PristineGemstones

Natural Gemstones & Quality Gemstone Jewelry

Liverpool, Canada On Etsy since 2011

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PristineGemstones

Natural Gemstones & Quality Gemstone Jewelry

Liverpool, Canada | 1,304 Sales

Announcement    Natural, quality, sapphire engagement rings, loose gemstones and gemstone jewelry. Featuring precision-cut gemstones by Rogerio Graca!

Sapphires, rubies, emeralds, tourmaline, opals, tanzanite, and all other colored gemstones. I, Rogerio, have been a gemstone supplier and professional gem cutter since 1992. I am now in semi-retirement and continue to sell the inventory that I have collected over the years.

If you would like to know all about me, I suggest visiting the first question of the FAQ blog on my stand alone website, which includes sources of 3rd party input on me and more. Here is the link:
https://pristinegemstonejewelry.com/frequently-asked-questions/

Thank you for shopping with me!

~ Rogerio Graca

Announcement

Last updated on Apr 11, 2020

Natural, quality, sapphire engagement rings, loose gemstones and gemstone jewelry. Featuring precision-cut gemstones by Rogerio Graca!

Sapphires, rubies, emeralds, tourmaline, opals, tanzanite, and all other colored gemstones. I, Rogerio, have been a gemstone supplier and professional gem cutter since 1992. I am now in semi-retirement and continue to sell the inventory that I have collected over the years.

If you would like to know all about me, I suggest visiting the first question of the FAQ blog on my stand alone website, which includes sources of 3rd party input on me and more. Here is the link:
https://pristinegemstonejewelry.com/frequently-asked-questions/

Thank you for shopping with me!

~ Rogerio Graca

Items

 

All Items

Rogerio Graca

Contact shop owner

Rogerio Graca

Reviews

Average item review
5 out of 5 stars
(403)
See reviews that mention:
quality 39 shipping 62 customer service 129

About PristineGemstones

Sales 1,304
On Etsy since 2011

Precision Cut Gemstones and Jewelry by Rogerio Graca

Natural sapphire engagement rings, loose gemstones and gemstone jewelry. Everything is one of a kind!

Sapphires, rubies, emeralds, tourmaline, opals, tanzanite, and all other colored gemstones. I, Rogerio, have been a gemstone supplier and professional gem cutter since 1992. I am now in semi-retirement and continue to sell the inventory that I have collected over the years.

If you would like to know all about me, I suggest visiting the first question of the FAQ blog on my stand alone website, which includes sources of 3rd party input on me and more. Here is the link:
https://pristinegemstonejewelry.com/frequently-asked-questions/

Thank you for shopping with me!

Rogerio Graca

Shop members

  • Rogerio Graca

    Owner, Professional Gem Cutter, Curator

    Rogerio learned the art of gemcutting in his homeland, Brazil 28 years ago. Rogerio uses his precision cut machine to unveil the potential of his gemstones.

  • Andrea

    Designer, Curator, Customer Service, Shipping

    Finished jewelry design consultant, customer care, coordinator of orders

  • Ruby & Layla

    Inspiration, Source Of Joy, Entertainment

    These girls add something special to each day. Their constant display of the joy of life and their exuberance are contagious. They deserve a special mention.

Production partners

  • Carlos

    Toronto, ON

    Carlos helps prepares CADs and casts mounts based on our design specifications.

  • Ishy Jewellery and Gemmology

    Halifax, NS

    Ishy is an outside gemmology consultant to where we send customer's items for appraisal. Her website is following: http://www.ishy.ca/

  • Pino

    Toronto, ON

    CAD and casting technician

  • Roger

    Victoria, BC

    Experienced goldsmith who helps us with hand fabrication.

  • Stuller

    LA, United States

    Wholesaler of jewelry components to North American jewelers for over 40 years

Shop policies

Last updated on February 1, 2020
Pristine Gemstones; precision cut gemstones at wholesale pricing, sapphire engagement rings, and fine gemstone jewelry.

My name is Rogerio Graca, a professional gem cutter and wholesale supplier since 1992. The main difference between my gemstones and most of the gemstones that come directly from native countries, is their extra brilliance due to the fact that I use a precision cutting machine to cut my stones at their correct refractive index. Please read about precision cut gemstones here: https://pristinegemstonejewelry.com/blogs/blog/the-importance-of-a-precision-cut-gemstone

Thank you for stopping by.

Rogerio

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 6 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
Non-Custom Jewelry

For "ready to ship" items, we offer a 14 day, no questions asked, return policy. This means that you can have the item in your possession for 14 days prior to posting for return. You will receive 100% refund of your purchase less our shipping fees and any costs for resizing, engraving, or other alterations. Items must be returned in their original condition. Customers are responsible for the costs of return shipping with a tracking number and signature upon delivery. Please contact us prior to returning an item for specific instructions.

Custom Jewelry

For custom orders, sales are final unless in the unlikely occurrence we do not deliver what we had agreed upon, or that your item has defects. In that case we would provide a full refund. Items being refunded will need to be returned in their original condition with all original documentation. Again, please contact us prior to returning any items for instructions.

Warranty

All of our gold, platinum, and palladium pieces are warranted for one year from date of purchase for any defects in materials or workmanship with the exception of necklace chains. The item may be returned for repair or replacement. Any modification or alteration by another jeweler will void the warranty.

