new name brands, more glitter colors and additions to the sequin color options.

2017 -- This year was spent much the same as the previous year, but with the added pressure of planning the wedding and honeymoon!
*On September 8th Jason and Elizabeth were married.*
They then took their honeymoon from 09/13-09/27.
They appreciated the overwhelming support and well wishes from their customers along with the patience and understanding on the delay of the orders around this amazing 2 week time frame of their life.

They look forward to many more years of adding sparkle to the world one shoe at a time!

Shop members

  • Jason Ponic

    Owner, Photographer, Maker

    Jason Ponic is a director and writer of television and film. Born and raised in Albuquerque, New Mexico in 1986, he found a passion for storytelling and performance at an early age. In 2011, he graduated with honors from the University of New Mexico

  • Elizabeth Ponic

    Customer Service, Designer, Maker

    Elizabeth was born and raised in Vermont and now lives in Albuquerque. She graduated with a BA in Theatre Arts, with a minor in Business. Her passion is for musical theatre, which she continues to enjoy being a part of both onstage and off.

  • Jenni

    Maker

    Jenni joined our team in the summer of 2017. She started with helping Elizabeth while Jason was gone on the film set for the tv show Longmire. She helped while they were on their honeymoon that year! She continues to help during our busy times.

  • Judy Aronow

    Maker

    Judy helps out in the shop from cutting fabric, to organizing and prepping shoes, to starting the adhering process. She is an invaluable part of our process!

  • Jordon

    Technical And Sales Help

    Jordon continues to help us with keep our electronic systems organized and efficient. He also is a huge help when we booth at Wedding and other type of expos!

  • Cara

    Maker

    She is a huge help to us in all sorts of ways when she is in between film jobs!

  • Shyrstyne

    Assistant

    They are our newest addition to our help in February of 2020. The spouse of one of Jason's friends, they came to us just when we needed help the most! They are an invaluable member of the team helping with every odd job that helps things run!!

Shop policies

Last updated on July 9, 2020
Welcome to our store! Here you will find only unique, high quality items that are worth every dollar you spend!

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 2 days of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Digital downloads
  • Items on sale
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
We take great pride in the quality of our products and service. If there is a problem with your item, we will be more than happy to work with you. Please make sure you order the correct sizing based on the shoe you are ordering to avoid any additional costs or time on you receiving your pair. If you have any questions on which size to order, please let us know!

PLEASE READ CAREFULLY PRIOR TO PURCHASE. BY PURCHASING ANY ITEM FROM OUR SHOP YOU AGREE TO ALL POLICIES BELOW:

CANCELLATIONS: You have 48 hours after payment is received to cancel your order during non-holiday shopping weeks. During holiday shopping weeks or if a rush is purchased, you have 24 hours to cancel. No exceptions. Orders cancelled within those 48 hours (24 hours during holiday time or with rushes), buyer will be refunded the full amount of their order. (For holiday time frames, see below)
Due to the nature of our process, each pair of shoes is individually ordered after the 48 (or 24) hour time frame has passed based on your specific style, size and color request and is therefore not eligible for cancellation.

Holiday Time Frames: Valentines Day 2/1-2/13, Halloween 10/1-10/30, Holidays 11/15-12/24.
No Cancellations on the following purchases:
-All Custom and/or personalized orders after payment is received at any time.
-All Clearance items and samples at any time.
-Face Masks, standard or custom at any time.

ORDER AMENDMENTS: You have 48 hours after payment is received to amend your order. Sizing or color changes requested after the initial 48 hours may be subject to a 15% amendment fee. No amendment requests of any kind may be made if order is within 48 hours of scheduled shipment. Custom and/or personalized orders cannot be amended in any way once payment is received.

NEED BY DATE CLARIFICATION: When prompted, the 'Need by date' personalization is to help determine whether or not a rush fee is needed with your order. As noted on this, if you are needing them in a time frame that is shorter than the normal processing time frame a rush fee is required. If you are needing them after the normal processing time frame we recommend that you put a 'Need By Date', regardless of how far out that date might be.

All processing times have increased due to material shortages and shipping delays and other COVID-19 related issues. Please expect delays on your orders. We are doing our very best to get everything out as quickly as possible. Please have patience with us as none of the delays are intentional.

