PristineJewelry

Sapphire Engagement Rings and Gemstone Jewelry

Victoria, Canada · 1012 Sales

PristineJewelry

Sapphire Engagement Rings and Gemstone Jewelry

Victoria, Canada 1012 Sales On Etsy since 2011

5 out of 5 stars
(333)

Announcement   Precision cut gemstones by Rogerio Graca; the signature of our fine engagement rings and jewelry.

Sapphire engagement rings, sapphire earrings, sapphire necklaces, and other fine gemstone jewelry are our specialty.

We are Rogerio Graca and Andrea Van Wilgenburg. We have three online shops in total: www.etsy.com/shop/PristineGemstones, www.etsy.com/shop/pristinejewelry and our master website:www.pristinegemstonejewelry.com Please note that any other shops that use our business name or personal names are not legitimately associated with our business.

We make it beautiful and we make it better....just for you!

Please read all about us and our process in the link below!

If you would like to speak to us by phone, you can reach us at 250-661-0967, Monday to Friday 9AM to 5PM Pacific Standard Time.

Thank you.
Rogerio and Andrea

Announcement
Last updated on Apr 8, 2016

Precision cut gemstones by Rogerio Graca; the signature of our fine engagement rings and jewelry.

Sapphire engagement rings, sapphire earrings, sapphire necklaces, and other fine gemstone jewelry are our specialty.

We are Rogerio Graca and Andrea Van Wilgenburg. We have three online shops in total: www.etsy.com/shop/PristineGemstones, www.etsy.com/shop/pristinejewelry and our master website:www.pristinegemstonejewelry.com Please note that any other shops that use our business name or personal names are not legitimately associated with our business.

We make it beautiful and we make it better....just for you!

Please read all about us and our process in the link below!

If you would like to speak to us by phone, you can reach us at 250-661-0967, Monday to Friday 9AM to 5PM Pacific Standard Time.

Thank you.
Rogerio and Andrea

Rogerio Graca and Andrea Van Wilgenburg

Contact shop owner

Rogerio Graca and Andrea Van Wilgenburg

View all 137 items

Reviews

Average item review
5 out of 5 stars
(333)
rogerkailing

rogerkailing on May 18, 2016

5 out of 5 stars

Awesome ring, even better in person..great communication..fast shipping..ring was sized perfect..would buy from again

quietnerd861

quietnerd861 on May 2, 2016

5 out of 5 stars

Love!!! It's even more perfect than I imagined. We can't thank you both enough! Andrea and Rogerio made us feel completely comfortable throughout the entire process. You won't regret purchasing from them, they are truly wonderful people. Thank you both again, we love it!

reyann lebario

reyann lebario on Apr 22, 2016

5 out of 5 stars

I love my ring! it came out more beautiful than I had expected .The saphire seems to catch light even in darker rooms and the piece seems quite sturdy . Communication with this shop was fantastic .I knew what to expect and the process could not have gone smoother . Highly recommended.

View all 333 reviews

Updates

We have 3 online shops. Two are here on Etsy; PristineGemstones and PristineJewelry. The 3rd is our website: www.pristinegemstonejewelry.com Please note that anyone else using our personal or business names are not legitimately associated with us.
15% off ready to ship engagements until Jan 24 in celebration of our 5th year online. Take advantage because we don't normally have sales since our gemstones are already at or near to wholesale pricing. Coupon code RUBY15 at checkout
Getting all the pieces together for Dennis our master stone setter.
View all 4 updates

About

Precision cut gemstones by Rogerio Graca; the signature of our fine engagement rings and jewelry

Rogerio learned the fine art of gem cutting 24 years ago in Brazil, his home country, and a country world-renowned for its gemstones.

Rogerio uses a "Precision Cut" machine that allows him to cut his gemstones at their correct refractive index. Not all colored gemstones that you see on the market are cut properly (only about 5% are precision cut). A gemstone must be cut at its correct refractive index to reach its potential in brilliance.

Andrea, Rogerio's wife and business partner, works as our design consultant. She coordinates the creation of her designs along with our highly skilled and experienced team. Each of our team members has been honing their skill for more than 20 years; from Rogerio our gem cutter, to Carlos our CAD and casting technician, to Dennis our goldsmith and master stone setter. Our team's goal is to create beautiful, as well as lasting quality, fine gemstone jewelry.

Some of our pieces have been featured with Huff Post Weddings: http://huff.to/1IOa9r3

For details on the custom order process, you can visit our blog at the following link: http://pristinegemstonejewelryintro.blogspot.ca/

The accent diamonds in our mounts are purchased in the US and are conflict free determined by the Kimberly Process. Most of the gold in our settings comes from recycled and refined material.

When customers choose one of our pieces to symbolize a memorable life event, we truly feel honored. We take that responsibility seriously treating our customers in the way we would wish to be treated.

Please read our Frequently Asked Questions blog for more information. Please take note of question #1:
http://pristinegemstonejewelryfaq.blogspot.ca

Finally, as a bonus, we are proud and regular supporters of the Wilderness Committee: http://wildernesscommittee.org/

We hope to have the opportunity to work with you someday!

~ Andrea & Rogerio

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Shop members
  • Rogerio

    Owner, Gemcutter, Photographer

    Professional gemcutter and supplier of gemstones. For over 24 years Rogerio has provided his services and gemstones to jewelers across western Canada. Now Rogerio offers his gemstones, services, and expertise directly to the public.