Our priority is your satisfaction, so we stand behind our gemstones and our work.

Appraisals

Any item valued over $1800USD is eligible for a complimentary appraisal prepared by a local, 3rd party, GIA graduate gemologist and licensed appraiser. For items valued below $1800USD, appraisals or certificates are available for an additional fee.
Payment
We accept payments via money order, by PayPal account, and Etsy accepts credit cards on our behalf via Etsy direct checkout.

Payment plans:

Our payment plans are basically layaway plans. If you would like to receive your item sooner than you would using our layaway plan, PayPal credit may be a better option. Here is a link to PayPal's credit service: https://www.paypalcredit.com/index.html

For those of you who don't mind putting an item on layaway, most items over $500USD are eligible for the plan. Please contact us about the item in which you are interested for eligibility.

For items that are eligible under our payment plan, they can be purchased in three or fewer equal installments, all made within one two-month period. Free shipping does not apply to items purchased under layaway.

If payment is not complete within two months, if an order is cancelled during the plan, or if the item is returned, all payments will be refunded less a $75 non-refundable amount.

For custom orders of finished jewelry, we require 50% down before we begin work to complete the order. Custom orders are non-refundable as long as we complete the order to the agreed upon specifications. Custom orders generally take 3 - 6 weeks for completion; however, due to the nature of custom work we cannot guarantee a completion date, nor can we rush orders, although we will do our best for you.
Shipping
Shipping Policy

All of our items are shipped with tracking and insured by our business until received at the recipient address.

Please allow 4-6 weeks before shipping of any custom jewelry items. All other items are shipped within 3-5 days. Shipping takes approximately 3-7 business days in the US and approximately 2 days in Canada. If you live abroad, please contact us for estimated shipping times.

NOTE: Please keep in mind that all shipping providers have a disclaimer saying they are not responsible for delays at customs or delays due to Acts of God. Therefore, we can never guarantee a shipping time 100% .

Most countries do not charge import duties on loose gemstones. Local taxes may apply.
Additional policies and FAQs
We do take custom orders for cutting gemstones in our inventory. Such sales are final.

Taxes: For all orders delivered within Canada, applicable taxes for the shipping address will apply.

Please note that all of our communications regarding purchases are done via email for organizational reasons. However we do understand concerns about shopping online; therefore, we offer a courtesy call to every new customer so that our customers can hear the voice behind our online shops. If you would like such a call, please email us or leave a message at 902-350-0025. We are operating on Atlantic Time in Canada.
Privacy
We do not sell or use your personal information for anything other than transactions within our company. We will not offer for sale, solicit or share your name, address, email address, purchase information or other personal information with any outside entities. You will never be contacted by Pristine Gemstone Jewelry for any reasons other than to address your initiated inquiries, purchases and emails. If you specifically request that we add you to our mailing list, then we will contact you from time to time to let you know of company news and updates.

More information

Last updated on Nov 30, 2016
Frequently asked questions
How can I be confident in your products, pricing and service?

We completely understand that purchasing gemstones and fine gemstone jewelry is a daunting process at the best of times; particularly over the internet.

To help you know about with whom it is that you are working, we have compiled information on us from 3rd party sources on our website blog. There is a limit to the amount of information that we can share here on Etsy FAQ, so please copy and paste the following URL to your address bar: http://pristinegemstonejewelry.com/frequently-asked-questions/

Question number 1 in the FAQ should provide all of the information that you are looking for.

Why aren't your gemstones already certified?

Because we are gemstone wholesalers, we carry 1000s of gemstones, and it isn’t feasible to have all of our stones certified, nor would it be standard practice for any supplier. The reason for this is that appraisals/certificates should be prepared by an objective 3rd party. Using an in-house gemologist is a conflict of interest. Therefore, when it is time to have a stone certified/appraised we send it out to a 3rd party.

Rogerio has been wholesaling and cutting gemstones for over 24 years. He is very skilled at identifying stones.

We offer complimentary appraisals on all of our items priced over $1800USD. For items below $1800USD, if a customer requests an appraisal or certificate, there will be an additional fee of $60USD

Do you offer layaway plans or financing?

We do offer layaway plans for some items; however, we encourage our customers to use Paypal Credit rather than set up a layaway plan with us. Using PayPal credit, you get your piece right away and can use it for any item listed in our shop (we would not even know you used Paypal credit).

To use Paypal credit you just need to have a Paypal account and select "paypal credit" at check out. It is very simple. Fore more info, visit https://www.paypalcredit.com/index.html

We do not offer financing.

Are your sapphires heat treated or treated at all?

We are limited for space to answer that question here on Etsy, so please copy and paste this URL in your address bar and you will be redirected to our website blog: http://pristinegemstonejewelry.com/non-heat-treated-sapphires/

Custom and personalized orders

We do offer custom orders. Please copy and paste the following URL to your address bar to read details about the custom order process with us.

http://pristinegemstonejewelry.com/pristine-gemstone-jewelry-custom-orders-the-process/

Why are your shops in USD if you are in Canada?

Although we are indeed operating from just outside of Liverpool, NS Canada, because we are an online business and sell to the globe, our website and Etsy shops are in USD. If you have any further questions or need more clarification, please email us at info@pristinegemstonejewelry.com