EXCHANGE/RETURN TIMEFRAME: Please contact us to request a return. We offer a seven (7) day exchange/refund grace period from point of confirmed scanned postal delivery. Shoes must be returned in their original UNWORN condition within 7 days of scanned postal delivery. NO EXCEPTIONS (so please make sure you are home when the shoes are scheduled to arrive). Our white "Sparkled Just for You!" tag MUST still be attached in order for us to process an Exchange or Refund. If the tag has been removed we can no longer process the shoes as a Return or Exchange regardless of condition. This includes accidental separation. Reattached tags will not be accepted.

EXCHANGE FEE: Buyer pays for shipping of the returning pair and the replacement pair, plus a $5 exchange fee for all items over $25.00. Your replacement pair will be once again built with the highest quality possible in the same processing time time unless requested with a shorter time frame.

REFUNDS AND RESTOCKING FEES: Orders that have been completed and returned in the previously mentioned time frame and condition can be issued a refund for cost of the item only, shipping costs and rush fees cannot be refunded after the item has shipped. All orders of $25 or more are subject to a restocking fee of 15% of the item value. Orders that have not been shipped, but have already exceeded the 48 hour time frame will be credited back the amount of the item(s) minus the 15% restocking fee and will receive a credit on any shipping costs paid since the item was not shipped.

NO REFUNDS PERMITTED FOR THE FOLLOWING: Items listed as 'Bargains/Clearance', 'Youth' or any 'Personalized Orders' with individual customizations (i.e. rhinestones, ankle ribbons, names, dates, custom sizing, non-standard colors or brands) or Face Masks. No refunds or exchanges will be permitted on these purchases. Rush fees are non refundable.
Princess Pumps LLC does not provide return labels or reimburse for shipping for items returned or exchanged. No exceptions. Princess Pumps LLC does not manufacture any base shoes and cannot repair any manufacturing defects that may occur. All original factory warranties are null and void.
Payment
PAYMENT: Payment is due immediately upon purchase. We accept all electronic payment methods currently offered by Etsy, Inc. No checks or mail orders. We will begin your order once your payment has successfully cleared. Pending payments through Etsy Direct Checkout or E-Check are not included in our assembly timeframes.
Shipping
SHIPPING: All shipping timeframes are approximate (14-27 business days on made to order shoes, 1-3 days on ready to ship items) or in the time frame discussed in individual custom orders. These times are approximate and may increase during busier times of the year. If you need your order by a specific date please let us know immediately. If your date is sooner than 18 business days, a rush fee is automatically required.

ORDER DELAYS: Unintentional delays in order processing may occur during periods of high sales volume. Periods include without limitation: March-May and/or October-December. When this occurs, orders will be prioritized based on 1: rush fee purchased, 2: 'Need By Date' inputed into the "Personalization" box, 3: 'N/A' Status. If you are needing them within the normal processing time frame please put a Need By Date to ensure correct arrival. 'Need By' dates are not arbitrary and any items purchased as 'n/a' will be considered lowest priority.

*We strive to get all orders out on time, but we are a small 2-person company, and delays may occur.
**OUR CURRENT PROCESSING TIMES have increased across the board due to shipping delays and other COVID-19 related issues. Please expect delays on your orders. We are doing our very best to get everything out as quickly as possible. Please have patience with us as none of the delays are intentional.

LARGE & CUSTOM ORDER PROCESSING: Orders of 4 or more pairs are considered a Large Order. Custom Orders include any non-standard colors, brands, sizes and decorations at customer request. This may increase assembly time. Please allow up to 40 days for assembly on all large and custom orders. "Need By" dates must be clearly specified during ordering. An amendment fee may be assessed if your "Need By" date needs to be adjusted.

ADDRESS CHANGES: Etsy Seller Protection Policy mandates shops can only ship to address provided at checkout, this address cannot be changed. It is the buyer's responsibility to ensure the address is current, correct and complete. You must cancel your order and repurchase with the correct address in order to change your shipping address. This cancellation request must adhere to the above mentioned Cancellation Policy.

