Providenciabiscuits

Personalized message cookies

Urrugne, France
| 6,964 Sales | 5 out of 5 stars 5 out of 5 stars

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Average review rating is 4.8 or higher

Announcement    Welcome to my boutique of personalized cookies handcrafted with love in Basque Country.

Announcement

Last updated on Sep 23, 2020

Welcome to my boutique of personalized cookies handcrafted with love in Basque Country.

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Zoé

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Zoé

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About Providenciabiscuits

Sales 6,964
On Etsy since 2019

History of a professional reconversion: from marketing in Paris to personalized and flowery biscuits in the Basque Country!

Shop members

  • Zoé

    Owner

    After several years working in marketing between Paris and Madrid, I decided at the age of 29 to change paths and make my passion my job.
    So I passed my CAP Pastry and embarked on the Providencia adventure in the Basque Country!

Shop policies

Last updated on Mar 4, 2020

Shipping

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Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment options

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Returns & exchanges

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Cancellations

Cancellations: not accepted

Please contact the seller if you have any problems with your order.

More information

Last updated on May 19, 2022

Frequently asked questions

What are the dimensions of a cookie?

Our customizable cookies are rectangular and measure about 6.5 x 4.5 cm.

How long can cookies keep?

The quality of our biscuits remains optimal for 2 months from manufacture.As soon as they come out of the oven, they are packed and shipped to guarantee you the best quality!Cookies should be kept in their packaging, away from heat and moisture. The Minimum Durability Date (MDD) is always indicated in your package.

How can Providencia cookies be packaged?

Our cookies can be packaged in several forms:In single sachets, of 2 or 3 cookies, perfect for your events, as a guest gift or customer thank you;In pretty terracotta boxes with hot gilding, 8 or 24 cookies, an elegant format to offer a gourmet and original gift;In a bag of 10 cookies, to please, and also the right alternative to reduce plastic!Our personalized cookies are also available in cotton gauze furoshikis by 3 or 4 cookies, to embellish your most beautiful receptions.

Can I add patterns to my cookies?

That's right! To personalize your cookies, we offer the patterns ♥︎, ★ crown, clover or a small dove or a cross for your baptisms, communions or confirmations.We can also offer you a double laurel branch pattern. Be careful though, it counts for one line, which will only leave you with 2 lines for your personal message!

How are Providencia biscuits made?

At Providencia, quality is important to us, which is why each biscuit is handmade with love in the Basque Country with local and quality ingredients chosen with care.

What perfumes are on offer? Do you make vegan and gluten-free cookies?

For the moment, plain, vanilla, chocolate and almond. We can also work on your perfume to measure. We do not currently offer vegan cookies. We can, however, (for significant quantities) make gluten-free cookies for people who are gluten intolerant but not suitable for people with true celiac disease. 

I am a professional

We would love to work with you!Providencia offers you to fully customize your cookies: we can work together on a personalized taste, a personalized message or logo as well as a personalized cookie shape!We can also customize your labels and packaging! 

Manufacturing and delivery time

How long will it take to receive my order?We expect a manufacturing time of 7 to 8 working days but we can also respond to more urgent orders. If necessary, do not hesitate to contact us directly for more information.It will be necessary to add to the manufacturing time the delivery time which will depend on the chosen carrier. With Colissimo, your package will be sent within 2 working days; With Mondial Relai, your parcel will be sent to a relay point within 3 working days.  These deadlines are those indicated by the carriers and we do not guarantee their delivery times!

Seller details

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