propshopboutique

Prop Shop Boutique

California, United States · 3853 Sales

propshopboutique

Prop Shop Boutique

California, United States 3853 Sales On Etsy since 2011

5 out of 5 stars
(823)

propshopboutique is taking a short break

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Note from shop owner Sorry we missed you!
Prop Shop is taking a short break. We will open back up September 6th. All messages will be responded to at that time.

Unless specified, all open orders will resume current production time.

Thank you!

Note from shop owner

Last updated on Aug 26, 2016

Sorry we missed you!
Prop Shop is taking a short break. We will open back up September 6th. All messages will be responded to at that time.

Unless specified, all open orders will resume current production time.

Thank you!

Jessica Remmele

Contact shop owner

Jessica Remmele

Reviews

Average item review
5 out of 5 stars
(823)
Christie Fleming

Christie Fleming on Aug 30, 2016

5 out of 5 stars

These are absolutely gorgeous. They arrived on time, the seller was very helpful through the whole process. I have received MANY great compliments on these.

View all 823 reviews

Shop policies

Last updated on February 17, 2015
Welcome to Prop Shop Boutique!

Visit us on Facebook for latest news, updates and more fabulous designs!! www.facebook.com/propshopboutique

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HOURS: Tuesday, Wednesday & Thursday 9am-5pm PST

Messages are not always responded to during closed days/hours. While most of our time is spent in production, we do receive DOZENS of emails daily. Our open orders will always come first. Please be patient as we respond to messages as quickly as we can!

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RUSH ORDERS:

Rush orders are available only upon request, determined by current volume and must be approved prior to purchase. Shipping dates for Rush orders will be discussed and both Client and Shop must agree to the exact date of shipping prior to approval to accept order. Express Mail and/or insurance via usps is highly recommended for all rush orders.

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PRODUCTION TIME:

Production time can vary greatly depending on current volume. Please check the shop announcement/welcome message for current turn around times. Should you have any questions, please do not hesitate to message. Turn around times do not include shipping time.

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PHOTO PROOFS:

We are happy to offer "Photo Proofs," however, please keep in mind this WILL slow down production time which could result in a delayed delivery.

**"Photo Proofs" are not available for rush orders due to time restrictions.**

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*Please note all items are hand glued and stitched, often times with small details. Many designs are not intended for play, but instead created strictly for photo props or special occasions in which children should never be left unattended with items.

Accepted payment methods

  • Accepts Etsy gift cards
Payment
We accept all major credit cards, Etsy Gift Cards & Paypal.

All orders must be paid in full before they can be started. E-check payments are not accepted at this time.

Reserved listings must be paid in full within 72 hours to ensure on time delivery.
Shipping
PRIORITY MAIL:

All orders are shipped via USPS priority mail (2-3 days) with delivery confirmation, departing from northern California. Although Priority is usually reliable, it is not guaranteed. Express shipping is available at an additional cost and is the ONLY shipping method available with guaranteed delivery dates. Please contact for Express shipping quotes. We highly suggest ordering items with enough time to receive at least 1 week prior to your event date, with taking current turn around times (prior to shipping) in consideration

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INSURANCE:

If you would like to purchase insurance, please message and your listing will be adjusted accordingly. We highly suggest ordering items with enough time to receive at least 1 week prior to your event date, with taking current turn around times (prior to shipping) in consideration.

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INTERNATIONAL SHIPPING:

International orders are welcome! Shipping rates will be adjusted accordingly. Please contact for shipping quotes.

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SHIPPING ADDRESSES:

All orders will ship to the address provided by Etsy and cannot be held responsible for shipping to incorrect address. If you should need your package sent else where, please message with info, or leave in the 'notes to seller' section upon check out.

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LOSS & DAMAGE:

If in the event an item is damaged in shipping, and a shop credit or replacement is necessary, we must be notified with a clear photo showing the damage to the product within 48 hours upon receiving the shipment. This photo is then re-directed to USPS for review & shipping refunds. Refunds or replacements will not be issued unless this policy is followed. ABSOLUTELY NO EXCEPTIONS.

Tracking numbers are provided with all orders. Please utilize this tracking number for updated shipping statuses.
Refunds and Exchanges
Quality products &customer service are our top priorities. We truly work hard to give you beautiful creations. Countless hours and attention to detail go into each and every item we create.

If there are any problems with your order, please contact us immediately and we will make our best effort to resolve the issue. We strongly believe that even the most undesirable situations can be solved.
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RETURNS & SHOP CREDIT:

We do not offer refunds, but instead shop credit. If a return is necessary, please send back the item in its original condition within 5 days of delivery date. Purchasing delivery confirmation and insurance is highly recommended as a credit will not be issued until item is returned. Delivery confirmation & insurance will protect both the buyer and shop. Shipping costs are non-refundable. Buyer will pay both to and from shipping costs.

Returns will only be accepted if it is an error on the part of Prop Shop Boutique.

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DAMAGE:

If in the event an item is damaged in shipping, and a shop credit or replacement is necessary, we must be notified with a clear photo showing the damage to the product within 48 hours upon receiving the shipment. This photo is then re-directed to USPS for review & shipping refunds. Refunds or replacements will not be issued unless this policy is followed. ABSOLUTELY NO EXCEPTIONS.

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CUSTOM DESIGNS:

Unfortunately, due to their nature, requested altered or custom designs are non refundable or exchangeable. Listed here in the shop, you will find examples of our own unique style that so many clients hire us for. After working out order details and approvals for materials, we use our best judgement to create items you will love and cherish, based on your own needs and requests; still, influenced with our style.