  • Andrea

    Owner, Designer, Customer Service

    Design consultant, customer care, and order processing

  • Ruby & Layla

    Inspiration, Source Of Joy, Entertainment

    These girls add something special to each day of our lives. Their constant display of the joy of life and their exuberance are contagious, and their antics are always putting smiles on our faces. We thought they deserved a special mention.

Shop policies

Last updated on April 3, 2016
We make it beautiful and we make it better....just for you!

Quality made genuine gemstone engagement rings, other fine gemstone jewelry, as well as loose gemstones are our specialty.

Our gemstones come to you directly from Rogerio Graca, a professional gem cutter and wholesale gemstone supplier with 20 years of experience in the industry, so you can be confident in our products, pricing, and service. (we also have a loose gemstones shop on Etsy: www.etsy.com/shop/pristinegemstones )

Rogerio precision cuts our gemstones (only 5% of gemstones on the market today are precision cut). Here is a blog on the importance of precision cut gemstones that Rogerio prepared: http://pristinegemstonejewelryintro.blogspot.ca/2012/12/the-importance-of-precision-cut-gemstone.html

Our in house jewelry is created by Andrea, our design consultant, working closely with our team of highly skilled craftspeople (from Rogerio our gem cutter, to our CAD and casting technician, to our stone setter and goldsmith). We design our pieces to be beautiful and lasting. (please note that in order to maintain a high level of customer service, our capacity for managing customer orders is limited, therefore, from time to time we will unable to accept such orders)

We will also use select mounts from a US manufacturer of quality jewelry components, Stuller.

The accent diamonds in our mounts are purchased in the US and are conflict free determined by the Kimberly Process. Most of the gold in our settings comes from recycled and refined material.

Please read our shop policies regarding refunds, warranties, and custom items.

If you are looking for us in other online sources, you will likely find us by Googling "Pristine Gemstone Jewelry"

We also have a facebook page that you can visit and "like" so that you can stay connected: http://www.facebook.com/PristineGemstonesandJewelry

Please bookmark our website: www.pristinegemstonejewelry.com and stay tuned as we are developing our website into an information resource on gemstones.

We hope you enjoy your online shopping experience and look forward to helping you!

~ Rogerio and Andrea

Accepted payment methods

  • Accepts Etsy gift cards
Payment
We accept payments via money order, by PayPal account, and Etsy accepts credit cards on our behalf via Etsy direct checkout.

Payment plans:

Our payment plans are basically layaway plans. If you would like to receive your item sooner than you would using our layaway plan, PayPal credit may be a better option. Here is a link to PayPal's credit service: https://www.paypalcredit.com/index.html

For those of you who don't mind putting an item on layaway, most items over $500USD are eligible for the plan. Please contact us about the item in which you are interested for eligibility.

For items that are eligible under our payment plan, they can be purchased in three or fewer equal installments, all made within one four month period.

If payment is not complete within four months, if an order is cancelled during the plan, or if the item is returned, all payments will be refunded less a $75 non-refundable amount.

For custom orders of finished jewelry, we require 50% down before we begin work to complete the order. Custom orders are non-refundable as long as we complete the order to the agreed upon specifications. Custom orders generally take 3 - 6 weeks for completion; however, due to the nature of custom work we cannot guarantee a completion date, nor can we rush orders, although we will do our best for you.
Shipping
All orders are shipped with a tracking number and are insured by our business until they arrive at their destination.

Shipping takes approximately 4-7 business days to the US (duties and taxes may apply), 3 business days within Canada (taxes apply). Shipping standards vary for other countries abroad. Please inquire and we can give you an estimated time based on the service and the country.

NOTE: For all orders shipping outside Canada, all shipping providers have a disclaimer saying they are not responsible for delays at customs. Please keep in mind we can never guarantee a shipping time 100% when crossing international borders.
Refunds and Exchanges
Non-Custom Jewelry

Any non custom item (including listed items not ready to ship) may be returned in its original condition, as long as it is posted back to us within 10 days of receipt for a full refund (less the shipping fee, and resizing fee if applicable). Buyers are responsible for return shipping with tracking. After 10 days of receiving your order, if an item hasn't already been posted for return, all sales are final.

Customers outside of Canada must use their federally run postal service (with tracking) for return shipping and clearly indicate that the package is a return. Private couriers charge brokerage fees and we will not be able to accept the package. Please contact us prior to returning an item for detailed instructions.

Custom Jewelry

For custom orders (any gemstone & mount combination not listed but requested by our customers), all sales are final unless in the unlikely occurrence that we do not deliver what we had agreed upon. In such a case we would provide a full refund. Items being refunded will need to be returned in their original condition with all original documentation. Customers will be responsible for the costs of return shipping with a tracking number and signature upon delivery. Again, US customers must use USPS and a tracking number clearly indicating that the item is being returned. Private couriers charge brokerage fees, so we can only accept returns via USPS.

Warranty

All of our gold, platinum, and palladium pieces, with the exception of necklace chains, are warranted for 1 year from date of purchase for any defects in materials or workmanship. The item may be returned for repair or replacement. Any modification or alteration by another jeweler will void the warranty.

Our priority is your satisfaction, so we stand behind our gemstones and our work.
Additional policies and FAQs
Taxes: For all orders delivered within Canada, applicable taxes for the shipping address will apply.

Please note that all of our communications regarding purchases are done via email for organizational reasons. However we do understand concerns about shopping online; therefore, we offer a courtesy call to every new customer so that our customers can hear the voice behind our online shops. If you would like such a call, please email us or leave a message at 250-661-0967, and please leave the best time to return your call along with the time zone from which you are calling. We are operating on Pacific Standard time.