RUSH FEES: Unless stated otherwise, all shoes are made to order and require approximately 14-27 days to build prior to shipment. Rush fees are available if you need your order sooner than the stated timeframe. Rush fees are standardized, non refundable, non transferable and non negotiable. 1 rush per item required. Princess Pumps LLC is not responsible for carrier postal delays of any kind. These include but not limited to, mis-shipment, incomplete or incorrect address, failed signature delivery, return to sender parcels, delays due to weather, parcel theft or failed delivery attempts. A note in the 'message to seller' box does not qualify as a rush fee.

CARRIER: All items are shipped domestically by USPS 2-5 day Priority Mail. All international items are shipped standard via USPS International 1st Class. USPS Priority International and USPS Express International are available at additional cost, Please let us know PRIOR to purchase if you are needing them shipped to you express or rushed in any way..

INTERNATIONAL: Strict limit of 4 pairs per order or a maximum of $400 total purchase price. Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to purchase. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up - do not confuse them for additional shipping charges. We do not mark merchandise values below value or mark items as "gifts" - US and International government regulations prohibit such behavior. Princess Pumps is not responsible for any delays in customs. Please allow 3-4 weeks for delivery.

RETURNED TO SENDER PARCELS: If your parcel is returned to us by the United States Post Office for any reason, you will be required to fill out and submit our Parcel Reshipment Form before your parcel is reshipped. Repurchasing of postage may be required. We will hold your parcel for a maximum of 30 calendar days from the date it was returned. If you do not claim or submit for reshipment within that time, we will consider that parcel abandoned and the contents vested back to Princess Pumps LLC. If you wish to cancel your order as the result of a Returned to Sender parcel, a 25% restocking fee will be assessed.
Additional policies and FAQs
HOURS OF OPERATION: Monday thru Friday from 9am-5pm MST. We observe all major holidays. We will do our very best to respond to messages that we receive outside of this time frame, but we cannot guarantee as fast of a response time. All messages will be answered in the order received.

COVID-19:
We are still fully operational at this time and are currently healthy. We work from home year round, so any shelter-in-place recommendations currently in affect are not interfering with our normal routine. We are no longer leaving the house unless absolutely necessary to reduce the chances of contact. Daily washing of hands and clothes, disinfecting of all surfaces are our current standards.

We have had to stop bringing in external help as we had been doing earlier this year to help us with the large amount of orders that we currently have, so we appreciate your patience if it is taking longer than normal for your item to arrive, we are doing the very best that we can!

We have not yet lost the ability to acquire the supplies needed to complete orders, but they have become slower to arrive and there have delays in the Postal system that we have seen.

All 1-5 day processing rushes are temporarily suspended, the fastest rush that we will be able to guarantee is 6 or more business days.
**OUR CURRENT PROCESSING TIMES have increased across the board due to shipping delays and other COVID-19 related issues. Please expect delays on your orders. We are doing our very best to get everything out as quickly as possible. Please have patience with us as none of the delays are intentional.

PROMOTIONAL / PRESS PULL REQUESTS: Since all our products are made to order, only items listed in our 'Ready to Ship' section are available for promotional work and are authorized solely at the discretion of Princess Pumps LLC. Items are on a first come, first serve basis and sizing cannot be guaranteed. Strict limit of 1 promotional item per person with a maximum value of $60.00. A $100 credit card deposit is required for any and all professional press pull items. We do not participate in any paid social media share campaigns or collaborations outside of official Etsy channels.

Princess Pumps LLC is not affiliated with any shoe company, name brand or otherwise. All trademarks are property of their respective owners.
Privacy
This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

1. Personal information we collect

Information we collect
To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.

2. The legal bases we rely on to collect, use, and share personal information

Why We Need Your Information and How We Use It
We rely on a number of legal bases to collect, use, and share your information, including:
* as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
* when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
* if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
* as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with our obligations under the Etsy Seller Policy and Terms of Use.
3. The third parties with whom we share personal information

Information Sharing and Disclosure
Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
* Etsy. We share information with Etsy as necessary to provide you out services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
* Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
* Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
* Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.
4. The length of time we keep personal information
We retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 4 years.

5. If transferring personal information outside of Europe, how the transfer will be handled
Transfers of Personal Information Outside the EU
We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
6. Our buyers’ rights regarding our use of their personal information and our contact details
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
* Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
* Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
* Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
* Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Us
For purposes of EU data protection law, we, Princess Pumps LLC, are the data controller of your personal information. If you have any questions or concerns, you may contact us at service [!at] princesspumps.com. Alternately, you may mail us at:
Princess Pumps LLC, ATTN: Privacy, PO Box 3155, Albuquerque, New Mexico, United States of America.

More information

Last updated on May 13, 2020
Frequently asked questions
Sizing details

All shoes, including unisex styles, are listed in USA Women's Sizing. Do not confuse sizing for US Mens, EU, UK or AU. Please ask all sizing related questions prior to purchase. A question asked in the 'note to seller' box may not be answered.

Why do my shoes look different than the picture?

All our shoes are handmade to order and our photos are stock. Variances may occur in color, shoe style, materials used and assembly technique. As a handmade item, none are uniform, each pair is unique. Please all questions about appearance prior to purchase.

Other variations in color may occur depending on the screen settings of your device or computer and the metallic nature of the color in question. A warmer or cooler white setting on your screen can change the hue of the color in a photo resulting in an inaccurate representation of color. For example, golds can appear more pink or brown and purples can appear more red or blue. For the most accurate color matching, please order a sample pack.

I need these shoes rushed! How soon can I get them?

We can only rush an order with the purchase of a rush fee. Rush fees are calculated based on how soon you need the shoes. The faster the rush, the higher the price. A note in the 'message to seller' box is not a rush fee and will not be honored. Please ask all questions about rush delivery prior to purchase.

How long do the shoes take to ship?

Every pair of shoes ordered from us is hand made to order. This means we do not have the shoes sitting on a shelf and ready to send out to you the day that they are ordered. After 48 hours (24 hours on custom requests) from purchase we order stock based on type, color and size requested. It can then take up to a week for the shoes to come to us for sparkle.

The shoes are put in an order based on the different factors; when we received the order, any special date needed by, if a rush was purchased, any embellishments, etc.

All assembly times are approximate, especially during busy times. We request a note be added to your order of stating when you are needing them. Rush fees are required if you want your order sooner than 14-27 days.

Can you replicate discontinued designs from major shoe companies?

Exact design replication is not possible. Since we do not make any raw materials used in our sparkle process; sequins, glitter, rhinestones, etc, we are limited in color and shade by whats already available. We can simulate designs but not replicate.

How are these shipped? Is the shoebox included?

Shoes are shipped in Priority Mail bubblewrap packaging so we can extend free shipping to you, our customers. With a box, your shoes would have taken up over 50% more space on the delivery truck, a greater negative impact on the environment and double the postage cost which we would then have to charge to you. In some cases we will ship in a postal box but will not include any tissue/gift wrapping paper as it cannot be recycled.

If you are wanting your shoes sent to you with a shoebox included you will need to inform us in advance as there is an additional shipping charge that will need to be applied.

Thank you for allowing us to help the environment, one pair at a time and our gift to you is free postage on all USA domestic orders.

How are they made and will they last?

Sequin shoes are made with a sequin/mesh overlay which is then liquid stitched to the shoe. The glue is strong and cannot be easily removed when tugged on. Nicks and scratches may occur with regular wear.

Glitter shoes are double layered and finished with a starch based clear coat that is water resistant. Some shedding will occur. Glitter is impossible to keep 100% secure. Glitter shoes have a rougher texture due to the nature of glitter itself.

Rhinestone shoes are made with loose rhinestones carefully secured into place using hot fix adhesives. As a shoe can flex, a rhinestone cannot. Shedding may occur with extended wear especially around crease points.

Are duty fees and taxes included in international shipping?

Import duties, taxes and charges are NOT included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to purchase. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up - do not confuse them for additional shipping charges. We do not mark merchandise values below value or mark items as "gifts" - US and International government regulations prohibit such behavior. Princess Pumps LLC is not responsible for any delays in customs. Please allow 3-4 weeks for delivery

Can I change my address after I place an order?

We cannot change your address after your order is placed. In order to be covered under the Etsy Seller Protection Policy, we must ship to the address provided by you during checkout. Please make sure this address is accurate, correct and complete at the time of checkout.

What is a rush fee and what does it pay for?

A rush fee pays for two things. 1: It pays the added cost for express postage needed to upgrade your shipping to the fastest possible. 2: It pays for reduced assembly time. Normally taking 14-20 days to build, a rush fee can reduce this time to as little as one day depending on which you purchase.